The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
We checked in slightly early, reception staff were very kind, friendly and knowledgeable.
We had Lodge 248, the location was perfect , right beside the water and close enough to the Watersport centre .
The lodge was immaculate , the beds were huge and comfortable , the showers were super powerful, the terrace was good to sit outside and watch all the action on the Lake.
We only stayed for one night as we were travelling home , however we will definitely return again for a few nights to relax and chill out.
We were a family of 5, non complaints at all.
Was happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
Great hotel that is very conveniently located to the M6. Room was good, slightly dated but clean and comfortable. Breakfast was good - very big spread and variety. Access to health club was a plus. Staff friendly and attentive.
Stayed he a couple of years ago and loved it then!
Really great location. Close to train station , bus stops, lots of supermarkets and across from a park!
Perfect for families, pool on site to book. We had it to ourselves a couple of times.
Love this place
Abbiamo prenotato due camere. Uno era con genitori anziani! La stanza data era una passeggiata equa e era molto lontana dalla zona di accoglienza senza alcuna assistenza solo verbale. Sarebbe stato bello avere avuto qualche assistenza dal personale.
Quando siamo arrivati in camera, il buco di gomma era bloccato, così ho chiesto la ricezione per farla riparare, non è successo! Interrogato il personale di ricezione e ha mentito e ha detto che aveva riparato la manutenzione quando nessuno è venuto a guardarla! This is not the service we expected from ‘Mercure’ standard.
Leggendoci sopra il bagno per spruzzare i denti e ogni volta che abbiamo dovuto lavarci le mani dopo aver usato il bagno, abbiamo dovuto usare il bagno.
Non sono sicuro di leggere da nessuna parte, ma per usare le strutture di nuoto gli adulti devono pagare 10 sterline.
Abbiamo avuto una bella 4 notti a Thurnham Hall.
La persona che ci ha visitati domenica è stata molto piacevole e benvenuta.
Abbiamo camminato sul terreno e erano bellissimi e molto ben guardati.La piscina e il bagno erano eccellenti.
Grazie per averci offerto un hotel così bello per stare a casa e passare del tempo a visitare i nostri parenti Lancashire.
I chose the hotel given it was next to the University that I wanted to visit. The hotel was clean, spacious and friendly staff. A special mention to Carolyn who was particularly helpful and gave me useful information about the town which I last visited 26 years ago!
Hotel è decente, le camere sono molto comode e pulite
Molti extra, tuttavia - parcheggio 7 sterline al giorno - piscina 2 sterline all'ora che deve essere prenotato.
Il personale della reception dell'hotel non è molto benvenuto ma piuttosto robotico con l'iscrizione.
Tutto in tutto - hotel decente con una bella piscina
77 recensione
6,9/10
Prezzo da
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6,9/10
FFlying visiterHotel è decente, le camere sono molto comode e pulite
Molti extra, tuttavia - parcheggio 7 sterline al giorno - piscina 2 sterline all'ora che deve essere prenotato.
Il personale della reception dell'hotel non è molto benvenuto ma piuttosto robotico con l'iscrizione.
Tutto in tutto - hotel decente con una bella piscina
UUtente ospiteWas happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
PP40ULWThe hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
UUtente ospiteJust off the M6 but nice and quiet with an adequate restaurant. Staff were very friendly but not enough of them so were run off their feet
UUtente ospiteAbbiamo prenotato due camere. Uno era con genitori anziani! La stanza data era una passeggiata equa e era molto lontana dalla zona di accoglienza senza alcuna assistenza solo verbale. Sarebbe stato bello avere avuto qualche assistenza dal personale.
Quando siamo arrivati in camera, il buco di gomma era bloccato, così ho chiesto la ricezione per farla riparare, non è successo! Interrogato il personale di ricezione e ha mentito e ha detto che aveva riparato la manutenzione quando nessuno è venuto a guardarla! This is not the service we expected from ‘Mercure’ standard.
Leggendoci sopra il bagno per spruzzare i denti e ogni volta che abbiamo dovuto lavarci le mani dopo aver usato il bagno, abbiamo dovuto usare il bagno.
Non sono sicuro di leggere da nessuna parte, ma per usare le strutture di nuoto gli adulti devono pagare 10 sterline.
CCatherine GilliesWe checked in slightly early, reception staff were very kind, friendly and knowledgeable.
We had Lodge 248, the location was perfect , right beside the water and close enough to the Watersport centre .
The lodge was immaculate , the beds were huge and comfortable , the showers were super powerful, the terrace was good to sit outside and watch all the action on the Lake.
We only stayed for one night as we were travelling home , however we will definitely return again for a few nights to relax and chill out.
We were a family of 5, non complaints at all.
UUtente ospiteAbbiamo avuto una bella 4 notti a Thurnham Hall.
La persona che ci ha visitati domenica è stata molto piacevole e benvenuta.
Abbiamo camminato sul terreno e erano bellissimi e molto ben guardati.La piscina e il bagno erano eccellenti.
Grazie per averci offerto un hotel così bello per stare a casa e passare del tempo a visitare i nostri parenti Lancashire.
UUtente ospiteHotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)
PPaul JohnGreat hotel that is very conveniently located to the M6. Room was good, slightly dated but clean and comfortable. Breakfast was good - very big spread and variety. Access to health club was a plus. Staff friendly and attentive.
AAndrew Samuel MarshallI chose the hotel given it was next to the University that I wanted to visit. The hotel was clean, spacious and friendly staff. A special mention to Carolyn who was particularly helpful and gave me useful information about the town which I last visited 26 years ago!
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