Ville nella provincia di Toscana, Italia

Nel complesso, il nostro soggiorno a Villa il Palagio è stato piacevole. L'appartamento di 50 mq che abbiamo prenotato era spazioso e confortevole. Anche se non è stata fornita la pulizia giornaliera, non è stato un grosso inconveniente, considerando che è più comune negli hotel a 4 stelle. La colazione offriva una discreta scelta, con deliziose torte e opzioni salate come prosciutto e formaggio. La posizione, sebbene a 40 minuti di auto da Firenze, offriva viste pittoresche sulla campagna, con comodi punti ristoro a 5 minuti di auto. Vale la pena notare che i servizi sono stati chiusi durante il nostro soggiorno a fine aprile, ma prevediamo che la piscina aprirà a maggio. Uno straordinario è stato l'addetto alla reception di lingua inglese, che ha contribuito all'esperienza complessivamente positiva.

L'ambiente esterno è buono, la stanza ha un odore disinfettante, il letto di divano è inconveniente. La cosa più inaccettabile è che la vasca è troppo scarsa. Non ci sono acqua calda per dieci minuti senza lavato, e non ci sono acqua calda disponibile dopo!

주차장에서 체크인데스크까지 자갈길로 이루어져있어 짐을 나르는데 약간의 어려움이 있었습니다. 그러나 체크인시 직원이 직접 방까지 안내하여 소개해주고 다른 직원이 방까지 짐을 옮겨준 부분은 매우 좋았습니다. 저녁식사, 아침식사 모두 이용하는 하프보드였는데 음식 퀄리티도 좋았을 뿐 아니라 와인을 소개하고 설명해주는 등 직원들의 응대가 전반적으로 전문적이고 친절했습니다. 방문했던 날에 공교롭게도 비가 와서 리조트를 100% 즐기지 못한 점이 아쉬웠지만, 그 나름대로 아름답고 운치가 있었고, 다음에 기회가 된다면 또 방문하고 싶습니다.

E'grazie!!!!

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!

Mi piace l'ambiente tranquillo che offre la casa. Il colazione è eccellente, soprattutto la selezione di frutta.