L'hotel è molto buono, direttamente sulla spiaggia.
Servizio molto buono.
Il cibo era anche buono, si può offrire più ”fresco cucinato”.
Prezzo molto buono.
Excellent hotel, even worth a detour to stay. Beautiful location. 5 stars service. Buffet breakfast and dinner exceeded expectation. Beds are comfortable and clean. Changing the curtain gives this hotel 10/10.
Ottimo ubicazione e a soli 3 minuti a piedi dalla zona della città vecchia.
Questo hotel è molto nuovo e le camere sono spaziose (per gli standard europei) e molto pulite/moderne.
Avete una bella zona bar, e il buffet è anche eccellente.
La sua destra sul fronte idrico, così si ottiene una grande vista di Split.
Il parcheggio sotterraneo è anche disponibile a un prezzo ragionevole per notte.
Per un hotel a 5 stelle devo dire che sono solo ok personale e Okish non ci è stato permesso di essere al bar in costume da nuoto anche se ci siamo soggiornati all'hotel e la piscina esterna è stata chiusa, la zona di spiaggia era chiusa e fissata e la piscina interna non aveva spazio per bere o altro
Love its location. It’s very convenient to walk to the Old Town and also has a convenience store just round the corner. Service by the reception was also top notch. He could see us through the camera while we were parking. And since it’s raining, he came out with umbrellas for us. Loved it!
I was somewhat taken aback by your email. I will address your points below.
1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is
In living room and has a direct sea view, no wall view.
- This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves.
2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception.
- There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night.
3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass.
As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
- it was explained after check out. I advise you inform guests prior to check in.
4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
Our receptionist offered you ear plugs which you refused and you decided to check out on this evening.
- I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website.
5. Our receptionist offered you twice assistance with the luggage wich you refused as well.
- I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance.
I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering.
Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.
Eccezionale
44 recensione
9.4/10
Prezzo da
187 €
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9.4/10
Eccezionale
JJohn Kemp-GeeI was somewhat taken aback by your email. I will address your points below.
1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is
In living room and has a direct sea view, no wall view.
- This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves.
2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception.
- There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night.
3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass.
As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
- it was explained after check out. I advise you inform guests prior to check in.
4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
Our receptionist offered you ear plugs which you refused and you decided to check out on this evening.
- I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website.
5. Our receptionist offered you twice assistance with the luggage wich you refused as well.
- I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance.
I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering.
Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.
UUtente ospiteOttimo ubicazione e a soli 3 minuti a piedi dalla zona della città vecchia.
Questo hotel è molto nuovo e le camere sono spaziose (per gli standard europei) e molto pulite/moderne.
Avete una bella zona bar, e il buffet è anche eccellente.
La sua destra sul fronte idrico, così si ottiene una grande vista di Split.
Il parcheggio sotterraneo è anche disponibile a un prezzo ragionevole per notte.
SSuzyBLove its location. It’s very convenient to walk to the Old Town and also has a convenience store just round the corner. Service by the reception was also top notch. He could see us through the camera while we were parking. And since it’s raining, he came out with umbrellas for us. Loved it!
NNatalia PaciencaPer un hotel a 5 stelle devo dire che sono solo ok personale e Okish non ci è stato permesso di essere al bar in costume da nuoto anche se ci siamo soggiornati all'hotel e la piscina esterna è stata chiusa, la zona di spiaggia era chiusa e fissata e la piscina interna non aveva spazio per bere o altro
UUtente ospiteExcellent hotel, even worth a detour to stay. Beautiful location. 5 stars service. Buffet breakfast and dinner exceeded expectation. Beds are comfortable and clean. Changing the curtain gives this hotel 10/10.
XXinzhuwanrenL'hotel è molto buono, l'ambiente è tranquillo, ed è anche vicino al mare.Ci vogliono più di dieci minuti a piedi dal centro storico lungo il mare.La colazione è molto europea, con frutta ricca e altri cibi le categorie sono piccole ma squisite. La camera è piccola e squisita, altamente raccomandato.
Il ristorante non è costoso e il servizio è buono.
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