Nuova Zelanda: hotel con piscina nella provincia di Auckland (regione)

La stanza è molto vecchia, le finestre sono state pulite anche scarsamente. Tuttavia il resto dell'hotel è bello e aggiornato, tra cui la zona di spa e piscina. In generale è stato un soggiorno decente, ma io andrei solo per il bagno e non restare ancora lì.

La migliore esperienza dell'hotel. Tutto è bello, pulito, ben attrezzato. Il personale mi ha anche dato consigli su come arrivare all'aeroporto. È possibile avere una navetta gratuita al centro della città vicino al porto. È davvero divertito da mangiare e da bere nel salone del club. Anche la colazione era bella, con una grande varietà.

A family of four for two nights. We booked two rooms - the hotel didn’t arrange our rooms next to each other, but quite far apart ☹️ Room setting is so comfy - spacious room and bed 🙂 one of the room is city view and the other is harbour view. Breakfast is recommended - coffee is good; family loves the beef noodles.

The hotel is in good location, the room was spacious and comfortable. But the room door was so thin that we could hear someone outside talking on the corridors. One day we came back at 9pm exhaustedly from many adventure activities all day, and found out that our room hadn’t been made up, the towels hadn’t been changed and also the bedding, although we had put the “please make up my room” sign on. So disappointed

Functional and souless, but a good location for Queenstown with plenty of car parking. The customer service was poor by the usually warm standard of NZ. The receptionist commented on how ”tired you look” Grrrr..who likes to be told that?! And the breakfast venue was so dire and overpriced ($25 each!) we went instead to a nearby woolworths complex with excellemt cafes instead.

Great Stay! Security was very helpful, even went to meet us at the parking lot to help carry our bags to the lobby. Parking garage entrance is quite squeezy so be mindful if you have a larger car. Got a high level room with nice views, but sadly some of it is blocked by the building under construction beside. Nonetheless, enjoyed our stay very much.

We arrived at around 10:30am and requested an early check in, as we had a 5:00am flight the following morning. We fully understood that the standard 1500pm check in time applied and that any early check-in was subject to room availability. We therefore appreciated the hotel accommodating us with a room at 1230pm. Unfortunately, the room was not ready to the standard we expected. We found an empty bottle on the floor, and the glass door/window could not be locked properly. Although, we requested a room change, we were informed that none were available at the time and maintenance advised that the lock would require drilling and screwing to repair. What disappointed us most was not the need for the repair itself, but how the situation was handled. The communication from the maintenance staff came across as abrupt when we were asked whether we wanted the repair carried out or not. We also felt greater consideration could have been given to guests, as drilling may not be suitable for those with allergies, asthma or sensitivities to dust or noise. Holiday inn has always been a brand I associate with consistent international standards, particularly from my experiences in South-East Asia. While we appreciated the hotel's flexibility in offering an early check-in, we do not believe this should come at the expense of basic expectations such as cleanliness, security, and a room that is ready for occupancy. Hopefully, this was an isolated incident rather than a reflection of the hotel's usual standards. Many guests arrive after long journeys simply looking forward to a clean, secure and comfortable place to rest. A little more thoughtfulness in both room readiness and communication would make a meaningful difference to the overall guest experience.

La stanza era molto vecchia, aveva una fuga nel tetto della camera da bagno che era evidentemente esistente da anni, perché aveva un grande patch sopra di essa che cadeva. Il pavimento era estremamente slipperoso e c'erano alcuni capelli neri in tutto il pavimento del bagno. Il servizio era amichevole, ma si è preso un po'di carico dall'aeroporto.

Service was excellent! The free shuttle to and from the airport is so convenient, and it's very helpful for us travellers. The accommodation itself was okay, quite old but necessities are there. Would definitely stay again!

We just had an unexpectedly delightful experience at the Waiheke Island Motel, so much so that we added another night because we simply couldn't get enough of the place! Our stay began with a minor hitch: arriving late in the evening to find our pre-booked studio room was locked. However, the way the night manager and the team handled this was truly remarkable. They quickly resolved the issue by giving us a significant, stress-free upgrade to a spacious whole house with four bedrooms instead of our original studio. This immediate, generous response demonstrated exceptional hospitality and turned a potential frustration into the highlight of our trip. The motel's location is ideal; it offers a wonderfully quiet and peaceful atmosphere, yet it's in very close proximity to both the shops and the beach. We appreciated the on-site pool and the spa options, and the minute's walk down to the community Saturday market was a fantastic bonus. Our only piece of constructive feedback relates to the spa itself—unfortunately, the cleanliness was not up to standard, which was a slight disappointment. Despite the minor issue with the spa, the exceptional service, comfortable accommodation, and prime location mean we had a fantastic trip. Crucially, the price was quite reasonably priced compared to other places on Waiheke, offering excellent value for money. We will definitely return to Waiheke Island Motel!