Indonesia: hotel con spa nella provincia di Sumatra Settentrionale

I didn't know that the room type I booked was at the other far end of the apartment building. Not only did I feel cast aside due to the distance, but the lobby area didn't look anything like a hotel. I barely saw any hotel staff around until the day I was checking out. The room was big, but for the most part, it looked dated, particularly the kitchen and the bathroom. The kitchen was equipped with only a bread toaster, a frying pan, a wooden spoon (that really looked like it was time to replace), two glasses, two sets of cutlery, a teapot, and a small creamer pot. There was no electric kettle, not to mention coffee cups. There was no dish towel and again, not to mention kitchen soap. One cooking hob didn't work while the other kept beeping when switched on and stayed cold. There was a mineral water dispenser, but the water from the hot tap was only 70% hot. You can't make a cup of coffee or tea with water that isn't hot enough. I didn't have a good experience when making phone calls to book the 3-hour city transportation. I had the same experience on the first morning when I asked about the breakfast that was to be sent to my room. It was set to be delivered at 9 a.m. I made a call at 9:05 a.m. and was told that they would prepare it right away. When delivered, there were a few missing items: fresh milk for my coffee, orange juice, and a teaspoon for the coffee. I had to make a call again to request them. (I had already mentioned to the staff the night before what I would like to have for my breakfast.) On the next day, I made a call at 6 a.m. to request the same type of breakfast to be sent to my room at 9:30 a.m. Hours later, close to 9:30 a.m., I made a call to room service again to inquire if they were sending my breakfast already. My call was passed from one person to another until the third person who spoke to me seemed unaware of my 'order'. By this time, I was very upset. He said he would attend to it right away and have it delivered to my room in ten minutes. By the time it arrived, it was 9:58 a.m. Nonetheless, the chicken porridge on both mornings were absolutely delicious. The Soto Medan which I ordered as a room service was tasty too. My sleep on both nights was pretty uninterrupted despite the honking from the heavy traffic. On Sunday, after my Fajr prayer at 6-ish, there was music, announcements, etc., from an event downstairs that lasted for three hours. During checkout, staff was going to hand me 800,000 IDR until I told him that I had only made a deposit of 500,000. It was then I realized the amount written on the deposit receipt; the number 5 looked more like an 8. That must be why he wanted to return a security deposit of 800,000. He was grateful when I told him about the amount I made as a deposit and I told him to give feedback to his colleague about her handwriting (the one who did my check-in was a female staff). Overall, this hotel was just alright for me. The lobby, front desk, and the staff at these two parts of the hotel were great. If there were a next time for me, I'd try the hotel side instead of the apartment, but it's likely there won't be a next time here.

I recently stayed at Grand Sakura Hotel in Medan, and overall, it was a decent experience—especially for the price. The hotel is located in a pretty strategic area, making it easy to get around the city and access nearby attractions, shopping spots, and transportation. Many guests also highlight the convenience of its location and accessibility. The room was spacious and fairly comfortable, with basic amenities like air conditioning, TV, and WiFi. Cleanliness was generally acceptable, although some areas could use better maintenance and attention to detail. One of the positives is the staff—they were mostly friendly and helpful during the stay, which made the experience more pleasant. The breakfast offered a decent variety of food, though sometimes items were not refilled quickly during busy periods. However, there are a few downsides. Some guests have reported issues like noise (especially from air conditioning units), occasional maintenance problems, and inconsistent service at the front desk. The facilities are also quite basic, so don’t expect anything luxurious. Overall, Grand Sakura Hotel is a good budget-friendly option if you’re looking for a simple and convenient place to stay in Medan. It’s best suited for short stays or travelers who prioritize location and value over luxury.

This is hotel was rebranded from Radisson to aiho .. still good condition... The checkin process also excellent.. within 5 minutes I can go straight way to my room.. the only problem is they only have 2 elevator.. sometimes in of that not functioning due to maintenance service..

