Hotel a {{star}} a Dipartimento di Montevideo, ({{countryName}})

Decaduto hotel e impianti. Necessità urgente di riparazione/retrofit. La stanza era terribile: muri sporchi e spazzati, letto sembrava essere stato usato di recente (anche se sembrava fogli puliti) o male costruito. Il bagno era vecchio e il pavimento era sporco L'intera esperienza è stata un incubo.

Wow. One of the most ridiculous experiences in over 35 countries and 150 hotel stays in my life. Arrived at the hotel which looks dated from the outside but I was confident, based on the reviews, that the rooms would be decent as I expected. Slow check in process but staff fairly friendly. We got to the room which, no exaggeration, was one of the most dated, smoky, disgusting rooms I’ve been given. Rather than complaining at the end of the stay, I returned to reception and said that the room was horrible and smelt terribly of smoke. I asked if we could be moved to a nicer, newer room. This wasn’t well received but Leonardo (hotel receptionist) said that he would arrange for us to move to a room on the eighth floor. We fetched our things from the first room and waited at reception. After Leonardo had ignored us for a few minutes, I asked again if we were being moved to a better room. To clarify, by better, I was asking simply for a more modern room that did not smell of smoke and that reflected the photos of the hotel online. At this point, he lost his temper and said that we needed to go and sit and wait. I explained to him that we had a reservation later in the evening and that we needed to check into our new room quickly. He behaved aggressively and with a short temper - telling me that I should basically be grateful that he was moving our room! I explained that, as a customer, we pay for a room of a good standard for the price and that he was not doing us a favour! He then accused me of ‘harassing him’ about having a better room! There was no element of ‘harassment’ and only Leonardo speaking in a rude and totally unprofessional way. I could not believe what was happening! At this point, I asked to cancel the room as we were going to stay elsewhere. I asked Leonardo for confirmation that the cancellation would be free and he told me ‘he did not have time to write this confirmation’. I explained that it would take him less than a minute and that we could only leave the hotel if we were sure we would not be charged. He begrudgingly provided Brie after demonstrating a further bad attitude. I am sure that the hotel will reply to this review with a different version of events but, all I can say is, this hotel is seriously dated, in a bad condition, smoky in the room we were given and the attitude of Leonardo was one of the worst and most bizarre I have ever come across. I am also making a formal complaint to the NH Hotel group, whom I expected better of.

As a Canadian traveler with large family, this boutique hotel in central Montevideo was one of the finest places I have stayed at. The front lobby staff (especially Laura) were incredibly helpful and English was very good. They are available on whatsapp to answer questions prior to your visit. The roof top breakfast dining was really great spread with hot meals. The location is generally safe and walking distance to the central commercial district. The famous Palacio Salvo and Plaza Independencia are a block away. Lots of eateries (Americano Cafe really good), pharmacies, laundry, and convenience stores. The history of revitilzation of this hotel reminded me of the incredible boutique hotels of Queen St W in Toronto (a bit like Drake Hotel with a more family feel). The rooms are not large as it is an older building conversion but offers a comfortable and clean upgrade.

Wonderful small hotel in the heart of the Old City with extremely helpful and friendly front desk staff. We had paid for an early check in and when we arrived the room they gave us had not, in fact, been cleaned. They then immediately upgraded us to a larger room and gave us tickets to the Carnival competition at the Summer Theatre (the tickets are not expensive, but it was a very nice gesture). Since we'd just spent 24 hrs traveling, we appreciated being able get into a room early. Breakfast with fresh squeezed orange juice and pastries etc. was fine and filling. We enjoyed the hotel's location across the street from the Port Market and an easy walk to many of the attractions in the Old City. The nicest artisan craft shop we saw in the city is only a block away. The bed was a real king-sized bed and the AC worked very well. We would definitely recommend for a few days in Montevideo.

