Filippine: hotel con parcheggio nella provincia di
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9.7/10
Fantastico
SSays_KatyThat's the end of our stay at this hotel in the executive suite.
What we liked:
Hotel location;
Gorgeous landscapes from the room window;
Pool area;
Spacious swimming pool;
Spacious room;
The pool is properly planned;
Very cute dogs and cats. They cheered us up.;
The staff is very polite and tries to help with everything.;
Relaxing massage;
There was oatmeal on the breakfast menu, which is rare in the Philippines.;
Your requests are being listened to.
What didn't you like:
A small selection of paid breakfast. There is no buffet and you need to choose from the menu. But you can only choose 1 dish and drink for each one. In other words, don't expect to try even a couple of dishes for prepaid money. Here you can choose only 1 dish for breakfast. The rest is paid. It became clear only on the 3rd day of the stay, as they could not understand how the breakfast system worked.
We were charged 390 Philippine pesos for SPAM (or rather, three slices of local ham). It's expensive for this kind and quantity of food.
•On the last day, the cost of paying for a fruit plate increased. It was 350 pesos, it became 400.
•When ordering tom yam, we asked for additional shrimp (+250 pesos). We were served soup with 7 shrimp halves. We still haven't figured out how many shrimps there would have been without the extra ones we paid for. 🙈We thought they forgot to add additional ones. Then we saw the bill and additional shrimps were deposited.
•Few seafood dishes. Considering that you are 50 meters from the sea. There are also few products with vegetables. We suffered because of this. There was no light food.
•The leaves in each salad were stale.
•Service fees were from everything. We understand when the service fee is for food, but we still don't understand why the fee was for a massage. That is, the fee for the massage + the service FEE for the massage.
•There were also fees for filming shark swimming on our phone. We also did not understand why the fee, if the tour itself cost 7,500 pesos + 300 pesos was a service fee (again, we do not understand why it is not included in the total cost of the tour) + 260 pesos for shooting on the phone;
I was disappointed that when booking an excursion to swim with sharks for 7,500 pesos, fishing was included, but no one offered it to us. They just took us, we swam and brought it back. They say the tour took 5 hours, but it was two and a half hours.
•Hand soap has not been refilled in two days;
• The automatic circulation of water in the pool was rarely turned on, so we swam with flies for two days... trying to catch them from there;
•The performers were an hour late for the first tour, and 30 minutes late for the second. We don't understand why our time wasn't respected.
• One shower wasn't working. There was no water coming out of it;
• Often they didn't bring half of the dish. That is, if you ordered a meat plate with grapes, cheese and crackers, be prepared that I may not bring you crackers, but there will be 3 pieces of cheese. That's for 590 pesos. We ordered this plate twice, and two times we didn't get any crackers. The second time we asked and they informed us. Also, when ordering mashed potatoes with chicken, they brought us chicken without mashed potatoes. We asked and were informed. Everything was already cold. They didn't add a banana to the banana pancakes.
Unfortunately, curtains are not blackout, for those who cannot sleep without them, bring a sleep mask.
I write absolutely all the little things, as I am very careful about the service. I really liked this hotel. In any case, I recommend it wholeheartedly. After all, they communicate politely with you here, there are gorgeous views from a spacious room, and there is a large swimming pool. But I have to write down the little things so that the management can improve the quality of service so that staying at this hotel leaves only positive emotions for absolutely everyone! After all, the hotel is really beautiful!
8.2/10
Molto buono
TTheo StanI had the pleasure of staying at the Tsai Hotel and Residences, and it was an experience worth noting. From the moment I arrived, the welcoming staff and seamless check-in process set the tone for a pleasant stay. The location is fantastic, offering proximity to key attractions, dining options, and shopping areas, making it ideal for leisure and business travelers alike.
The room was immaculate, with modern furnishings that combined comfort and functionality. The bed was plush and inviting, ensuring a good night's sleep. I particularly appreciated the spacious bathroom and the availability of essential amenities that catered to every need. The Wi-Fi connection was fast and reliable, which was a great plus for staying connected.
The hotel's common areas, including the lobby and dining spaces, were well-maintained and exuded a sophisticated yet cozy ambiance. The breakfast selection was varied and delicious, featuring local and international dishes that appealed to all palates. The in-house restaurant staff was attentive and ensured a delightful dining experience.