The staffs were very friendly and helpful. Service with a smile. The location was great and the hotel was clean and orderly.We got our room at 20th floor with good view of the city The amenities were all functioning especially the gym, sauna, steambath and jacuzzi. The f&b staff were also very helpful and obliging. Only 1 incident where a female guest brought her 2 sons about 12 years old into the female section of the sauna/steambath/jacuzzi area which was distressing to my wife. The staff on duty was not around to help correct the situation. Nevertheless upon our complaint they were very apologetic n assured us it was an oversight n necessary action will be taken to avoid its recurrence. Overall we thoroughly enjoyed our stay there n also ate at their Jade Restaurant on 2 occasions. We have no doubt we will be back to this hotel in future

Things I like: The bed, shower and cozyness of the room. Water supply (hot water) and air circulation in the bathroom - closet have no smell at all, As well as the fact that they provide a free parking space for the guest who brings car, Things I love: Breakfast menu...... more than enough options, all of those foods I ate are delicious (If not super delicious), Provision of drinking water with a water dispenser As well as the staffs hospitality - top notch... Things I dont really like: TV program, nothing interesting for me and not useful at all Too less power outlet and the fact that there is too small table for the kettle and water bottle.....

The Hotel is super good .. Everything are amazing.. But we face a scamming that we opened our safe to arrange some documents and cash then the housekeeping team arrived to cleanup … So i let them enter the room for cleaning but I didn’t close the safe since we are in the room in that time. The safe located inside the closet the one you can walk in .. After they finished the cleaning We find 200 USD from our cash in the safe .. The cleaning team put the new laundry bag right on the top of the safe (in that time it was open) and now body noticed us that the safe is open …!!! I submitted a complaint to the front office of the hotel …!!! And i I described the cleaning staff to them exactly, and who was the person who entered the wardrobe containing the safe...!!! They said they would investigate the incident, and after two days they contacted me again saying they had questioned the cleaning staff, who denied taking anything from our safe...!!! And of course, we didn't find anything... which is obvious because no one would confess in this way without being pressured. And here's the question: why didn't the cleaning staff warn us that the safe was open when they went in to put the new laundry bag on top of it?

L'appartamento è molto spazioso, rendendolo una grande scelta, soprattutto per le riunioni familiari. La stanza era molto pulita e il prezzo è molto ragionevole per la dimensione e il valore offerto. Tuttavia, l'appartamento potrebbe beneficiare di alcune aggiornamenti, poiché le matite si sentono piuttosto morbide e vecchie. Sostituire le matite, le mutandine e il vestaglia migliorerebbe notevolmente il comfort e rendere il soggiorno ancora migliore. In generale, questo è un buon posto per le famiglie che cercano un soggiorno spazioso e conveniente, e con qualche aggiornamento al letto, sarebbe perfetto.

Pro: Economico, la receptionist è stata disponibile, entusiasta e orientata al servizio. Contro: La camera era piccola, la zona doccia non era adatta a persone di corporatura robusta, il soffione della doccia aveva getti d'acqua da entrambe le estremità e la colazione dell'hotel sembrava composta da avanzi di un altro ristorante, confezionati il ​​giorno prima 😭

This is our first stop in Berastagi. Hotel is old, room is also old and there are ants around. It is normal for hotels in Berastagi to not have aircon due to the weather and we are so grateful that the hotel does provide a fan. Even though Berastagi's weather is cooling, we still need the fan for a good air circulation, so we are happy that the hotel does provide the standing fan on our request. We had dinner in the restaurant in the hotel and we were greeted by a friendly cat. We are cat lovers so we really enjoy her companion. Food is decent. Overall our 1 day stay in Sibayak is pleasant because of the customer service. Just hope they can consider to renovate the hotel and make it new, especially the bathroom.

fast respon, clean dan tiba sore. kamar yg sy minta no smoking ternyata bagus loh. thanks