We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
The room is outdated style of Japanese room
design. When we reach the Echigo Yuzawa station there are no more JR train at 21.45 at nite, we have to take a taxi to the hotel. The transportation is a big issue as the hotel shuttle last bus is at 4.30pm. Good point is children can play snow just doorstep outside hotel. Stayed there for two nites which is enough to explore. Not much tourist was found there. Mostly is local. Prefer to stay at modern type of hotel with the same price. During winter it get dark around 4.30pm, so only can go to the Onsen at nite.
Posso passare a mio agio!A causa della comodità di 々, ho lasciato il proprietario di mattina.
Posso solo dire un po', ma e'molto gentile. Quando torno qui la prossima volta, penso che rimarro'^^
Questo è un hotel vacanze, connesso direttamente alla collina, comodo per sci e viaggio di sci, spaziosa stanza dello stile occidentale 々, calda e naturale è molto attraente.La calda e la buffetatura sono molto soddisfacenti, il personale amichevole e confortevole. Anche se è un vecchio edificio, è pulito e pulito, l'atmosfera permette alle famiglie e ai principianti di godere, un hotel che voglio visitare di nuovo.
L'ho usato in un piccolo viaggio di due notti e tre giorni.
Tutti i dipendenti sono molto amichevoli. Ho prenotato una piccola stanza doppia, ma posso passare un po'di tempo facile.
La colazione è auto-assistente, fornendo riso bianco, curry e riso di toast ogni giorno.
Ci sono pane e granola, quindi penso che anche le persone che non mangiano la mattina possano usarlo facilmente.
Personalmente, sono felice che ci sia latte nelle bevande.
Super super bella, vale molto la pena 👍 Il servizio è anche super buon ~ Se hai la possibilità di tornare a vivere, la cena e la colazione sono anche grandi, e un hotel caldo e rilassato
La posizione può essere lontana dalla stazione Sakihana, ma forniscono una navetta gratuita se lo avete informato in anticipo. Il servizio era fantastico. Il bellissimo manager della signora era caldo e super amichevole. Il resto del personale era anche efficiente. Il loro inglese è limitato ma abbiamo finito con GoogleTranslate. . Il cibo era molto delizioso con molti corsi e piatti laterali. L'accento per noi è il bagno caldo primavera. Il luogo era molto pulito e pulito. Ci siamo davvero goduto il nostro tempo lì. Sì, abbiamo fortemente raccomandato ai nostri amici di visitare il luogo in futuro.
La stanza è pulita e confortevole, tutte le strutture sono complete, molti posti sono molto convenienti, il giorno o l'alloggio possono essere sciati in modo piacevole, e anche caldo può essere bagnato, comodo ah
Molto buono
3 recensione
8,2/10
Prezzo da
116 €
per night
Controlla la disponibilità
Vedi tutti gli hotel con piscina a Prefettura di Niigata
Leggi le recensioni degli ospiti sugli hotel di Prefettura di Niigata
Vedi tutto
8.5/10
Molto buono
UUtente ospiteThe hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
EEduTWe had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
UUtente ospiteThe room is outdated style of Japanese room
design. When we reach the Echigo Yuzawa station there are no more JR train at 21.45 at nite, we have to take a taxi to the hotel. The transportation is a big issue as the hotel shuttle last bus is at 4.30pm. Good point is children can play snow just doorstep outside hotel. Stayed there for two nites which is enough to explore. Not much tourist was found there. Mostly is local. Prefer to stay at modern type of hotel with the same price. During winter it get dark around 4.30pm, so only can go to the Onsen at nite.
UUtente anonimoLa posizione può essere lontana dalla stazione Sakihana, ma forniscono una navetta gratuita se lo avete informato in anticipo. Il servizio era fantastico. Il bellissimo manager della signora era caldo e super amichevole. Il resto del personale era anche efficiente. Il loro inglese è limitato ma abbiamo finito con GoogleTranslate. . Il cibo era molto delizioso con molti corsi e piatti laterali. L'accento per noi è il bagno caldo primavera. Il luogo era molto pulito e pulito. Ci siamo davvero goduto il nostro tempo lì. Sì, abbiamo fortemente raccomandato ai nostri amici di visitare il luogo in futuro.
UUtente ospiteSuper super bella, vale molto la pena 👍 Il servizio è anche super buon ~ Se hai la possibilità di tornare a vivere, la cena e la colazione sono anche grandi, e un hotel caldo e rilassato
UUtente ospiteLa stanza è pulita e confortevole, tutte le strutture sono complete, molti posti sono molto convenienti, il giorno o l'alloggio possono essere sciati in modo piacevole, e anche caldo può essere bagnato, comodo ah
ずず。L'ho usato in un piccolo viaggio di due notti e tre giorni.
Tutti i dipendenti sono molto amichevoli. Ho prenotato una piccola stanza doppia, ma posso passare un po'di tempo facile.
La colazione è auto-assistente, fornendo riso bianco, curry e riso di toast ogni giorno.
Ci sono pane e granola, quindi penso che anche le persone che non mangiano la mattina possano usarlo facilmente.
Personalmente, sono felice che ci sia latte nelle bevande.
Per prenotare un hotel su Trip.com, non devi fare altro che inserire nella pagina la tua destinazione, le date del soggiorno e il numero di ospiti. Dopodiché, dai un'occhiata agli hotel disponibili e seleziona quello che desideri prenotare. Segui le istruzioni, inserisci i dati di pagamento e completa la prenotazione.
Come posso usufruire delle offerte di Trip.com?
Ci sono tanti modi per trovare hotel a prezzi convenienti su Trip.com. Puoi affinare la tua ricerca filtrando gli hotel in base alla fascia di prezzo che preferisci, oppure ordinare i risultati per prezzo per visualizzare prima le opzioni meno costose.
Dove trovo le offerte sugli hotel su Trip.com?
Trip.com offre una vasta scelta di offerte e promozioni sugli hotel tutto l'anno. Le offerte speciali sono disponibili su questa pagina. Inoltre, se fai parte del nostro programma fedeltà, puoi accedere al tuo account e scoprire le tariffe scontate esclusive riportate sulle pagine degli hotel.
Come faccio a trovare le tariffe più basse per gli hotel?
A volte prenotare gli hotel a metà settimana risulta più economico, ma dipende comunque dalla stagione.
Quanti hotel ci sono su Trip.com?
Offriamo più di 1,5 milioni di hotel in oltre 230 paesi o aree geografiche. Non hai ancora deciso quale prenotare? Dai un'occhiata al nostro sito e lasciati ispirare!
Posso modificare o cancellare la mia prenotazione alberghiera su Trip.com?
Dipende dal regolamento dell'hotel e dalla data di cancellazione. Consulta la sezione del regolamento relativa all'hotel. Per cancellare o modifcare una prenotazione, accedi al tuo account su Trip.com, vai su "Le mie prenotazioni" e segui le istruzioni.
Come faccio a contattare il servizio clienti di Trip.com?
Il servizio clienti di Trip.com è disponibile 24 ore su 24, 7 giorni su 7. Per contattarlo, vai al Centro Assistenza sulla nostra piattaforma e invia una richiesta. Puoi anche contattarlo tramite telefono o chat, a seconda della tua ubicazione.