Giordania: hotel con bar nella provincia di Governatorato di Aqaba

Staff was perfect .. everything was perfect in this hotel

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Per una notte. Buon hotel spiaggia. I turisti sono pochi, probabilmente a causa della vicinanza di Israele. Il vostro alcool non può essere trasportato, hanno in hotel. Per confronto - una bottiglia di vino spugnante nel negozio costo 12-15 dinar, in hotel - 60! Bevi sotto la finestra dell'hotel).Puoi accettare, ma solo se hanno qualcosa. Sì, va bene. Colazione è una buona scelta. Dinner è andato fuori dall'area dell'hotel.

🏜️ “Magical Desert Escape at Hasan Zawaideh Camp” 🌌 Staying at Hasan Zawaideh Camp in Wadi Rum was one of the most unforgettable travel experiences I’ve ever had. The camp perfectly blends comfort with the raw beauty of the desert, making it a truly magical getaway. ✨ The tent was clean, cozy, and surprisingly comfortable, with everything we needed for a relaxing night under the stars. At night, the view of the starry desert sky was absolutely breathtaking — something you can’t experience in the city. 🍽️ Dinner and breakfast were delicious, served in a warm, communal setting with traditional Jordanian hospitality. Sharing a meal by the fire while listening to local music made the experience even more special. 🚙 We also joined a desert tour arranged by the camp, which took us across Wadi Rum’s stunning landscapes — red sand dunes, rock formations, and panoramic views that felt like stepping into another world. Most importantly, the staff were so kind, welcoming, and attentive, making us feel like family rather than just guests. ⸻ 🌟 Highlights: • Cozy, well-kept tents with amazing desert views 🏕️ • Star-filled night sky 🌌 • Delicious traditional meals 🍴 • Exciting Wadi Rum desert tour 🚙 • Warm and genuine hospitality 💛 ⸻ If you’re looking for an authentic yet comfortable way to experience the beauty of Wadi Rum, Hasan Zawaideh Camp is the perfect choice. A true desert dream come true! #WadiRumWonder #HasanZawaidehCamp #DesertDreams

L'hotel è bellissimo e grande, ma le piscine sono molto piccole e non piacevole, e la spiaggia del mare è molto piccola. Il personale è meraviglioso e utile

Questo hotel, in grande rinominazione, la stanza è obsoleti, non pulita per certo, sono entrato e sono stato super stanco dopo 12 ore di volo tutto il suddenly falling sleep right when I wake up to use the bathroom I find it’s full of urine and the doccia piena di sabbia, ho chiamato il servizio della stanza alle 3 di mattina e li ho chiesto di pulirla, specialmente non potevo usare il bagno, ho dovuto pulirla me stesso, perché mi ignoravano, Il colazione è stato grande ha molta scelta diversa, soprattutto io gli dò 4 su 10 non posso credere che abbia la franchising intercontinentale.

Роскошный отель! Свежий ремонт и обстановка! Запах отеля - восторг! Потрясающее качество постельного белья и есть выбор подушек. Классный пляж с белым песком, но вода освежающая. Потрясающие завтраки и ужины в ресторане. Тирамиссу лучше , чем на родине десерта:) была ситуация когда понадобился градусник, а на помощь подошел медик отеля, провел короткий осмотр. Благодарим за заботу!

An excellent hotel, located in a picturesque place, where the nature of the desert is still untouched. Friendly staff, excellent dinner. The room has hot water, air conditioning, very comfortable and beautiful

Si prega di notare che l'appartamento con una camera da letto si trova al piano inferiore e non ha vista. Questo non viene specificato durante la prenotazione su Trip.com. Inoltre, le foto dell'appartamento sono imprecise, in quanto mostrano un balcone con vista mare, che però non è presente. Metà dell'hotel è in fase di ristrutturazione. La piscina sul tetto non è accessibile.