Hotel a {{star}} a Penang, ({{countryName}})

Absolutely top notch customer service, be it at the check in and check out counter or the house keeping team. Friendly and very attentive. Very good breakfast with wonderful view at the dining hall. I asked for an extension for late check out and it was done swiftly. Cleanliness is five stars too. The only aspect they could improve on would be perhaps to install EV Charger for the convenience of the guests. Otherwise, one of the best hotels I have stayed in.

We had two nights at this property. Hotel has free parking. Hotel is nice and staffs are very friendly. Room 1514 seaview was spacious and clean and located 30minutes walk to Gurvey hawker centre. The nearest supermarket is in Gurney Paragon and Gurvey Plaza about 20mins walk. There is Gurney Walk next to this hotel but no supermarket to buy fruits. It was alright for us as we drove around and the view was my main attraction.

Subject: Compliments on Exceptional Service During Our Recent Stay Dear Shangri-La Management Team, I would like to express my sincere appreciation for the outstanding service provided by your team during my recent stay at your hotel from 3rd to 6th June. We initially stayed in Room 250, and I was truly grateful that my request for an upgrade to Room 620 on the last day was kindly granted. This thoughtful gesture was in celebration of my husband’s 51st birthday, and it made the occasion even more memorable. I would like to especially commend the following staff for their exceptional service and wholehearted support in making this surprise celebration so special: Mr. Puru and Wind from the front desk check-in counter Mr. Mohd Subri, Service Manager at Sigi’s Restaurant Each of them went above and beyond with their warm, attentive, and thoughtful service. Their professionalism and genuine care truly reflect the spirit of Shangri-La hospitality. Thanks to their efforts, my husband’s birthday celebration was seamless and unforgettable. Well done—and you should be very proud to have such dedicated team members! Warm regards, Lee Siew Li

The Millen is an elegant hotel, beautifully crafted to make us feel like we'd stepped into one of the HGTV designed homes! We'd booked a room with seaview on 6 July 3025, and were given a high floor. It was so great to wake up to the sun reflecting on the sea. The bathroom with 2 vanities was so big and spacious, and the bathtub was right beside the window with the magnificent view! The hotel incorporated modern technology to make our stay so user friendly - a tap of the room card in the lift sensor will bring us directly to our level (there are only 4 buttons to press to go to the public areas). The curtains in the room opened/closed with the touch of a button too. We enjoyed the breakfast main courses at the Lili. All the staff were friendly and helpful; they decorated our room for husband's birthday, and served us a slice of cake upon check-in (and welcome drinks at the reception). We will definitely recommend this hotel to our friends and relatives!

Fantastic stay with super friendly, dedicated and sincere services. Well equipped and warmly decorated room. Excellent breakfast with variety of local and international choices, then eggs, roti, noodle soup and juice are freshly made to orders. A nice place to slow down the pace and relax

Excellent services from all the staff, especially from reception. Spacious bed, amenities are perfect, comfortable desk area and sofa bed. Extremely satisfied for the stay. High recommended

Extraordinary location. Professional and friendly staff. Clean and comfortable room with full set of kitchenware and appliances, including detergent pods for washer and dishwasher.

They made it extra special since I was there during my birthday so it was a business trip with pleasure. It was so nice of them to go extra mile. They even allowed me to extend or late check out appreciate really their consideration  Thank you

Our company organized a team trip to Penang and chose George Crest as our accommodation—and it turned out to be a great choice. The hotel provided a comfortable and stylish setting that worked well for both rest and informal team bonding. Rooms were clean, modern, and well-equipped with everything we needed after long days of team activities and exploring the city. The ambiance of the hotel struck a nice balance between heritage charm and modern design, which everyone appreciated. The staff’s customer service was professional and attentive throughout our stay. They made check-ins smooth, assisted with local recommendations, and ensured our group’s needs were met efficiently. It was clear they were experienced in handling group stays, which made the entire trip run more smoothly. The location was also a major plus—close to George Town’s attractions and eateries, making it easy for the team to explore during free time. Overall, George Crest was a comfortable and pleasant base for our company trip, We would like to especially compliment all the concierge and bellboy staff for their warm hospitality and prompt assistance throughout our stay. Their friendly demeanor and efficiency made a great impression on our entire trip

In Penang, The Prestige Hotel is hailed as a shining gem in the city, and for me, it is even more beloved in my heart. Every time I step into this magical place, I feel immense joy and comfort. From the moment I step into the lobby, the staff at The Prestige Hotel leave a profound impression with their warmth and enthusiasm. They always greet me with smiles, willing to help me open car doors, carry luggage, and greet me warmly anytime and anywhere. This kind of warm treatment makes me feel truly at home. Every stay here is an unforgettable experience. The hotel's luxurious decor and meticulously designed details showcase their unparalleled care for guests. Whether it's the comfortable rooms or luxurious facilities, I feel an unmatched sense of enjoyment. Apart from the charm of the hotel itself, I am deeply fascinated by Penang. I love strolling through the city's streets, exploring its rich and colorful culture and history. From street food to ancient buildings, every corner is full of surprises and charm. And after a day of exploration, being able to return to the embrace of The Prestige Hotel and enjoy their unparalleled hospitality is a source of happiness and satisfaction. The staff here are not just servers; they are like friends to me. They always listen to my needs attentively and strive to make me feel comfortable and satisfied. Therefore, I deeply love Penang and The Prestige Hotel. They have created unforgettable experiences for me time and time again, filling me with endless love and longing for this city.