Siamo stati sconvolti quando siamo arrivati all'hotel. L'hotel è piccolo ma centralmente situato. Tuttavia, il nostro viaggio è stato rovinato quando la donna alla ricezione/ricerca non parlava affatto nessun inglese. Siamo solo gentili a indovinare tutto. Chiesto di colazione, nessuna risposta, chiesto di taxi, nessuna risposta, chiesto di raccomandazioni alimentari, nessuna risposta ... La sera, c'era un ospite che si argomentava con l'individuo serale che lavorava alla ricezione e non potevo scaldare in una possibilità di ottenere ay Questioni in. Infine, il desktop frontale è solo per ore limitate, quindi se si ferma fuori in quel momento, si dovrebbe inserire il codice nella tastiera, che non funzionava ogni volta. La stanza era grande e decente. L'ascensore era piccolo e non mi fermerò più.

Nos quedamos sólo una noche y nos encontramos con un hotel moderno y cómodo, en una muy buena ubicación para conocer la zona de Buceo. La habitación muy cómoda, el desayuno buffet completo, variado y rico. La atención del personal muy buena también. Cerca del hotel se encuentra el Montevideo Shopping Center y en la zona hay varios restaurantes para comer. Aunque por la zona del hotel no se vio mucho movimiento, se sintió seguro. Volvería.

Prima tornata dopo Covid e sono felice di dire che è ancora lo stesso grande hotel, camere, Lounge, Bar tutto ancora nuovo, una casa amica da casa lontana, completamente raccomandato per un breve viaggio d'affari in questa grande area, Cammino in sicurezza breve per i bar e un salto lungo la strada fino alla spiaggia

Right on a small square in the middle of the Old City, this gem makes you feel like you have gone back in time. It is old world glorious, unique, and well located. The room was large, and thoughtfully laid out with historical and thematic pieces. I had a 20's microphone and stand in mine. Very cool Breakfast was phenomenal, and a great start to each day. The best of all, was the staff. I lost my cell phone on my 2nd day, and AT&T did not allow me to activate my backup. Each of the staff (two gentleman and one gentlelady) took as a personal mission to ease the pain of such a loss on vacation. My basic Spanish helped in the stores, but all 3 had excellent English and more importantly a huge heart to help me out. What could have ruined my vacation, became a reminder of why I travel in the first place. To meet people and share experiences. There was no limit to what the staff tried to get me up and running with another phone, but also their cool and calm demeanor allowed me to stay in the right vacation mindset. Frankly they made the trip, and allowed me to continue with my plan on to Argentina. Danny

Il mio soggiorno al SORO Montevideo, la collezione Curio di Hilton era perfetto in ogni modo. Da quando il personale amichevole del front desk mi salutava all'iscrizione, fino all'ora in cui disse addio all'iscrizione, tutto era perfetto. La stanza era bella e ben attrezzata e decorata, il wi-fi e il centro fitness erano topnotch, e il colazione era grande (non mangiavo altro pasto al ristorante). La posizione dell'hotel, lungo la strada dalla Rambla, è facile da camminare a molte negozi e ristoranti, ideale per il turismo e l'attività. So che ogni volta che sono a Montevideo, il SORO sarà la mia prima scelta di dove stare.

I hope that this hotel understands that needs a major update/renovation Our suites were fine in the sixteen floor with great views My room had the furniture jaded with stains Only one phone out of two that usually have I spent the whole stay with the phone not working (the policy we will make it right did not happen) I had to use my personal phone to contact my partner My TV had the volume super low Had to call two times and was finally fixed Both remote controls with wasted batteries We had breakfast included but we gave up after the first day The staff looks like tired upset to be there The quality of pastries as croissants and breads are super lame No spoons for your coffee The excused using the COVID but saw coffee spoons in room service lame cold cuts cold eggs and uncooked bacon I asked the girl in the stand to cook it well and it was returned in the same way raw pork us unhealthy (policy to make it right did not exist) The front desk staff is great but the seating area is a shame with old and stained seats This is a great property but a renovation is needed and the restaurant needs new staff and Chef

Decaduto hotel e impianti. Necessità urgente di riparazione/retrofit. La stanza era terribile: muri sporchi e spazzati, letto sembrava essere stato usato di recente (anche se sembrava fogli puliti) o male costruito. Il bagno era vecchio e il pavimento era sporco L'intera esperienza è stata un incubo.

