It was written that the price include everything but they charge me 18% extra be careful for this while in other hotels is written the same policy but no need to pay 18% because is included………..
When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man.
I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service.
Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest.
This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday.
I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept.
In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself.
I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.
Il soggiorno all'hotel è stato piacevole.
L'hotel è situato nel centro della città.
C'è una vista.Il colazione è abbondante.
Solo l'odore nel bagno nella stanza non era buono ..
A parte questo, tutto va bene.
AAleksander(MrUniverse)When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man.
I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service.
Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest.
This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday.
I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept.
In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself.
I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.
UUtente ospiteDa ricevimento, salita, alloggio, servizio in camera, cena, ecc.Sono tutti più di cinque stelle, il servizio massimo è di sei stelle, l'unico difetto è la superficie della stanza più fine.
UUtente ospiteIt’s a modern and very sleek beautiful hotel. The employees are nice and helpful. However, the spa and gym are out of the hotel. You need to cross a bridge over the Mamilla Mall to get there but entering back, you need to ring the intercoms. The spa is very good, they give 10% off to hotel guest and the prices are very good once you convert it to dollars. The breakfast is a big buffet and is included in the stay. Overall, I would give the hotel a 4.8 star rating. We had a beautiful view of the old city. The hotel is located in the center of Jerusalem so you can get to places easily.
UUtente ospiteL'hotel era pulito. Il doccia era scioccata d'acqua in tutto il pavimento del bagno - che ho pulito. Tutto era bene. Ma - era quasi impossibile trovare. Ho andato all'indirizzo - e non vedo nulla che sembrava un hotel. Se una donna dell'hotel non mi avesse visto in strada sembrare confusa, non l'avrei mai trovata.
AAhmed M AlabedBooked for my line manager, and overall, it seems to have been a good choice. The hotel has a solid reputation, and the feedback was positive. It offers a comfortable stay, professional service, and a calm atmosphere. While I didn’t stay personally, everything appeared to go smoothly and without complaints.
בבלהה דויטשIl soggiorno all'hotel è stato piacevole.
L'hotel è situato nel centro della città.
C'è una vista.Il colazione è abbondante.
Solo l'odore nel bagno nella stanza non era buono ..
A parte questo, tutto va bene.
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