What truly set the Tsai Hotel apart was the exceptional service. The staff went above and beyond to ensure my stay was comfortable and enjoyable, always greeting me with warm smiles and a willingness to assist with any request.
While everything was close to perfect, a minor improvement could be enhancing soundproofing in the rooms to block out occasional street noise. Nonetheless, this did not significantly detract from my overall experience.
I highly recommend the Tsai Hotel and Residences to anyone visiting the area. It offers excellent value for money, a prime location, and impeccable service that guarantees a memorable stay. I am looking forward to returning on my next trip!
9.1/10
Ottimo
ННаталья ДроняеваОтдых в E L Westensee Resort превзошел все наши ожидания! Это место идеально для тех, кто ищет сочетание уюта, комфорта и отличного сервиса.
Наша вилла была просто великолепной: просторной, стильной и очень уютной. Белоснежное постельное белье и безупречная чистота создавали ощущение настоящей роскоши.
Персонал отеля — настоящие профессионалы! Очень отзывчивые, душевные и всегда готовые помочь. Когда мы решили арендовать байк, его привезли прямо к отелю — новый, мощный, всего за 500 песо в сутки. Это было невероятно удобно для поездок на пляж Алон (всего 7 км) и к местным достопримечательностям.
Отдельно хочу отметить завтраки. Еда была вкусной, свежей и приготовленной с любовью. Настоящее наслаждение начинать день с таких блюд!
Порадовала близость к улице с кафе и ресторанами — буквально несколько минут пешком. Это позволило нам попробовать много местных блюд и не зависеть от транспорта.
Особенное спасибо за организацию раннего завтрака перед нашим выездом — в 5:30 все уже было готово, а трансфер до аэропорта ждал нас вовремя.
E L Westensee Resort — это место, куда хочется вернуться! Теплая атмосфера, идеальная чистота и заботливый подход к каждому гостю сделали наш отдых просто незабываемым!
9.0/10
Ottimo
NNishan726Un’esperienza difficile da descrivere. . .
1. Il banco del check-in non diceva affatto che per andare in spiaggia dovevo chiedere un cartello alla reception, alla fine mi sono recato a piedi fino alla cosiddetta spiaggia privata dell'hotel (a quasi un chilometro dal hotel), e la persona di turno mi ha detto che avevo bisogno di un cartello! Ho camminato 3 chilometri avanti e indietro per andare in spiaggia! ! ! Perché nessuno ha comunicato in anticipo informazioni così importanti?
2. Sì è una spiaggia privata, i servizi sono ok, ma è in costruzione, ci sono più lavoratori che turisti e tutti hanno tirato il nastro giallo, è impossibile fare una foto, l'ambiente non è una vacanza stato affatto.
3. Originariamente era una camera con vista sul mare, ma il vetro era sporco e sembrava che fuori piovesse. . . Questa è la prima volta che incontro un hotel con vetri così sporchi. Anche la vista del mare era a 2 o 3 chilometri di distanza, ma tutto quello che potevo vedere era la rovina davanti a me. . . Al piano di sotto ci sono tutti i bungalow, un disastro, ehi.
4. C’è una piscina, è così piccola che mi vergogno troppo per entrarci. I bambini urlavano e giocavano nell'acqua e potevamo sentirli chiaramente all'ottavo piano.
5. Nella stanza, quando il condizionatore è acceso, sembra di entrare nella cabina di un aereo e il rumore è fortissimo. E deve essere regolato a 16 gradi per ottenere un po' di brezza fresca. Per non parlare dell'odore di fogna. Quando ho visto alcuni commenti su questo problema, ho pensato che non fosse un grosso problema. Oh mio Dio, è stata un'esperienza davvero dolorosa. Era anche estremamente umido, quindi ho dovuto asciugare il letto con un asciugacapelli prima di potermi sdraiare.
