Hotel a {{star}} a Provincia di Mendoza, ({{countryName}})

La marca Sheraton garantiza un nivel de calidad internacional standard muy bueno. El de Mendoza no escapa a ese nivel. Muy buena ubicación para quienes desean estar en el centro de la ciudad, a metros de la peatonal y de las principales arterias comerciales, pero al mismo tiempo con acceso inmediato a la envidiable red de autopistas de la ciudad. El personal es excelente en todas las áreas. Las habitaciones muy amplias y cómodas, así como el baño. El desayuno muy completo y variado se sirve en PB y en el piso 17. Para los que prefieren desayunar en forma más relajada y con vistas a la montaña les recomiendo esta última opción. El área de pileta cubierta es generosa, nunca hay demasiada gente. Para mi gusto al agua le falta temperatura pero no está mal. Sauna seco y húmedo muy buenos, con área de relajación donde ofrecen frutas y refrescos de cortesía. Algunos detalles que deberían mejorar: No hay cafetera o pava eléctrica en las habitaciones (impensado a estas alturas para un hotel de esta categoría) Vidrios exteriores sucios Amenities de baja calidad (tuve que salir a comprar shampoo). En el baño de nuestra habitación había olor a cloacas, creo que es un problema general porque sentimos el mismo olor en otros sectores del hotel. No es grave pero desagradable.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

La marca Sheraton garantiza un nivel de calidad internacional standard muy bueno. El de Mendoza no escapa a ese nivel. Muy buena ubicación para quienes desean estar en el centro de la ciudad, a metros de la peatonal y de las principales arterias comerciales, pero al mismo tiempo con acceso inmediato a la envidiable red de autopistas de la ciudad. El personal es excelente en todas las áreas. Las habitaciones muy amplias y cómodas, así como el baño. El desayuno muy completo y variado se sirve en PB y en el piso 17. Para los que prefieren desayunar en forma más relajada y con vistas a la montaña les recomiendo esta última opción. El área de pileta cubierta es generosa, nunca hay demasiada gente. Para mi gusto al agua le falta temperatura pero no está mal. Sauna seco y húmedo muy buenos, con área de relajación donde ofrecen frutas y refrescos de cortesía. Algunos detalles que deberían mejorar: No hay cafetera o pava eléctrica en las habitaciones (impensado a estas alturas para un hotel de esta categoría) Vidrios exteriores sucios Amenities de baja calidad (tuve que salir a comprar shampoo). En el baño de nuestra habitación había olor a cloacas, creo que es un problema general porque sentimos el mismo olor en otros sectores del hotel. No es grave pero desagradable.

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

La marca Sheraton garantiza un nivel de calidad internacional standard muy bueno. El de Mendoza no escapa a ese nivel. Muy buena ubicación para quienes desean estar en el centro de la ciudad, a metros de la peatonal y de las principales arterias comerciales, pero al mismo tiempo con acceso inmediato a la envidiable red de autopistas de la ciudad. El personal es excelente en todas las áreas. Las habitaciones muy amplias y cómodas, así como el baño. El desayuno muy completo y variado se sirve en PB y en el piso 17. Para los que prefieren desayunar en forma más relajada y con vistas a la montaña les recomiendo esta última opción. El área de pileta cubierta es generosa, nunca hay demasiada gente. Para mi gusto al agua le falta temperatura pero no está mal. Sauna seco y húmedo muy buenos, con área de relajación donde ofrecen frutas y refrescos de cortesía. Algunos detalles que deberían mejorar: No hay cafetera o pava eléctrica en las habitaciones (impensado a estas alturas para un hotel de esta categoría) Vidrios exteriores sucios Amenities de baja calidad (tuve que salir a comprar shampoo). En el baño de nuestra habitación había olor a cloacas, creo que es un problema general porque sentimos el mismo olor en otros sectores del hotel. No es grave pero desagradable.

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!