Regno Unito: hotel con servizio colazione nella provincia di Warwickshire

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

La posizione dell'hotel è grande... con nel centro commerciale. Servizio clienti più grosso. Ci hanno persino permesso di controllare in anticipo! Molti ristoranti e negozi vicino.La camera di McDonald, ecc. La stanza era una buona dimensione con un letto molto comodo.Televisione intelligente La colazione è molto buona. Un valore per soldi. Molto raccomandato. - Signor Presidente, signore.

È un edificio impressionante, quindi ho avuto alcune aspettative. La stanza era un po 'datato nella parte più recente. Non molte attrazioni come si può aspettare da questo tipo di hotel. La zona del bar è davvero bello guardare un favoloso giardino e così il ristorante. Su quella nota, il cibo era stato lasciato in superficie. Ho ordinato un pollo di curry verde tailandese. Ero ansioso di questo, ma quando è arrivato, era una delusione totale. Il pollo era probabilmente un resto da un altro pasto, molto secco. La salsa non era come la curry verde e il riso era microonde. Le cameriere erano molto carine e scusate e la tagliano via dalla mia fattura. Dicono di avere un cuoco di agenzia! Quindi è vergognoso !!

arrived around 3pm and checked in at the bar as instructed I received a warm welcome and even had my case carried up the stairs (no lift). I was given room 3, a single which was more than adequate with large single bed (very comfy) separate bath tub and wc plus t & coffee- I was pleasantly surprised. The wall mounted tv worked efficiently, there was sufficient storage and hanging space for my two night needs & the t and milks were topped up as requested. brekky was adequate and I enjoyed my stay. The ten am check out was a bit of a problem on the second morning as my train wasn’t until noon (less than 5 minutes walk to the station). the bus to Stratford, Warwick and Coventry goes from round the corner and the town is 7 - 10 minutes walk across the river bridge and past the pump room. plenty of dining options. good value for money but more a boarding house than hotel. I would return

Good location, but need to improve services and facilities

Ho vissuto due giorni.Una società di noleggio vicino all'aeroporto di Heathrow può arrivare per più di un'ora.Cinque sterline al giorno.Questo è un buon posto per visitare Kotzwald. Ho visto circa quattro dipendenti 々, ma tutti mi hanno accolto con entusiasmo. La stanza è molto pulita e la dimensione è buona.L'acqua è molto pulita.Ci sono molti sedili, quindi penso che sia molto conveniente.Compreso il tovagliolo e il ventilatore.Sembra che dovresti chiedere il servizio pulito della stanza in anticipo al banco.Ho dimenticato di chiedere, poi ho solo chiesto di cambiare le tute, ma ha cambiato le tute immediatamente. Credo sia meglio preparare la biancheria, lavare i capelli, guardiani, pacchetti dentali, eccetera in anticipo. E'molto conveniente perché ci sono stazioni di benzina, ristoranti (Kendki, Starbuck caffè, ecc.) e supermercati vicino. Grazie per la sua risposta educata.Se hai una possibilita', voglio andare di nuovo.

Nella campagna di Stratford, in un bellissimo edificio a raggi di legno. La stanza era buia ma spaziosa. Avevamo la stanza familiare con una doppia e due singole. È stato incluso il colazione. Non ci sono menù, ma il cameriere ha detto una combinazione di colazione inglese che era grande. Ho avuto due uova di polpa. L'unico problema era la mancanza di comunicazione sulla strada abituale per trovare l'hotel chiuso a causa di lavori stradali. Navigare un sistema di un modo in una città non familiare senza email o chiamata per farci sapere come arrivare all'hotel è stato estremamente stressante e ci mette 1.5 ore dietro il calendario di arrivo. Questo avrebbe potuto essere ordinato se l'hotel avesse contattato trip.com con la linea terrestre fornita alla prenotazione e spiegato sulle opere stradali in modo da poter essere avvertito.

The room itself was generally fine, and the heating worked perfectly. However, we experienced a significant issue with the bathroom: the water would not drain properly, leaving the floor flooded. We had to use a wiper to push the water toward the sink and drain (images attached), which was very inconvenient. Another surprising and disappointing detail was that no towels or soap were provided. These are basic essentials in any hotel, and since we did not bring our own, we were charged extra for them. This felt completely unreasonable. Finally, the location is far from ideal. The hotel is quite a distance from the town centre, and public transport is infrequent, making it difficult to get around. Would not recommend!!!

We did not eat, so cannot comment on it. The hotel was quite unusual, yet with charm in a ramshackle, real sense. It reminded me of backpacking in Asia, but staying in a nicer kind of place while doing so. The explanation for why soap disappeared from the hotel made no real sense, but as we can use the liquids it was okay... it seems an odd penny-pinching move to deny guests a simple small round disc of... 'Guest soap' during their stay. They do exist, I stay in hotels often. It's jarring not to give people soap, and overall I suggest that it is a negative cost saving given the potential loss of repeat business that such incongruences, as they build, can result in. A special thanks to the kind night receptionist.

Another great stay here, our room was the exact same as usual however some of the lights were abit naff or didn’t work this time around, no major issues but shame compared to previous stays. Likewise the tv remote was very temperamental this time around. But as it was booked in advance for a cheap night it was great.