I stayed with my family for two days, and really enjoyed! Location wise it’s within walking distance from outlet, and there are also shuttle bus options every 30 mins. Room is spacious in Japan standard, nothing fancy but all practical. The highlight is waking up in the morning, open the curtain and see birds jumping around the trees. There is also a nice lake and plenty of grass for my daughter to walk around. Sakura trees are the silver lining. Overall, a good escape from hustle bustle
The hotel is nestled in the mountains, and the morning views from our rooms were absolutely breathtaking. On a few mornings with light drizzle, a mist swirled around the mountains, making it feel like we were living among the clouds.
There was just one minor issue: the hotel initially wanted to charge 300 yen per person per day simply because it offers a public bath. As I’m not comfortable using such facilities, I didn’t visit the bath at all. However, at checkout, I was surprised to see an additional charge of over 1,000 yen for my family on the invoice. Although the amount was small, it didn’t seem fair to be charged for a facility we didn’t use. After I raised this concern, the front desk manager stepped in and kindly waived the fee.
Aside from this slight issue, my stay was wonderful and thoroughly enjoyable.
My wife and I stayed in a standard twin room for 5 nights in early May 25. The location is excellent as it is right beside the Nagano Station which was a key consideration for us given our travel plans around Nagano Prefecture. The station building has every modern convenience travellers require including supermarket, pharmacy, shopping and various food options.
The room was functional but served our needs well. Only small quibble was that the bathroom was small and won't accommodate two adults in there at the same time.
We were happy with the stay given the convenience
I had a wonderful stay at this hotel. The room was clean and tidy, providing a comfortable environment. The shower was excellent, which was particularly important during the winter season. The staff at the check-in counter were extremely helpful and friendly. Although I didn't participate in skiing, I was impressed by the resort's wide range of activities that allowed guests to explore the area. Overall, it was a fantastic experience, and I would highly recommend this hotel to others.
I very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.
È un vecchio hotel classico. La camera è grande, ma il letto è piccolo (<1m).
A volte è difficile trovare un personale che possa parlare fluentemente inglese.
La colazione è buona, ma il pranzo è troppo costoso.
È un hotel sci-in-ski-out per Cortina, quindi è conveniente se si soggiorna in hotel per tutto il giorno. Ma la condizione stradale può essere terribile in giorni di neve. Molte auto non possono raggiungere le tracce dell'hotel da strada principale anche dotate di pneumatici di neve.
La prima volta che visitare la zona di Nozawa Onsen, Roykan Sakaya è buona, la zona circostante è bella. Il personale dell'hotel è utile. Ci siamo divertiti molto all'hotel.
Great location, just 5 minute walk from the JR Nagano station. It has a main entrance and a back door entry way. The amenities were fantastic, room is the average size in Japan, a little small for western standards but it was comfortable. We loved the onsen on the 11th floor and the free use of the massage chairs as well as complimentary Popsicles and Soba at night. The breakfast was also lovely, with a main focus on Japanese breakfast (there were a few western dishes available).
L'ambiente: la scena della neve è così bella, e la scena della neve sarà ancora più grande
Impianti: le strutture sono molto adatte per le vacanze con i familiari e gli amici. È molto buona per guardare la neve e parlare con lui.
Salute: la stanza è pulita nel suo complesso, ma ha un sapore di ciambelle, in modo che vuole sempre aprire la finestra
Servizio: c'è un servizio di trasporto alla stazione di cavallo bianco, il tempo di lavoro è buono, ma la stanza è data alla porta delle scale, ci sono depositi, sensori generali.Ma l'atteggiamento della ricetta è buono e dolce sorella.
Bevande: la cena è davvero generale, specialmente il bicchiere della piattaforma principale, è aggiornato con il bestiame, ma sembra che mangiare carne rossa bruciata o il sapore di carne grassa è troppo dolce.Ma l'ambiente di cena è davvero bello, devi sedersi vicino alla finestra.
Molto buono
69 recensione
8.7/10
Prezzo da
88.887 KZT
per night
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SseeseaflyWe stayed in the hotel for one week. We like the hotel a lot.
- Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment.
- Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant.
- Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way.
