Indonesia: hotel con spa nella provincia di Sumatra Settentrionale

Grand City Hall Medan is a genuinely impressive hotel and one of the better luxury stays in Medan. From the moment you arrive, you can immediately tell that this is a true five-star property. The lobby is constantly busy and lively, yet everything feels organised and well controlled. Despite the number of guests coming and going, the hotel maintains a polished and professional atmosphere. The room was excellent and easily one of the highlights of the stay. It was spacious, comfortable, and well maintained. Having access to the indoor pool added an extra touch of luxury and made the experience feel even more premium. The amenities provided were of good quality and reflected the hotel’s upscale positioning. The facilities are another strong point. The swimming pool is spacious and inviting, while the gym is large, well-equipped, and has everything needed for a proper workout. The hotel’s location is also fantastic, with plenty of restaurants, cafes, and places of interest within walking distance, making it convenient for both leisure and business travellers. Breakfast offers a very large selection of dishes, with plenty of local and international options available. While the variety is impressive, the taste of most items was simply decent rather than exceptional. There is certainly something for everyone, but the food itself doesn’t quite reach the same high standard as the rest of the hotel experience. Unfortunately, we experienced an accident during breakfast service. To the hotel’s credit, the staff handled the immediate situation quite well. We were promptly moved to another table and complimentary coffees were provided, which was appreciated. However, it felt like the incident should have been escalated further to management, where a more meaningful service recovery could have been considered. That said, the incident did not significantly affect our overall impression of the hotel. The quality of the rooms, facilities, and overall experience still stood out. Grand City Hall Medan delivers the comfort, amenities, and level of service expected from a five-star property, and it remains a hotel that I would happily recommend to anyone visiting Medan.

amazing rooms with breathtaking views right at the top of the mountain. the weather temperature was very cold in the month of october therefore a light cardigan will be perfect to keep warm. the resort provides complimentary tours with a selection of activities at your comfort and some tours are available also for a small fee. all the attractions needs to be booked at the reception lobby.

Grand Sakura Hotel is an acceptable budget-friendly option in Medan, especially considering the price point, but the property is showing its age and could benefit greatly from renovations. The room was functional but extremely dated. Furnishings and fixtures feel old, and the overall atmosphere lacks the freshness that many travellers would expect today. The television is very basic, and several channels are blurry, making the in-room entertainment experience quite limited. One positive aspect is the lobby, which is well presented and has a pleasant scent, creating a good first impression upon arrival. Unfortunately, the experience doesn’t quite continue into other areas of the hotel. Breakfast was one of the weaker points of the stay. The selection was minimal, and there wasn’t anything particularly memorable or standout among the offerings. It gets the job done, but don’t expect much variety or quality compared to other hotels in the same category. The gym was also disappointing. It is essentially a very small room with around five pieces of equipment, several of which appeared to be broken or poorly maintained. Calling it a full fitness centre would be an overstatement. Overall, Grand Sakura Hotel offers reasonable value for money if you’re simply looking for an affordable place to stay in Medan. However, with some refurbishment and better maintenance of its facilities, the hotel could significantly improve the guest experience and better justify its position in the market.

Friendly staff, clean and comfortable bedding. There are night markets and a big shopping mall in a walking distance.

Hotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.

Convenientemente situato dalla stazione ferroviaria (anche se usavamo Grab). Adorava la disponibilità di WatsApp con l'hotel, essi risposero immediatamente. Nonostante un set di bagni per due ospiti, sembrava un po' stupido. Il custode è sempre molto gentile a fornire più quando richiesto. Ottimo uso di massa al Spa L2. Il buffet per la colazione è sputoso, anche se il ”top-up” è lento dopo le 9:00. Centre point Centro centro commerciale è proprio dietro l'hotel.. con varietà di f&b, negozi & supermercato coreano.

È il nostro terzo soggiorno nel 2026 😀😀. Tutti i dipendenti dell'hotel sono eccellenti. Questa volta abbiamo scelto di rimanere a Rm 1615, purtroppo era troppo caldo il giorno e l'aria condizionata non poteva farlo al livello necessario, quindi abbiamo chiesto di sostituire un altro posto per le prossime 2 notti, poi tutti erano molto buoni come al solito. La colazione era ancora molto buona e con una varietà di scelta. Naturalmente, ho solo mangiato quello che ho scelto. Non prendendo più molte immagini, tutte le immagini erano già nella mia precedente recensione 😀😀

A place that has passed its prime...A decent place for the price paid. No complaints about that.. Great superb location to everywhere.. between 2 hospitals ...and walkaway from malls.. still recommend to take a trike or grab a car . About the hotel... Receptionists were friendly and attentive 2 last elevator to reach floor Rooms are super spacious a king and a twin Have 2 toilets... So no need to scream and shout for a spot But sad thing... Place is poorly maintained Pillows past their shelf life. Toilet floor are slimy... It's a dry toilet I know but cleaning it with water and the smell.. uhh don't get me to start.. sewer smell plus pee smell.. uhhh not a fan.. have to buy moth ball and fresher to make it smell good House keeping... Shall not say much.. not the best. Don't know if they sweep or mop the floors .. So if location is a thing.. a good place to stay if u are not fussy. A decent place that's pasted it's prime

Pro: Economico, la receptionist è stata disponibile, entusiasta e orientata al servizio. Contro: La camera era piccola, la zona doccia non era adatta a persone di corporatura robusta, il soffione della doccia aveva getti d'acqua da entrambe le estremità e la colazione dell'hotel sembrava composta da avanzi di un altro ristorante, confezionati il ​​giorno prima 😭

Hotel yang sangat nyaman dengan staf yang ramah, Terasa legendaris nya, minus tidak ada lift. Kamar lumayan luas, dgn fasilitas bathtub, Untuk sarapan sangat enak dan banyak pilihan.