Giappone: hotel con internet nella provincia di Prefettura di Gunma

"Ho soggiornato nella Western Room, che è di circa 65 mq. Ottimo rapporto qualità-prezzo, con tante cose da fare all'interno dell'hotel e nei dintorni. Servizio navetta gratuito per Yubatake. Ci sono molti negozi e ristoranti in quella zona. Ho apprezzato anche i pasti in hotel."

"Il cibo e il servizio in questo hotel sono assolutamente grandi. Abbiamo goduto di noi.Dopo aver controllato, l'ospite è disposto a tenere il bagaglio per noi e a organizzare la navetta per il ristorante sciistico.L'ospite è molto amichevole.Grazie."

"Per saperne di più, eravamo all'hotel immediatamente dopo la riavvio in giugno, e certamente alcune cose non erano ancora finite, quindi potrebbero cambiare. Il check-in è stato effettuato su tablet relativamente velocemente quando si è registrato online. Anche se c'è una ricezione, purtroppo il personale si nasconde spesso dietro un cortile che li circonda. Il livello inglese era elementare. Le camere stesse erano piacevoli, soprattutto per sottolineare la grande dimensione della camera. È stato tutto molto pulito. Anche le attrezzature con TV intelligente, borse dentali e shampoo sono anche super. L'unica cosa leggermente negativa è il piccolo bagno, che è piuttosto piccolo e più antico (ma comunque pulito) rispetto alla camera. Non abbiamo potuto iniziare molto con la colazione giapponese, perché non ci era stato così gusto. Senza contare che la scelta era molto limitata, purtroppo, c'era solo quello che c'era sulla foto, che era deludente. L'esperienza dell'hotel è stata anche molto emozionante per noi. Nella casa femminile e negli ospiti maschi c'era una semplice baia interna e esterna, entrambi molto belli. Ci è un piccolo spazio frigorifero con una macchina da bere gratuita. E' anche una sauna che purtroppo è accessibile solo alle donne di mattina e che è stata collegata agli uomini di pomeriggio. In conclusione: è stato un piacevole soggiorno in hotel, soprattutto se si passa molto tempo in camera e si amano Notre. Tuttavia, si deve fare le cancellazioni al colazione e al servizio di condivisione. Abbiamo ricevuto per 33€ per notte, il che ha rappresentato un buon rapporto prezzo/prezzo."

"Title: Unforgivable service, ridiculous charges, and total lack of respect for guests. My stay at Kamenoi Hotel Kusatsu Yubatake was a complete disaster from start to finish. The level of unprofessionalism is astounding. 1. Intrusive Wake-Up Call: On the second day, we were jolted awake at 9:00 AM by a phone call from the front desk just to ”confirm” our dinner time. There is absolutely no excuse for disturbing a guest's sleep for such a trivial matter, especially when a simple note under the door or a message on the phone system would suffice. 2. Dinner Reservation Fiasco: We had a confirmed reservation for the 9:00 PM dinner slot. When we arrived at the restaurant on time, we were rudely told we only had 15 minutes left to eat because the restaurant was closing. Why offer a 9:00 PM slot if you intend to close 15 minutes later? Their excuse was that they ”tried to call” to move us to a 7:30 PM slot. This is a lie—we were in our room all day and never received any call or message. Their poor internal communication and lack of a reliable system ruined our evening. 3. Sneaky Late Check-Out Fee: The hotel failed to inform us of the checkout time or the fees for late checkout. We were just 15 minutes late (at 10:15 AM), and they charged us 3,000 yen on the spot. This predatory fee was not mentioned during check-in, nor was it clearly stated in any visible policy. It feels like a scam to squeeze more money out of guests. 4. Useless Luggage Storage: After checkout, we simply wanted to store our luggage for a few hours before leaving town. They told us we had to pick it up by 12:00 PM noon. What is the point of offering ”storage” if it is only for an hour or two? This is an inconvenience, not a service. Overall, this hotel is run by people who seem to care more about collecting fees than providing hospitality. I strongly advise against staying here. --- Japanese (日本語) 評価: ★☆☆☆☆ (1/5) タイトル: ありえないサービス、理不尽な追加料金、客を無視した対応。 草津湯畑にある亀の井ホテルに宿泊しましたが、最悪の体験でした。プロフェッショナル意識が全く感じられません。 1. 朝9時のモーニングコール: 2日目の朝、なんと午前9時にフロントから電話で起こされました。内容は「夕食の時間の確認」です。就寝中の客を、その程度の用事で起こす行為は論外です。ドアにメモを入れるか、内線電話にメッセージを残すなどの方法があるはずです。 2. 夕食予約のトラブル: 夜9時の夕食枠を予約していました。時間通りにレストランに行くと、「レストランは閉まるので、食べられるのはあと15分です」と言われました。夜9時からの枠を設定しているのに、なぜ15分後に閉店するのでしょうか？ 後で「7時半の枠に変更しようと電話したが繋がらなかった」と弁解されましたが、私たちは終日部屋にいたにもかかわらず、そのような電話は一切ありませんでした。内部の連携不足と杜撰な管理のせいで、夕食の時間が台無しになりました。 3. 説明のなかったレイトチェックアウト料金: チェックアウト時間や延長料金についての説明が一切ありませんでした。そのため、いわゆるチェックアウト時間（10時）を15分過ぎただけで、3,000円を請求されました。チェックイン時にも、明文化されたポリシーにも記載のない不当な料金です。客から金を搾り取るようなやり方にしか思えません。 4. 意味のない手荷物預かり: チェックアウト後、観光のため手荷物を預かってほしいとお願いしました。すると、正午12時までに取りに来るよう言われました。わずか1〜2時間のために預けるのに、わざわざ「12時まで」と制限する意味がわかりません。これはサービスではなく、単なる不便の押し付けです。 全体的に、このホテルは「おもてなし」よりも「料金徴収」を重視していると感じました。二度と泊まりません。 --- Chinese (中文) 评分: ★☆☆☆☆ (1/5) 标题: 毫无专业可言，乱收费，完全不尊重客人！ 我在草津湯畑的龜乃井酒店的住宿体验简直是一场灾难。酒店的服务水平和沟通方式令人难以置信地糟糕。 1. 早上9点的“叫醒服务”: 入住第二天早上9点整，前台竟然打电话到房间把我们吵醒，目的只是为了“确认晚餐时间”。为了这种小事打扰客人休息，简直不可理喻。明明可以留便条或通过客房电话留言，他们却选择了最扰民的方式。 2. 晚餐预约的闹剧: 我们提前预约了晚上9点的晚餐时段。当我们准时到达餐厅时，工作人员却告知我们餐厅即将关门，我们只剩下15分钟的用餐时间。既然只营业到9点15分，为什么要开放9点的预约？事后他们解释说“试图打电话通知将预约改到7点半”，但我们一整天都在房间里，根本没有接到任何电话或留言。这种内部协调失误和糟糕的沟通方式，彻底毁掉了我们的晚餐体验。 3. 未提前告知的延时退房费: 酒店在办理入住时完全没有告知退房时间，也没有说明延时退房的费用。我们只是晚了15分钟（所谓的10点退房时间刚过），就被当场收取了3000日元。这笔费用在入住时没有提及，也没有在任何明文规定中看到，完全属于隐形消费，感觉像在变相宰客。 4. 毫无意义的行李寄存: 退房后，我们想寄存行李以便在附近逛逛。酒店却告知我们必须在中午12点前回来取走。寄存行李本来就是为了方便客人，只让存一两个小时有什么意义？这根本不是提供服务，而是给客人制造麻烦。 总之，这家酒店的管理混乱，只顾着收钱，完全没有待客之道。强烈不推荐入住！"