6. La reception non sapeva quali domande porre e non aveva nemmeno una mappa locale o un'introduzione alle attrazioni. Alla fine un addetto alla reception ci ha dato un'idea dicendo che sarebbe più conveniente noleggiare un'auto, che l'autista fornito dall'hotel è più affidabile e che in 5-6 ore possiamo visitare più di 10 di Le attrazioni più famose di Cebu. Dopo aver finito di giocare, sono quasi scoppiato in lacrime di gratitudine. Di conseguenza, siamo stati portati in giro per 6 ore e abbiamo visitato 2 attrazioni. Il resto del tempo è stato trascorso negli ingorghi. Abbiamo speso 5100p (quasi 700 RMB) su due attrazioni? ? ? Non è uno scherzo internazionale?
Questo è il nostro quarto mese di viaggio e siamo stati in 5 o 6 paesi. Questa è la peggiore esperienza di alloggio che abbiamo mai avuto, principalmente a causa dei problemi di prezzo/prestazioni, e ci sono grossi problemi.
Spero che non cadano tutti nella trappola.
8.8/10
Molto buono
FFulgencio PolThey improve much better than last time, had a water dispenser outside the room, had elevator, free breakfast in the plate limited portion but it’s ok, they don’t provide kettle in the room as they said they have water dispenser outside that can get hot water although not as much hot as newly boiled water, I tried to rent one but very expensive php 150/day seems to me it’s very expensive to charge that much. Other than that staff is very helpful and polite, room is clean limited space especially the bathroom but it’s ok.
9.3/10
Ottimo
BBubbleChimpGood for experienced divers but not for new divers, solo travellers, relaxing beach time or a deluxe experience even though it was £200+ a night so I did not think it was good value.
For me it was just the wrong choice and I didn't do enough research. The main disappointment comes down to me basing my expectations on the price instead of the 3 star rating. I haven't paid that much for a hotel before and usually go for 4 or 5 star places so I just don't understand the pricing, maybe that's just how it is in the Philippines. The staff and service are good, breakfast and the room are ok, spa and diving are the good amenities so it might be the diving location which warrants the price.
Lunch and dinner are good. I recommend the honey yoghurt muesli with mango and the chicken salad (with a dressing) for breakfast. Everything I had on the lunch/dinner menu was great - the tom kha gai soup, Dorado, burger, curry etc all good. Small range of beers and cocktails available but cocktails were good too.
The room and bathroom are fine for 3 star standards. There is termite stuff falling from the wood beams and dead moths or similar insects on shelves which did not get cleaned away.
The Swedish massage was good, I recommend Gail. The shiatsu was painful and pinched my skin so she switched to Swedish. The pool is murky and not enticing to swim in, lots of mozzies around it too.
I much preferred the beach and water conditions further down at Dauin. I like to relax on a nice beach and swim etc. that's where the great snorkeling is too. But the water at Atlantis is too rough and windy and the beach too narrow.
Although the dive masters are great for leading dives and probably for the other diving skills, I wouldn't recommend getting your open water certificate here especially if you're at all nervous about it. There were some differences with the SSI videos like being able to practise boat entry in the pool first and using a snorkel that I would have preferred what with the condition of the water there. The beach, water and entry conditions are so much better 20-30min down the beach at Dauin, Bongo Bongo beach. I managed to earn my open water and it was the reason for this trip but it wasn't a pleasant experience and I watched the divers enter at Dauin quite jealously.
Considering you can do 4-5 dives a day here plus a day for Apo island, I think 3-4 days here would be perfect.
The hotel tour prices were a bit more expensive than others I found and they do not arrange joiner tours so as a solo traveller, their tours were prohibitively expensive. For some reason there were no joiner tours available outside the hotel either, I don't know if that's because of the season (jan-feb) or that's usual for the Philippines but it's the first time I've experienced that in my travels.
The tour to Apo Island is good and well arranged. The only thing is as a snorkeler you have to wait until after lunch to get to the shallow turtle area but it was great and a benefit of going with the hotel is you leave on their boat right from the hotel, no need to drive to the ferry.
9.0/10
Ottimo
JJevelle4° volta intorno all'ultima permanenza Namo Diri è pag aprile 10,2025 compleanno di mio figlio molto amichevole Kaau Kau ilang personale gyud labi naa kay infant dala e il mio pa gratis frutta e torta pa gyud sila molto grazie Kaau fili hotel,very limpyo Kaau ilang room e cr 👍👍👍 ❤️❤️
9.2/10
Ottimo
LLeo McGoohanThe resort is very good overall. However there's a few niggles.
