Hotel a 3 stelle in Jutland centrale, Danimarca

Visited Horsens for the Thomas and Uber Cup and picked this hotel as there were not many choices in the city. The location of the hotel was fine and took less than 20 minutes of driving to reach Horsens city center. The room is nicely maintained and clean. The availability of a convenience store nextdoor is a plus as games ended very late at night and it's great to have some bites after that. However, despite that the hotel is under the Sheraton hotel chain, there were quite some areas that had fallen short of expectation. First, there were insufficient staff and you would have to wait and hope someone would turn up at the reception desk. Second, there was no amenity available, not even slippers, toothbrush and other basic things. Third, there was shortage of towels and I could only get one large towel after 10 hours of stay in the hotel, and I was never able to get a fresh one in my 4 days of stay. Bathroom mat was not available and thus the floor was always wet after shower. Lastly and most importantly, the staff failed to update my period of stay and my key card was disabled on my last day of stay. When I returned to the hotel after midnight, i could not get into my room and the reception was closed with no one there to help. I had to make a call using roaming to the helpline, and spent over 8 minutes of international calling and probably hundreds of dollars of call charge to get my key card functions again. That totally blew my trip as it should not happen in the first place. All in all, quite a dissatisfied stay.

Grande posizione, vicino ai ristoranti e al trasporto pubblico. Facile per arrivare al centro della città. Camera pulita e compatta. I membri del personale sono molto utili. Facile per check-in e check-out. Parcheggio gratuito.

It has an excellent location outside Herning, in the middle of Jutland and close to the highway. Most are self-service but are convenient for a business traveller and not restricted to certain business hours. The breakfast buffet offers cold dishes, bread, cereals, fruits, and drinks.

We especially appreciated the helpfulness of the hosts who responded immediately to all our messages and requests. The location is great and very close to the university (only 4 minutes away).

Come il popolo, la stanza non è grande, ma pulita e pulita.Il proprietario dell'hotel è entusiasta di servizio, una colazione per ogni persona, una quantità piuttosto grande, a dire il vero, non posso finire. È necessario prestare attenzione che se arriva la sera, devi chiamare la targa della porta (la vecchia signora e io sono riuscita a riposare presto, mi sono fatto passare un po'di tempo).L'hotel è ancora un po'di distanza dalla stazione ferroviaria.Volevo andare all'hotel e finalmente rinunciare, e sono felice di prendere un taxi.

A great place to stay for exploring Samsø. We arrived early, but the room was ready for us. The room was simple, but spacious, and we didn't miss anything. Same with the breakfast - small buffet with everything we needed. We will recommend this place to everybody.

The staff is really nice and I enjoyed the breakfast a lot. It's better to check in before 10pm, as there won't be anyone after 10pm, instead they will put the key outside the keybox in front of the entrance.

La ricezione è molto utile.Tutto bene.Solo una domanda: l'acqua calda del bagno non è abbastanza.

Gutes Konzept, schönes Design, leckeres Frühstück. Leider ist die Belüftung des Zimmers so unglaublich laut gewesen, das an Schlaf nicht zu denken war. Zu allem übel waren die vorgesehenen Kommunikationswege nicht zielführend um eine Lösung bzw Abhilfe zu schaffen. Sogar der Chatbot des Hotels hat das Problem erkannt (offenbar auf dieses - bekannte? -  Problem trainiert) und adressiert („bitte bei Rezeption melden“). Am Ende bleibt eine teure Übernachtung ohne Schlaf. Ich würde das Hotel nicht zum Schöafen empfehlen.

Reception is not always staffed. Can be complicated to enter with a code and write your own parking pass, Breakfast is very good, No ac in the room, which was otherwise comfortable