"Molto bella stanza di stile giapponese che guardava il fiume e l'albero pieno di colline del fiume. Era molto privato. Colazione e cena è stata servita alla tavola e è stato eccellente. Molta varietà di pesce, pollo, suino, tofu, e verdure. L'atmosfera generale era molto elegante e rilassata. Il ryokan è situato proprio su una delle fermate degli autobus per un facile accesso dalla stazione ferroviaria. È a 10 minuti a piedi dalla zona principale della città. Ci sono diverse piscine onsen. Alcuni rotano tra uomini e donne a diverse ore, molto pulito con buone strutture, in generale un soggiorno molto memorabile."

"Stayed at Comfort Hotel Maebashi for a short trip. The room was warm and cozy, though a bit small — similar to most hotels in Japan. However, I was pleasantly surprised that the toilet felt more spacious compared to other hotels. Overall, a comfortable stay with everything you need. Would definitely consider staying here again!"

"Location is 10 mins walk from Kusatsu bus station with slight slope street. Room is quite spacious for 2 person and 2 luggages. Good that all hotel information has been translated in english and are very clear and helpful EXCEPT entrance has no information to take off shoes as Japanese tradition. When we came, reception staff was on break and seem he might be the only person handled everything. Overall location is prime for this place."

"เป็นเมืองที่ต้องตั้งใจมาจริงๆ ikaho onsen รถเมล์วันเสาร์,อาทิตย์ มีน้อยมากตอนมาพัก รอ 2 ชั่วโมง เลยต้องนั่งแท้กซี่ สามารถคุยขอแวะไหว้พระวัดเก่าแก่ วัด Mizusawa ก่อนถึงที่พัก โรงแรมน่ารัก มากๆๆ บรรยากาศมีเสน่ห์แบบตะโกน ไม่คาดหวังแต่คือเริ่ดมาก เริ่ดที่สุดคืออาหาร 100 คะแนนไม่มีหัก อิ่มจุก สวย อร่อย ดีงาม ที่พักมี ออนเซนสีน้ำตาลทอง บรรยากาศดี แนะนำเลย ที่พักอยู่บนเนิน ถ้ามีกระเป๋าหนักๆ คือลากเหนื่อย จากจุดรถเมล์จอด เป็นทางลาดขึ้นเขา ชัน นั่งแท้กซี่สะดวกมาก เดินไปตรงทางที่จอดรถของที่พักจะ เป็นเส้นทางลัด เข้าจุดท่องเที่ยวเลย สะดวกสุดๆ เที่ยวญี่ปุ่นมาเยอะ นี่เป็นเมืองและที่พักที่หลงรัก และประทับใจ ขากลับแนะนำแท้กซี่ ไบปส่งสถานีรถไฟ บอกทางที่พักจองไว้ได้ แนะนำค่ะ"

"Il ryokan è in una posizione perfetta, vicino alla stazione degli autobus e al centro città. L'onsen è fantastico e la camera è bella."