Hotel a 4 stelle in Prefettura di Niigata, Giappone

È molto vicino alla stazione JR Niigata. Il personale ha gestito l'ispezione con ospitalità. Le strutture sono state mantenute bene con pulizia e pulizia. Anche se ho prenotato la camera più piccola, la stanza ha ancora abbastanza spazio per aprire completamente il bagaglio.

The hotel is close to the train station, but need to walk uphill. Although we clearly booked 2 adults 2 kids in Trip.com but the hotel still charged the extra costs for 2 kids (2 years old) for additional 4400 Yen, pay cash at the checkin counter. The room was ready at 3PM and got the room on 3rd floor with mountain view at the back of hotel. The room was spacious, nice and clean. Staff came for turning down the bed futon in the evening. The breakfast was so amazing and plenty of choices. Overall, we had a good stay. 

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement.

I misplaced my gloves some where at a town I was visiting. The hotel staff were very helpful to help me call these places that I visited to check if they can find my gloves. Despite the language barrier, they were very proactive in their assistance and help. I cannot help but feel the famous Japanese hospitality from their services. They have an in house restaurant that served local dishes that you must try in Niigata, their service were also very polite and welcoming. I felt extremely comfortable with my stay in the hotel because of their attention to service.

Molto bel posto per soggiornare! Calma durante il periodo primavera/estate, perché la zona è più popolare in inverno. Molto vicino alla stazione Echigo Yuzawa entro 5 minuti a piedi. È stato benvenuto all'hotel con la complimentare matcha e snack. Quando si accendeva, c'era anche un bel gioco di Gachapon in cui si poteva vincere una delle loro speciali cose Niigata/Yuzawa! La camera era pulita e spaziosa con un comodo letto futon. I bagni pubblici erano così bello e ben mantenuto! Il personale qui è molto amichevole e attento. Se non avete prenotato la loro specializzata cena/Colazione, potete ancora fare la vostra ordinazione con 2 giorni di ordine avanzato sul desk front. Mi piace anche che forniscono la navetta gratuita alla stazione di check-out su richiesta! Sicuramente restare qui di nuovo se mai tornato nella zona 🫶🏼

a last minute short ski trip found me checking out this resort and it suited me just fine.  I only had time to ski for 2 days and was pleasantly surprised by the good value for money here. Arriving in the early morning from Ueno on the 0649hr Shinkansen, I hopped onto the 0810hr hotel shuttle, registered myself at the front desk (had my room assigned but check in was at 3pm) and found myself on the slope just shortly after 9am. Hotel guests also have free use of a locker to keep our equipment overnight.   I was contemplating to visit another slope (maybe Gala or Iwappara) the next day but enjoyed myself enough to save the hassle and continue skiing at Naspa Ski Garden on the second day.  Ski passes for both days were free for hotel guests (although I only stayed a night).  Breakfast was a  sumptuous spread of buffet the next morning.  Room was large, nice and clean.  Onsen was perfect.  I checked out after breakfast, left my bags with storage and at the end of the day, use the changing area to pack up before catching the hotel shuttle to Echigo Yuzawa Station.  I managed to do some shopping in Ginza and had a great sushi meal there before heading to the hotel.   I will certainly return! A big thank you to all the staff!

Highly recommended. Clean, comfortable, type c, fast lightning cable was provided…nice view from the room. Easily accessible by public transport since the location is next to Niigata station (bus, train, taxi, shinkansen) next to cocola mall (inside got 3 coins, eateries, pharmacy, coffee shop, famous udon shop, xebion sports, diors etc), lawson, family mart, 7e.. Walking distance to Donki, Isetan… just name it!

My wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.

Hotel eccellente. Il personale era amichevole e utile. La camera era grande e molto pulita. Il parcheggio era facile e poteva essere pagato alla reception. La posizione era buona.

L'hotel si trova vicino a Ichigo Yuzawa, super comodità per trasferirsi. Le strutture sono buone. L'affitto di sci è a posto in hotel con un trasferimento privato al resort sci.