Gurney Bay Hotel, A PARKROYAL Partner Hotel

I stayed at this hotel in Room 807. The hotel is very beautiful and the room I received met my expectations. However, when I wanted to make coffee in the room, the cup had stains, and the bedsheet also had stains that were covered with liquid paper, but it was still acceptable. The breakfast was very delicious with a wide variety of choices. What really needs attention is the attitude of the front office staff. They should be more friendly towards guests, regardless of status. I checked in and checked out with the same staff member. Does this hotel provide training for staff to serve only certain guests? This is a 5-star hotel, not a budget hotel. The staff had no eye contact, no smile, and not even a greeting. He didn’t even ask how our stay was. I usually stay in 5-star hotels and the staff are always very friendly and kind, but this particular staff member did not seem suitable to be at the front desk. However, thanks to Mr. Malik from the Front Office for his good service when we inquired about a late check-out.

Breakfast is good value, only MR 40 for in-house guests. Very extensive choices of cuisines, good coffee too. Front Desk staff helpful. Entrance porte coherent has nice glass top.

All in all, not dat bad. The location of dis hotel is nice, those spots r very nearby. However,the WiFi is too terrible, even I using their WiFi or my own data I still can’t got it well. Besides , the sea view was alright even though I’m still disappointed thought dat the sea view would be very nearby the hotel but actually there’s still a distance. Additionally, the breakfast was okay nothing special , the menu almost same every day