Check in took way too long. 2 people serving? When you have a long queue in the heat of the lobby this isn't a great first impression. The lobby on arrival was so busy. When I've checked into other hotels I've usually been impressed with the smoothness of check in. This wasn't a pleasant experience or environment especially if you're traveling with children.
We couldn't get a massage. We wanted to confirm the time the next day and they wouldn't give us this option.?
The lift? One lift in the main area? For a resort this big and expensive they should have more lifts
The stairs at the pool are stony. This will really hurt your feet when you're not expecting it
The breakfast is good for Filipinos however for Westerners like myself there should be more choice. Not just bread and egg.
The beach is small. You get hassled by people trying to sell you stuff. Protect your belongings. Doesn't feel safe, look out for algae in the water. Not pleasant to swim through.
The resort restaurants are very expensive.
The lobby isn't air conditioned? Why not make it a pleasure to be in the lobby and serve coffee to guests?
Not everyone wants ice tea.
We were told to pay 6000php on arrival which luckily we had but we didn't know about this deposit for incidentals ahead of time.
The positives are.
They gave us umbrellas when we walked outside for the shade.
The shower in our room was excellent.
The warm water in the pool. And swimming till late is lovely.
The staff are very good and attentive and professional. They served us with care and attention and nothing was too much trouble. I got looked after by the nurse at 10pm.
8.5/10
Molto buono
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
9.3/10
Ottimo
TTable_for_3We just returned home from Crimson Resort and Spa Mactan. It was our first time in Cebu. It was a short but great trip.
The highlights:
Accommodations: We chose Crimson because we frequent high-rise hotels when traveling and decided this time we wanted a villa/bungalow type of room. No hallways and no elevators. Crimson checked those boxes. They also accommodated our requests for a king bed and first floor room.
Activities and amenities: Our daughter loved Crimzone and the children’s pool. It was hard to get her to leave. The Saturday foam party was fun and the pool staff were engaging. My wife and I both availed the spa and wow, we can see why they won an award for Best Value in Asia. The price was affordable while the quality of service was top-notch.
Food: The buffet breakfast was good and had a lot of variety. My favorite item was the fruit and veggie smoothies. Who knew bakchoy and mango blend well together? But it was the attentive staff that really made breakfast a great experience. We tried the 24-hour room service and I swear the chicken club sandwich was one of the best I’ve had in my entire life 5/5!
The lowlights:
Here are some reasons why we are not giving Crimson an excellent review.
1. Overpriced/low quality food in Saffron during ala carte dinner. Our first night we arrived in the evening and were hungry. For two people (our daughter is a toddler) we paid over 5000php for an appetizer, 3 entrees, one beer and one bottle of water. Honestly, the price would be ok for this amount of food if the quality was better. I would suggest Aka or Enye for higher quality food although we didn’t try either. Saffron was empty that night and we found out why.
2. Distance to places/sites. Crimson is quite far for shopping or eating at other restaurants. We hired a private car for 3 hours and was only able to visit two sites and one pasalubong store. Luckily it was only moderate traffic on that Saturday. 2500php for a sedan for 3 hours was reasonable.
3. The gift shop is waaaay overpriced. 950php for a small tube of sunblock seemed very high even at a resort. We also wanted some souvenirs, but there wasn’t much variety at all.
4. Our room needed some TLC. The paint in the nice tub was chipping, the caulking in the showers could use a refresh and there was a huge ipis (roach) in the closet. Luckily we spent most of the time outside the room.
5. No floaties or life vests for toddlers to use, even for rental. Despite having almost everything else, this would have been a nice touch.
6. We came to Cebu for mangoes and lechon, but Crimson didn’t offer these items and again, because of distance, it would have been nice to have some at the hotel.
The bottom line:
We enjoyed our stay and would definitely recommend it to others, however we would give them our full review so they are aware of the pros and cons.
Thank you to the wonderful staff that made up for the minor issues we encountered!
Domande frequenti
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Informazioni di viaggio locali
| Numero di hotel | 998 |
|---|---|
| Numero di recensioni | 38,321 |
| Prezzo medio (giorni feriali) | 52 £ |
| Prezzo medio (fine settimana) | 52 £ |
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