Regno Unito: hotel con piscina nella provincia di West Yorkshire

Stayed for my business Travel. Hotel are strategically located and easy access to Train and restaurant. In term of room really good for business travel. Solid table and chairs for comfortable working environment in the room. In term of room service really bad. No response on phone call. They purposely cancelled out the call especially for enquiry with front desk and for room services. Really disappointed.

Infrastrutture: ok Salute: ok Ambiente: ok Servizio: ok

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Poor customer service. There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us . Room only ok, lots of dust in the bathroom ventilation vent

Il bagno è stato molto confortevole, il personale è molto amichevole e il cibo è stato molto eccellente. La posizione era anche buona, a pochi minuti dall'M1.

Excellent location just off the motorway. Spa / pool / gym are great to break up the day. Staff are great, very friendly and helpful. Rooms lovely. Bar & grill could do with a change of menu. Food choice and standard are both poor. The price also being expensive for what it is. No one asks if everything was ok with any meals. Frequently cold meals / parts of meals. Breakfast buffet was not the best and the hot selection was poor in taste & quality. Not worth £10. I would stay again but order food in or bring food with me.

Disappointing! Stayed at this hotel in the past and felt the standards had dropped. Our room had been set up as a twin . We didn’t complain but someone arrived to change it to a double when we were just enjoying a coffee and relaxing. The fire alarm went off several times which was unpleasant . We appreciate it needs to be loud but there was obviously a problem with it! The view from the window was just a view over a concrete roof. The staff seemed very disinterested when we waited to be seated at breakfast!The coffee machine was broken ( jugs of hot coffee were available) After breakfast we had intended to relax before leaving but room 118 didn’t allow for this It was directly over a keep fit class with tunes like “ Come on Eileen “ blaring out whilst the instructor sang along!!

Il personale era carino, utile e il servizio era grande. Tuttavia, ci siamo stati consegnato tardi mentre erano in ritardo per la pulizia. Non sarebbe di solito un problema, ma abbiamo solo bisogno di entrare, lasciare le valigie e andare. Il personale ha cercato di preparare la stanza, che era grande, e la stanza era buona, un po' stanca, aveva bisogno di un po' di aggiornamento/riparazione, perché mancava un portatoio e il tappeto era sbattuto dalla finestra, ma altrimenti era bello. Alcuni dei corridoi erano un po'odoranti per qualche ragione, ci sono plug-in per cercare di coprire questo, ma non sembravano fare molto. Non aveva cibo, quindi non posso commentare

Abbiamo avuto un meraviglioso, troppo breve soggiorno 😊 un bellissimo hotel e camera presentata, una vista magnifica e assolutamente la più bella squadra professionale, che erano professionali, efficienti, gentili e cortesi

This is the second time we’ve stayed in this hotel at Xmas. This year I had an issue with a another travel partner that failed to communicate booking details with me and then claimed my booking was not on their system despite it showing up on the hotel’s system. Ruby & Suzanne at reception were phenomenal. Their kindness, persistence and excellent customer service were second to none. I am so grateful to them. In addition the grounds of this hotel are stunning, it’s a great location, very clean, comfortable and brilliantly priced. If you’re visiting Bradford or Leeds I would highly recommend this hotel.