Turchia: hotel con piscina nella provincia di Provincia di Adalia

The room was a good size and the beds were comfortable. Housekeeping was reliable, with fresh towels and bottled water provided every day. Breakfast offered a good variety of food, and items were replenished quickly by attentive staff. Unfortunately, there were numerous flies around the dining area and on the uncovered food, which significantly detracted from the experience. Room service was generally acceptable, although the quality did not reflect the prices charged. It felt expensive for what was provided and fell short of what I would expect from a four-star hotel. The complimentary shuttle bus to the beach was a welcome benefit. Unfortunately, my positive impression of the hotel changed dramatically midway through our stay. Shortly after room service had delivered our meal, I received a phone call asking me to come to reception. I was informed that because my room service bill was approaching £100, I needed to settle it immediately as I was considered a “high-risk” guest. I found this surprising and inappropriate, particularly as I had already paid for my accommodation in full before arriving. When I attempted to pay by card, I was told twice that my payment had failed. I was then asked to use another card, which I did. When I returned to my room to eat my now cold meal, I checked my banking app to understand why my first card had supposedly failed. To my surprise, I discovered that all three payment attempts had actually been processed, meaning I had been charged three times. I immediately returned to reception and showed staff the transactions on my banking app. Despite the evidence, I was initially told the payments had not gone through, that I was mistaken, and that everything would automatically correct itself once they balanced the accounts at the end of the day. The refund did not happen. The following day I returned to reception with the same evidence. Staff apologised and acknowledged that I had indeed been charged multiple times, assuring me that a refund would be processed. However, I was repeatedly told that the matter would be dealt with by the accounts department and that it could take up to 21 days for my money to be returned. As I was checking out today, four days after the duplicate charges were made, I had still not received the promised refund or the written confirmation that I had repeatedly requested. In an effort to resolve the matter privately before leaving, I also sent a polite WhatsApp message to the hotel outlining my concerns and requesting assistance. That message received no response. Most concerning of all, during the checkout process the same member of reception staff attempted to charge me again for the very same room service bill that had already been paid and had resulted in the duplicate charges. Had I not been paying close attention, I could easily have been charged yet again. If I had been travelling on a tighter budget, having hundreds of pounds tied up because of the hotel’s mistake could have had a serious impact on the remainder of my trip. What disappointed me most was not that an error occurred—mistakes happen in every business—but the lack of urgency, accountability and communication in resolving it. Overall, there were aspects of the hotel that we genuinely enjoyed. The reception team were friendly, housekeeping was reliable, and breakfast staff worked hard. Unfortunately, the handling of this financial issue completely overshadowed those positives. I have retained screenshots of the duplicate transactions, my banking records and my communications with the hotel. This review is an accurate account of my experience. If my refund is received promptly after my departure, I will happily update this review to reflect that. However, based on my experience, I cannot recommend this hotel until it improves both its payment procedures and its handling of customer complaints.

Il cibo era buono per i soldi. Dimmi che e' buono e che e' vicino alla spiaggia. La ricezione è stata utile

Grande hotel, molto pulito e aveva tutto quello che doveva. Amore il design e l'interno delle camere, così buono per avere più specchi! Il balcone della vista sul mare con il letto esterno era sorprendente. Struttura di vista e una buona posizione. Non sei sicuro di dove fosse la spiaggia privata?

Sono ormai 3 anni che vado in vacanza lì. L'hotel mi piace molto: - personale amichevole - zona pulita - Ottima scelta di piatti nel ristorante - Feste musicali decenti È meglio prendere stanze con vista sulle montagne 😵💫

Vivevano in un hotel dal 24 al 27 ottobre, vivevano in una camera standard. La stanza è piccola ma abbiamo avuto abbastanza, la pulizia è stata fatta ogni giorno, colazione, buon colazione ”Tavola svedese”, tutto standard ma fresco e delizioso. Abbiamo avuto finestre per la strada e la notte rumore, La società e il suono delle macchine sono molto sentiti, ma qui penso che le rivendicazioni non sono all'hotel.

Siisti pieni hotelli, toki jo kulunut ja kaipaisi jonkunlaista remonttia. Ystävälliset omistajat. Aamiainen ihan hyvä, tarjottiin annoksina pöytään, perinteinen turkkilainen. Sijainti erittäin hyvä. Huoneeseen ei kuulunut ääniä iltaisin. Koska oli vielä matala sesonki ja monta huonetta ei ollut käytössä, niin äänten kuuluvuus toisista huoneista, ei juuri häirinnyt. Voisimme tulla uudestaan, hinta hyvin kohtuullinen.

Konaklayabilceğiniz güzel otellerden bir tanesi. Oda temizliği ve resepsiyon iyiydi. Konum olarak mükemmel. Yeniden tercih edeceğiz.

Nice hotel, location a bit away from Alanya was clean and friendly staff, actually the staff were excellent, beach was rocky slippery but still ok, travellers make sure to take light swimming shoes with you, swimming pool was good too.

La mia moglie e io siamo andati al Concorde De Luxe Resort dopo una terribile esperienza in un altro hotel, e ha completamente salvato la luna di miele! Questo è un vero 5-star resort in ogni modo. Grazie mille a Mehmet alla reception e alla sorprendente squadra di relazioni ospiti per il loro incredibilmente caldo benvenuto e servizio senza guai. Le camere sono senza spot con eccellente protezione sonora, e le strutture (spa, piscina, e spiaggia privata) sono bellamente mantenute. Il cibo è assolutamente incredibile fresco, di alta qualità, e servono bevande premium di marchio. Ogni membro del personale va oltre e sopra per farvi sentire speciale. Se vuoi una vacanza senza stress, lussuosa con il personale che si prende cura di veramente, non esitate a prenotare questo hotel. Abbiamo già pianificato di tornare!

Удобное расположение отеля: рядом Migros 5М, от него отходит автобус Havas в аэропорт, до моря близко, можно погулять по набережной и в парке. Сам отель выглядит неухоженным, не было горячей воды совсем, завтрак очень скромный, полотенца выглядят старыми. Останавливалась на сутки.