Failed to act in good faith. We attempted to book a 4 night stay in February 2026. When the webpage refreshed, we found that we being booked for one night on October 20 2025.
Immediately we contacted Trip.com to advise them of the error. Trip.com immediately contacted the hotel requested cancellation so that their client can rebook for the correct dates. The hotel manager refused to act in good faith and refused to allow the cancellation and rebooking. They claimed they were under no obligation to assist us as the room rate selected was nonrefundable. Do you think we will be booking a 4 night stay with this attitude toward their customers?
⭐️⭐️⭐️⭐️⭐️
Our first time in India, and what an amazing stay at The Chancery Hotel!
I stayed here with a group of 6 students, and from the moment we arrived, we were treated with top-class hospitality. The staff welcomed us with smiles, opened doors, helped with our luggage, and personally delivered everything right to our room doors — truly impressive service from start to finish.
The rooms are quiet, clean, and super comfortable. Great beds, modern bathrooms, and even a bathtub to relax after a long day — everything was just perfect.
Breakfast was another highlight! A wide selection of Indian food and Japanese options too — such a pleasant surprise and absolutely delicious.
There’s also a gym in the hotel, perfect for burning off all the good food 😂💪.
Location-wise, it doesn’t get better than this. MG Road is within walking distance, with plenty of restaurants, shops, and malls nearby. Eating, shopping, and moving around were all super convenient.
Overall, The Chancery Hotel is trustworthy, great value for money, and highly recommended.
A huge shout-out to all the staff — from the entrance, front desk, restaurant, to housekeeping — every single one of you was friendly, professional, and always smiling 👍👏.
Management, you truly have a wonderful team… they deserve a raise! 😄
Thank you for making our first experience in India such a memorable one 🇮🇳❤️
It was difficult to understand what staff were saying. They always seemed impatient even when they were trying to help. It seemed like our room was not what we booked but we did not raise it with staff as it was difficult to communicate in English. Overall poor service and there are better options
Amazing hotel in a central location (connected to metro Green line) with friendly staffs. Breakfast was fantastic with lot of variety and options to choose from. Staffs made a special arrangement with a cake since we celebrated our Wedding Anniversary during our stay. Only downside is the hotel seems to be understaffed which becomes visible during the peak hours especially during Check-in and Check-out times.
L'hotel è pulito e ben curato, rendendolo un luogo confortevole per soggiornare. Il personale è gentile, utile e attento alle esigenze degli ospiti. Il cibo è buono, aggiungendo all'esperienza di tutto piacevole.
Great location, amazing staff.
The size of the rooms are extremely large .
Breakfast is amazing as well.
Areas to improve : there is an ironing board, however none of the electrical plug points in the room support the plug of the iron box
Hotel is well maintained to keep the Mysore Palace look… staff is friendly and attend to visitor needs on priority…. Taste of food is good… play of traditional music gives touch of culture… perfect premium place for stay for Indian families and foreign visitors
Ottimo
65 recensione
9,2/10
Prezzo da
58 €
per night
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9.1/10
Ottimo
UUtente ospiteUno dei migliori hotel per il viaggio d'affari, anche se ho dimenticato il mio orologio in camera d'hotel che non ho recuperato.
UUtente ospiteAbbiamo avuto un bel soggiorno in questo resort. Il meglio è avere una macchina per arrivare qui. L'hotel era molto bello e molto verde. Il colazione era fantastica con molta cucina locale da provare. Il servizio era impeccabile e di alto livello. La stanza era grande e sufficiente per tre di noi, tra cui il nostro bambino adolescente. Tutti erano gentili e carini. Il specialista della natura Harish ci ha dato un bel discorso sulle persone di Kodava (popolazioni locali) e sugli elefanti. Il suo uomo era molto consapevole e lo facevamo in un incendio che era bello. La piscina dovrebbe essere più calda durante il tempo più freddo di sera, soprattutto se è disponibile il controllo della temperatura. Il controllo del personale era bello, ma hanno cercato di vendere una stanza migliorata quando non ne avevamo bisogno. Abbiamo soggiornato innumerevoli proprietà di Mariott in tutto il mondo e questa è la prima volta che qualcuno ha cercato di vendere una stanza migliorata che mi è sembrata sbagliata considerando che ci si adattava confortevolmente nella nostra stanza prenota. Se vuoi aggiornare, dovresti fornire come complimentare altrimenti non cercare di vedere qualcosa su falso pretesto, come hanno detto che non siamo confortevoli nella nostra prenotazione esistente. Anche le foglie di letto devono essere pulite meglio, perché ci sono molte tinture. La pulizia deve essere migliorata. A parte questo, il soggiorno è stato meraviglioso e abbiamo avuto un bel tempo. Grazie a tutti i dipendenti da controllare i conducenti di bug, i conducenti di valle, il personale di colazione. Il ristorante ha anche un trattamento e un design di benvenuto in camera nostra, e così il personale del ristorante per offrire un biscotto di addio.