However, we noticed poor management for laundry room and emergency cases.
- There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry.
- Nice onsen, but poor emergency handling. One day I heard voices from speaker for >15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me).
I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken.
Whole staff are nice, the hotel is poorly managed in some places.
BBryce van de LaarFrom the moment you enter Kokuya Ryokan, be prepared to leave the real world behind and fully immerse yourself in the experience. You swap your shoes for slippers at the door and don’t see them again until you leave. You will receive a warm welcome from polite and gentle-mannered staff, get taken up to your beautiful room, and once you’ve changed into your traditional yukata, it’s time to let the relaxation begin. The multi-course dinner will probably be one of the best meals you’ve had in your life, with many unusual textures and flavors to try. The futons are comfortable, and your room is kept toasty warm. There are even skincare products to keep you pampered and moisturized between soaks in the onsen. Honestly, you won’t even need to open your suitcase while you’re there.
The staff will take you through all the logistics when you arrive, but there are some things that might be useful to know in advance.
- The ryokan sends a shuttle to Yudanaka station at about 15:00 to collect new arrivals, so time your journey to take advantage of this benefit.
- The ryokan also offers guests the opportunity to catch a shuttle to the Snow Monkey Park immediately after breakfast the next morning.
- After you leave the ryokan, they will take your luggage down to the coffee shop opposite the station, so you don’t need to worry about those logistics.
- Trains from Yudanaka back to Nagano leave at 12:30 and 15:30.
- The ryokan itself has several private onsens that you can reserve for a 45-minute slot. Because the onsens are on the property, you can go in with your partner or travel companions regardless of gender. It’s a boutique hotel, so you don’t have to worry about not getting access to all the onsens you want.
- The ryokan is on the main road of the Shibu Onsen town. The hotel will give you a key so you can wonder down the main road, visiting any of the public onsens you wish - however, with so many gorgeous and more private onsens in the hotel itself, you probably won’t have time or the desire for this.
- Also, there is a coffee machine in the room! (I was worried about having to survive without coffee, and this turned out to be an unfounded concern).
We had an incredible and totally indulgent time at Kokuya. Experiencing a traditional ryokan is a privilege that you should try at least once if you can. And adding the Snow Monkeys in give the trip a double purpose, making it that much more memorable. The only thing that would have made the trip better is if we had been allowed to linger longer over every course of our dinner.
MMeng SoonClean and spacious room, hotel nicely renovated. Breakfast spread not as great but food still delicious. Location wise, about 2-3min drive from outlet/train station, but shuttle buses are provided if you don’t drive.
UUtente ospiteMolto lontano dalla stazione, l'hotel stesso è nero e vecchio.La stanza è molto piccola.Ma il personale mi sente bene, posso scegliere di lavarsi i capelli e disturbare, e la colazione è deliziosa.Se pensi che sia solo un sonno, è molto economico, quindi non serve, ma non ripete.
JJuanmaotuanziL'hotel più soddisfatto di questa visita in Giappone sarà anche il mouse per trovare un buon hotel in futuro.L'intero servizio ha sia il modello internazionale di cinque stelle che le caratteristiche del servizio giapponese.L'intero senso è il secondo elegante.
L'intero hotel sembra un museo, con molte dipinte di mano nascoste, decorazioni di gioielli. Ogni volta che tornano alla stanza, staremo vicino per molto tempo.
La stanza è grande e le strutture sono nuove e complete.La colazione non è ricca, ma il servizio è soddisfacente.L'hotel sarà scelto di nuovo!
JJosh2025La stanza era grande: grande, pulito, moderno. Solo quello che ci serviva dopo pochi giorni di piccole camere d'albergo giapponesi. Ma ci sorprendevamo che non c'era acqua disponibile per gli ospiti dell'albergo. Penso che l'acqua non sia il posto giusto per risparmiare denaro come hotel.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
LLumI very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.
AAinoorConsistent service and offerings throughout the Sotetsu hotels across Japan. You check-in via the machine, pick up your amenities; they have the best and extensive range and go to your tiny room.
Location wise, it is next to a 3-level Don Quijote and connected to Nagano station via the foot bridge on the 2nd floor.
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