Giordania: hotel con internet nella provincia di Governatorato di Aqaba

Staff was perfect .. everything was perfect in this hotel

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Per una notte. Buon hotel spiaggia. I turisti sono pochi, probabilmente a causa della vicinanza di Israele. Il vostro alcool non può essere trasportato, hanno in hotel. Per confronto - una bottiglia di vino spugnante nel negozio costo 12-15 dinar, in hotel - 60! Bevi sotto la finestra dell'hotel).Puoi accettare, ma solo se hanno qualcosa. Sì, va bene. Colazione è una buona scelta. Dinner è andato fuori dall'area dell'hotel.

Il campo è situato al di fuori del deserto ufficiale Wadi Rum, ma facile da raggiungere dalla strada principale. Tent: pulito e spazioso, avevo tutto quello che avevo bisogno. La doccia calda era sorprendente. Era pulita, così pulita quanto le cose possono essere nel deserto. Ho solo una mosquita nella tenda, ma potrei essere più in altri mesi - essere preparati. Cina: assolutamente fantastica. Molti piatti grandi, musica vivente, deserto separato. Mi è davvero piaciuto l'atmosfera. Colazione: non tanto sorprendente quanto cena, ma ancora assolutamente sufficiente. Tour: Il primo giorno aveva un tour con un'altra compagnia - era tutto a posto, ma principalmente coperto i principali punti - molti altri laggiù. Il secondo giorno, il hotel ha prenotato direttamente una visita - il prezzo era giusto e i punti erano molto meglio del giorno prima all'interno di Wadi Rum. Più spettacolare e quasi nessuno. Assolutamente sorprendente. Servizio: organizzato il trasporto al centro visitatore per prendere il mio autobus a Amman e fare un accordo equo con la tour. In realtà, non c'è bisogno di entrare nel villaggio di Wadi Rum, si possono ottenere migliori punti direttamente dal campo. Le foto sono tutte dalla seconda tour organizzata dal campo.

È un hotel di alta qualità, situato nella zona centrale di Aqaba, con numerosi negozi intorno. Il personale è molto utile per fornire informazioni turistiche e di trasporto e mostrare rispetto quando ricevere diverse feedback dagli ospiti.

Tutto bene, ma il problema non è quello di fornire requisiti, per esempio, ho contattato il ricevitore di mattina e ho chiesto di pulire le stanze e di sostituire le scarpe. La sera ho chiesto le scarpe e il dipendente ha risposto, e la mia richiesta non è stata fornita.

Il nostro soggiorno nel campo Shaheen è stato un'esperienza incredibile, anche se siamo stati trasferiti al campo Hasan Zawaideh a causa della bassa stagione. Poiché i campi sono vicini a vicenda, e probabilmente hanno gli stessi proprietari, la transizione è stata senza fine e siamo stati molto benvenuti all'arrivo. Dal momento in cui siamo arrivati, l'ospitalità era eccezionale, e il personale si è assicurato che ci sentissimo a casa, offrendo delizioso tè, danza tradizionale e musica vivente, creando una veramente immersiva esperienza beduina. La varietà di tour e attività che hanno fornito ci ha consentito di esplorare il paesaggio di Wadi Rum in modo inoltrabile. Il cibo era eccellente, autentico, delizioso e bellissimo preparato.Ogni pasto si sentiva come un'occasione speciale, aggiungendo alla magia del nostro soggiorno. L'unico punto minore per il miglioramento è stato il letto, come è stato fatto di due letti singoli combinati, ma, onestamente, questo è stato un dettaglio così piccolo rispetto all'esperienza incredibile che abbiamo avuto. Se stai cercando un soggiorno accogliente, autentico e memorabile a Wadi Rum, consiglio fortemente Shaheen e Hasan Zawaideh Camp. Mi piacerebbe tornare per un'altra avventura inoltrabile!

We really enjoyed our stay at UFO Luxotel. One thing to note is that the hotel is not within the Wadi Rum protected area, so it is about 5 minutes drive to the main gate. The hotel does have some partnership with the local bedouins who can take you on a desert or camel tour, but it is better to liaise with the local bedouin on your own. The bubble tents are really nice, made of plastic, comes with a standing shower, washbasin and a comfortable bed. There is air conditioning inside the tent. Outside the tent, there is a hammock and some chairs. At night, the weather in the desert can get quite cold so we enjoyed the special fur blanket provided in the room. There was a stargazing photography course but we did not sign up for it. The food was absolutely delicious, from the dinner with local dishes and underground baked lamb, to the breakfast buffet. Since our tent was quite far from the entrance, there was a buggy to send us to our room. But on the day of the checkout, after calling reception, the buggy took a bit longer than expected. Overall we enjoyed our stay in the desert in these luxury tents, and the price was affordable.

We stayed here as a family in a bubble tent during our trip to Wadi Rum, and overall we had a very positive experience. The owner, Eid, was genuinely attentive from the very beginning. Shortly after we made the reservation, he contacted us by email and stayed in touch throughout the process. He truly does his best at every stage to make sure his guests are comfortable and satisfied. We really appreciated that level of care and communication. The location of the camp is beautiful and peaceful. Even though the weather was partly cloudy, we were still able to see the stars at night, which was very special. Dinner was excellent, with a wide variety of dishes. The vegetable options were especially delicious and thoughtfully prepared. We also joined a jeep desert tour, which turned out to be one of the highlights of our stay. Our guide (I unfortunately forgot his name) was friendly and made the experience both enjoyable and comfortable. Traveling with two children, we felt safe, relaxed, and well taken care of throughout our stay. I would happily recommend this camp to other families visiting Wadi Rum.