AAbhi chatterjiWas there for one night but no complains at all apart from the room given to me was next to service lift which kept going up and down the whole night. Rest was all cool. The bed was nice.
UUtente anonimoI like for having free access in the gym.The Massage Spa has a nice and kind staffs,they smile and entertain guests unlike in the hotel!!The masseuse named Shashikala is such a kind lady and good whats she’s doing,I gave her a 10/10 ❤️
KKhooBuLeong⭐️⭐️⭐️⭐️⭐️
Our first time in India, and what an amazing stay at The Chancery Hotel!
I stayed here with a group of 6 students, and from the moment we arrived, we were treated with top-class hospitality. The staff welcomed us with smiles, opened doors, helped with our luggage, and personally delivered everything right to our room doors — truly impressive service from start to finish.
The rooms are quiet, clean, and super comfortable. Great beds, modern bathrooms, and even a bathtub to relax after a long day — everything was just perfect.
Breakfast was another highlight! A wide selection of Indian food and Japanese options too — such a pleasant surprise and absolutely delicious.
There’s also a gym in the hotel, perfect for burning off all the good food 😂💪.
Location-wise, it doesn’t get better than this. MG Road is within walking distance, with plenty of restaurants, shops, and malls nearby. Eating, shopping, and moving around were all super convenient.
Overall, The Chancery Hotel is trustworthy, great value for money, and highly recommended.
A huge shout-out to all the staff — from the entrance, front desk, restaurant, to housekeeping — every single one of you was friendly, professional, and always smiling 👍👏.
Management, you truly have a wonderful team… they deserve a raise! 😄
Thank you for making our first experience in India such a memorable one 🇮🇳❤️
MMarti_13ITC Windsor offers a refined and comfortable stay, with excellent service and a touch of colonial charm. The hotel is conveniently located between the airport and the city center, making airport access easy, though reaching central Bengaluru takes a bit longer.
The service and cleanliness standards are impressive, and the heritage-style architecture adds a unique character to the hotel. However, the bedrooms are not very spacious and lack natural light, which might be a downside for some guests.
The breakfast area is bright and inviting, offering a diverse selection of continental, Indian, and Asian options, all of good quality. On the other hand, the gym is quite small, and using it can be a bit uncomfortable due to limited space when shared with other guests.
I also had the chance to try The Royal Afghan, one of the hotel's restaurants, and it was a fantastic experience. The food was rich and flavorful—authentic North Indian cuisine with high-quality ingredients. While the dishes were on the heavier side, the taste and quality made it absolutely worth it.
Overall, ITC Windsor stands out for its hospitality, comfort, and convenient airport access, complemented by a delightful dining experience at The Royal Afghan.
GGee2026Facility was pretty old
Pretty Expensive compared to the price
Breakfast was excellent with so many curry and healthy dinning
All the staff were so friendly and nice with great smile
True hospitality
Thanks so much
UUtente ospiteQuesta è la mia seconda volta che sono al Conrad. Il personale è così amichevole e accogliente. Il personale della ricezione, soprattutto Akshay e Namit, erano così amichevole e utile. Il personale della sala aveva sempre sorriso (per citare alcuni Tao e Pratike e alcuni che ho dimenticato) e il mio amichevole portavoce Lokraj era sempre utile. Un ottimo posto per soggiornare e sarà sempre il mio hotel per soggiornare a Bangalore. Grazie per il confortevole soggiorno per tutta la settimana.
Karnataka: quali promozioni sugli hotel con spa sono disponibili?
Trip.com offre agli utenti vari sconti e promozioni durante tutto il corso dell'anno. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.