Hotel a {{star}} a Viti Levu Group, ({{countryName}})

The communication with staff is basically non existent. For US$1000+ a night, not able to early check in till at exactly 3pm. Not even 1h earlier, staff don't even bother to check if room available, just tell us not able to check in. WhatsApp the duty manager and got one reply and he doesn't reply anymore??? Can't seem to call the hotel. the booking process was torturous on trip in order to get same/ similar rooms, I had to change 3x customer service for someone to properly communicate to hotel that we want rooms close together. Moreover, we booked full board and had lunch included in itinerary at check out but the hotel said that it's not included. But trip said we could claim and compensate. Which is good recovery on their end. Overall, won't stay again.

Traveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some pros: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel. Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.

Good hotel. Has everything you need for a relax holiday. They were renovating so there was quite a lot of noise. Also, keep in mind that there are a lot of children. For a couple to relax I guess there are better resort, but great for families. The Gym is nice. Service in the restaurants was alright, expected a bit more to be honest (long waiting, wrong orders).

Second time for us to stay here this hotel! This time we were able to stay at the pool view, we appreciate the kind help from reception assistance manger Aman as well as Keleshi’s help! We recommend Intercontinental if it’s first time to visit Fiji because of below reason! -friendly stuffs who are willing to help us always with beautiful smiles! May stuffs try to remember us and feet us personally which makes it it stay even more pleasant and we can see that they do it from their heart! -spacious dining with great choice of food for lunch/dinner with love music everyday and some activities at the bar lounge -Intercontinental has got public beach just in front and we can enjoy beach as well as Infinity pool for adults. What I love about this hotel is that we don’t need to go other places to enjoy beach as we can get to see colouful fishes with our own snorkels! -spacious room and bathtub on a big balcony is something great and you can relax at the balcony even it’s raining day! Thank you for the another beautiful stay and we will definitely come back!!

I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why. While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.

Si può dire che è il miglior hotel dell'isola di Maine, per immergersi qui per il pesce.La residenza dell'isola di Maine è davvero una cosa difficile. E'una sorpresa vivere. La privacy dell'hotel è molto buona, molto adatta per portare bambini, avere servizi per bambini, avere spiaggia, vedere il sole.E non penso che molte persone siano in grado di vedere il sole. Servizio: bene, dopo il check-in, vi presento un pacchetto Ristorante: ha un buon sapore, il prezzo della cena è un po'piu' alto, abbiamo speso 310FJD, non ho bevuto vino per l'allergia. Attività: l'hotel è molto ricco, lavastoviglie, lavastoviglie, lavastoviglie, ecc. La notte Fiji è anche molto speciale Spa: fare un spa, ma non è un piccolo difetto sul mare.

We recently stayed at the ”Sheraton Fiji Golf Resort and had an excellent experience with one of your security staff members, Mr. Villiame Matabuakovo. We're sending this message to express our gratitude. We are tourists from Japan and stayed at your resort. I left my cellphone in a taxi and, upon consulting your staff, Mr. Villiame kindly assisted me, went out of his way to help, and even contacted the taxi driver to retrieve my phone, successfully resolving the issue. His problem-solving skills and friendly demeanor were truly remarkable, and we would like to extend our gratitude to Mr. Villiame and his manager. Thank you very much for your assistance.

amazing facilities including pools, restaurants and a gym. Lovely views across the resort and also a beautiful sunset!! All staff were so great and welcoming. Only thing to note that it’s not greatly close to anything (walking distance) but taxis and shuttles are available to everywhere!!

服務很好，食物也不錯。設施略顯老舊，但發現直接在官網上預訂比在trip.com便宜40%左右。

La posizione di Suva è eccellente, l'hotel ha più di un centinaio di anni di storia. Molte celebrità nella storia hanno vissuto in questo hotel quando sono andate a Fiji.Anche se la storia dell'hotel è lunga, la stanza è stata rinnovata, la stanza è grande e pulita, e dovrebbe essere il miglior hotel di Suva.Il vento inglese è pieno di aspetto. La stanza di vista del mare apre la finestra è di fronte al mare, sedersi sul balcone e guardare la baia, bere un ghiaccio di Fiji, e pensare che Suva valga la pena.Il personale di servizio è molto entusiasta, altamente lodevole!