Wow. One of the most ridiculous experiences in over 35 countries and 150 hotel stays in my life. Arrived at the hotel which looks dated from the outside but I was confident, based on the reviews, that the rooms would be decent as I expected. Slow check in process but staff fairly friendly. We got to the room which, no exaggeration, was one of the most dated, smoky, disgusting rooms I’ve been given. Rather than complaining at the end of the stay, I returned to reception and said that the room was horrible and smelt terribly of smoke. I asked if we could be moved to a nicer, newer room. This wasn’t well received but Leonardo (hotel receptionist) said that he would arrange for us to move to a room on the eighth floor. We fetched our things from the first room and waited at reception. After Leonardo had ignored us for a few minutes, I asked again if we were being moved to a better room. To clarify, by better, I was asking simply for a more modern room that did not smell of smoke and that reflected the photos of the hotel online. At this point, he lost his temper and said that we needed to go and sit and wait. I explained to him that we had a reservation later in the evening and that we needed to check into our new room quickly. He behaved aggressively and with a short temper - telling me that I should basically be grateful that he was moving our room! I explained that, as a customer, we pay for a room of a good standard for the price and that he was not doing us a favour! He then accused me of ‘harassing him’ about having a better room! There was no element of ‘harassment’ and only Leonardo speaking in a rude and totally unprofessional way. I could not believe what was happening! At this point, I asked to cancel the room as we were going to stay elsewhere. I asked Leonardo for confirmation that the cancellation would be free and he told me ‘he did not have time to write this confirmation’. I explained that it would take him less than a minute and that we could only leave the hotel if we were sure we would not be charged. He begrudgingly provided Brie after demonstrating a further bad attitude. I am sure that the hotel will reply to this review with a different version of events but, all I can say is, this hotel is seriously dated, in a bad condition, smoky in the room we were given and the attitude of Leonardo was one of the worst and most bizarre I have ever come across. I am also making a formal complaint to the NH Hotel group, whom I expected better of.

As a Canadian traveler with large family, this boutique hotel in central Montevideo was one of the finest places I have stayed at. The front lobby staff (especially Laura) were incredibly helpful and English was very good. They are available on whatsapp to answer questions prior to your visit. The roof top breakfast dining was really great spread with hot meals. The location is generally safe and walking distance to the central commercial district. The famous Palacio Salvo and Plaza Independencia are a block away. Lots of eateries (Americano Cafe really good), pharmacies, laundry, and convenience stores. The history of revitilzation of this hotel reminded me of the incredible boutique hotels of Queen St W in Toronto (a bit like Drake Hotel with a more family feel). The rooms are not large as it is an older building conversion but offers a comfortable and clean upgrade.

Wonderful small hotel in the heart of the Old City with extremely helpful and friendly front desk staff. We had paid for an early check in and when we arrived the room they gave us had not, in fact, been cleaned. They then immediately upgraded us to a larger room and gave us tickets to the Carnival competition at the Summer Theatre (the tickets are not expensive, but it was a very nice gesture). Since we'd just spent 24 hrs traveling, we appreciated being able get into a room early. Breakfast with fresh squeezed orange juice and pastries etc. was fine and filling. We enjoyed the hotel's location across the street from the Port Market and an easy walk to many of the attractions in the Old City. The nicest artisan craft shop we saw in the city is only a block away. The bed was a real king-sized bed and the AC worked very well. We would definitely recommend for a few days in Montevideo.

