Giordania: hotel con bar nella provincia di Governatorato di Aqaba

Staff was perfect .. everything was perfect in this hotel

My stay at this hotel was truly exceptional from start to finish. I genuinely felt like royalty throughout my entire visit. Every single staff member — from housekeeping to the restaurant team and the pool attendants — went above and beyond to ensure my comfort. I have never experienced such outstanding hospitality before. The hotel manager, Mr. Eyad, deserves special recognition for his professionalism and kindness. He personally assisted me with a late checkout, as my flight was scheduled later in the day, which made a huge difference. I would also like to commend Ken and Duncan from the restaurant staff, who were remarkably attentive, courteous, and warm. Each morning, they anticipated my preferences, bringing my latte and omelet without me even having to ask. The hotel’s location is superb, offering breathtaking views of both the sea and the pool. The cleanliness was impeccable, with housekeeping service provided twice a day, and the quality of the food was excellent. Every detail exceeded my expectations. This was, without doubt, one of the best experiences I have ever had. Jordanians are among the kindest people I have met, and I am already looking forward to returning in the near future.

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there. Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline. Now the reality. After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant. Service overall is weak and poorly trained, with one clear exception: a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team. Breakfast is chaotic and uncomfortable. Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency. The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible. Bottom line: Yes, Kempinski is the best option here. And yet we got food poisoning, weak service, and poor design decisions. If this is the best, the bar in Aqaba is extremely low.

L'hotel è bellissimo e grande, ma le piscine sono molto piccole e non piacevole, e la spiaggia del mare è molto piccola. Il personale è meraviglioso e utile

Questo hotel è in fase di ristrutturazione importante, la stanza è antiquata, non è sicuramente pulita, ho fatto il check-in ed ero super stanco dopo 12 ore di volo, all'improvviso mi sono addormentato subito quando mi sono svegliato per usare il bagno e ho scoperto che era pieno di urina e la doccia piena di sabbia marina, ho chiamato il servizio in camera alle 3 del mattino e ho chiesto loro di pulirlo, soprattutto non potevo usare il bagno, ho dovuto pulirlo io stesso, dato che mi hanno ignorato, la colazione era ottima e c'era molta scelta diversa, nel complesso gli ho dato 4 su 10, non posso credere che abbia il franchising Intercontinental.

Роскошный отель! Свежий ремонт и обстановка! Запах отеля - восторг! Потрясающее качество постельного белья и есть выбор подушек. Классный пляж с белым песком, но вода освежающая. Потрясающие завтраки и ужины в ресторане. Тирамиссу лучше , чем на родине десерта:) была ситуация когда понадобился градусник, а на помощь подошел медик отеля, провел короткий осмотр. Благодарим за заботу!

An excellent hotel, located in a picturesque place, where the nature of the desert is still untouched. Friendly staff, excellent dinner. The room has hot water, air conditioning, very comfortable and beautiful

Si prega di notare che l'appartamento con una camera da letto si trova al piano inferiore e non ha vista. Questo non viene specificato durante la prenotazione su Trip.com. Inoltre, le foto dell'appartamento sono imprecise, in quanto mostrano un balcone con vista mare, che però non è presente. Metà dell'hotel è in fase di ristrutturazione. La piscina sul tetto non è accessibile.

La posizione è bella, a 15 minuti dal centro della macchina Con una spiaggia privata pulita Il personale era grande Le camere sono pulite ogni giorno Non è la prima volta che ci vado. È un posto molto bello, lo consiglio molto