Hotel a {{star}} a Prefettura di Niigata, ({{countryName}})

We stayed here for 1 night but unfortunately the aircon in my room was spoilt, we informed the hotel staff and instead of fixing they told us to live with it and tried to struck off the matter… seriously even though we stayed only 1 night we shouldn’t be treated like that

Very good deal for Ski in ski out!! Room in building 4 is smaller than expected but no complaints with such discount. Restaurants inside are nice, but heading out to the village once a while is good too. The walk to village is like 10 mins and very do-able!

We’re very happy to stay in this ski resort, it’s easy to access from Echigo-Yazawa station by their hotel shuttle bus. It also has direct access to ski garden/ ski centre for the ski patrons. Would like to stay here next time.

Thoroughly enjoyed our stay here! We were satisfied with the room and amenities provided. What we really appreciated was the very kind and thoughtful staff, always serving us with a smile. I enquired about storing my luggage with them for a night after checking out and the staff took note of our request without further explanation. There’s also a sake lounge at the lobby where you can enjoy a variety of sake by purchasing coins from the reception. Highly recommend this hotel!

Very nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice. Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼

Good location, near Echigo Yuzawa station. No hotel shuttle bus to the ski resort (GALA), which is a little bit disappointing, as we tried another hotel that offers a free pick-up/drop-off service. Food was normal, it didn't really suit my taste preferences though. I enjoyed that pork miso soup the most. The women's outdoor onsen was meh; it wasn't even warm and had dirt in it. Everyone there, including me, only spent a minute and came back lol Indoor one was fine. There was only one intern at the reception, and while he was helpful and nice (thank you), he wasn't very familiar with the hotel information and procedures. Perhaps it would be a good idea to assign a senior staff member to work alongside him and provide OTJ training, rather than relying solely on intern.

Hotel fantastico, molto pulito, comodo e grande posizione. Il personale del desk era solo carino e ci ha fatto sentire molto benvenuti e ci ha aiutato a parcheggiare le biciclette in un'area sicura e protetta. Il 100% sarebbe tornato.

One of the nearest hotel from the shinkansen station. Next to the carpark is the skiing area where you can play with the snow. The public onsen are great. One with huge indoor pool and 2 hot and 1 cold outdoor pool. Another one with only indoor pool. The dinner is really good with lot of varieties and delicacies. The room are big with two beds and tatami for 3 and with onsen type bath tub. The checkout time is quite early but the hotel provide free luggage lockers, good for those waiting for the train after checkout.

今回は男女混合４人でエグゼクティブツインルームに泊まりました。やはり四人で55㎡は少し狭く感じました（当たり前ですが､､､）。アメニティは4階のフロント付近にある棚からセルフサービスになっており、ドリップコーヒーなどもありました。また、チェックインが24時をすぎてしまいましたが、エントランスが明るくフロントスタッフも常駐していたため、安心してエントリーできました。 駐車場は専用駐車場はなく、ホテルと契約している駐車場であれば、15時から翌10時までは1,520円で、30分オーバーするごとに200円出庫時に支払いが必要になります。 それら含めて、次にもし新潟市に行く機会があればアートホテル一択な気がします。 ちなみに、喫煙所は4階の屋外にありました､､､

L'hotel è una passeggiata confortevole dalla fermata degli autobus più vicina, e offre un confortevole senso all'interno degli hotel stessi. Il buffet è stato delizioso e presentano cambiamenti quotidiani sul riso per dare un'intuizione sul tipo di riso da cui si può ottenere parte della loro prefettura. Il servizio dell'hotel è stato fantastico, e il comodo vestito di notte è stato un toccamento perfetto, come si indossa per chiamarlo un giorno quando dormi. L'unica cosa è che non c'era nessuna struttura di lavanderia all'hotel, ma è stata, in generale, una grande esperienza.