Nos quedamos sólo una noche y nos encontramos con un hotel moderno y cómodo, en una muy buena ubicación para conocer la zona de Buceo. La habitación muy cómoda, el desayuno buffet completo, variado y rico. La atención del personal muy buena también. Cerca del hotel se encuentra el Montevideo Shopping Center y en la zona hay varios restaurantes para comer. Aunque por la zona del hotel no se vio mucho movimiento, se sintió seguro. Volvería.

Prima tornata dopo Covid e sono felice di dire che è ancora lo stesso grande hotel, camere, Lounge, Bar tutto ancora nuovo, una casa amica da casa lontana, completamente raccomandato per un breve viaggio d'affari in questa grande area, Cammino in sicurezza breve per i bar e un salto lungo la strada fino alla spiaggia

Siamo stati sconvolti quando siamo arrivati all'hotel. L'hotel è piccolo ma centralmente situato. Tuttavia, il nostro viaggio è stato rovinato quando la donna alla ricezione/ricerca non parlava affatto nessun inglese. Siamo solo gentili a indovinare tutto. Chiesto di colazione, nessuna risposta, chiesto di taxi, nessuna risposta, chiesto di raccomandazioni alimentari, nessuna risposta ... La sera, c'era un ospite che si argomentava con l'individuo serale che lavorava alla ricezione e non potevo scaldare in una possibilità di ottenere ay Questioni in. Infine, il desktop frontale è solo per ore limitate, quindi se si ferma fuori in quel momento, si dovrebbe inserire il codice nella tastiera, che non funzionava ogni volta. La stanza era grande e decente. L'ascensore era piccolo e non mi fermerò più.

Right on a small square in the middle of the Old City, this gem makes you feel like you have gone back in time. It is old world glorious, unique, and well located. The room was large, and thoughtfully laid out with historical and thematic pieces. I had a 20's microphone and stand in mine. Very cool Breakfast was phenomenal, and a great start to each day. The best of all, was the staff. I lost my cell phone on my 2nd day, and AT&T did not allow me to activate my backup. Each of the staff (two gentleman and one gentlelady) took as a personal mission to ease the pain of such a loss on vacation. My basic Spanish helped in the stores, but all 3 had excellent English and more importantly a huge heart to help me out. What could have ruined my vacation, became a reminder of why I travel in the first place. To meet people and share experiences. There was no limit to what the staff tried to get me up and running with another phone, but also their cool and calm demeanor allowed me to stay in the right vacation mindset. Frankly they made the trip, and allowed me to continue with my plan on to Argentina. Danny

Il mio soggiorno al SORO Montevideo, la collezione Curio di Hilton era perfetto in ogni modo. Da quando il personale amichevole del front desk mi salutava all'iscrizione, fino all'ora in cui disse addio all'iscrizione, tutto era perfetto. La stanza era bella e ben attrezzata e decorata, il wi-fi e il centro fitness erano topnotch, e il colazione era grande (non mangiavo altro pasto al ristorante). La posizione dell'hotel, lungo la strada dalla Rambla, è facile da camminare a molte negozi e ristoranti, ideale per il turismo e l'attività. So che ogni volta che sono a Montevideo, il SORO sarà la mia prima scelta di dove stare.

I hope that this hotel understands that needs a major update/renovation Our suites were fine in the sixteen floor with great views My room had the furniture jaded with stains Only one phone out of two that usually have I spent the whole stay with the phone not working (the policy we will make it right did not happen) I had to use my personal phone to contact my partner My TV had the volume super low Had to call two times and was finally fixed Both remote controls with wasted batteries We had breakfast included but we gave up after the first day The staff looks like tired upset to be there The quality of pastries as croissants and breads are super lame No spoons for your coffee The excused using the COVID but saw coffee spoons in room service lame cold cuts cold eggs and uncooked bacon I asked the girl in the stand to cook it well and it was returned in the same way raw pork us unhealthy (policy to make it right did not exist) The front desk staff is great but the seating area is a shame with old and stained seats This is a great property but a renovation is needed and the restaurant needs new staff and Chef