Indonesia: hotel con spa nella provincia di Sumatra Settentrionale

Grand City Hall Medan offre un soggiorno elegante e memorabile nel cuore della città, che combina la sofisticazione classica con i tocchi moderni, creando un'atmosfera accogliente dal momento in cui arrivate. Le camere sono spaziali, ben mantenute e confortevoli, mentre il servizio è professionale e attento.La sua posizione centrale rende particolarmente conveniente per esplorare Medan, sia per l'attività sia per il tempo libero. L'atmosfera generale si sente raffinata e rilassante, rendendola una grande scelta per una comoda città. Molto consigliata per chiunque cerca la qualità, la comodità e un toccamento di eleganza senza tempo a Medan!

We looked forward to a restful stay at the resort. However, the guests in the rooms next to us were inconsiderate and rude. It didn't help that the room's soundproofing wasn't great either. On the first night, they checked in late and made so much noise that it disrupted our sleep. On the second night, the group kept ringing our doorbell looking for their friends and playing loud music and talking late into the night. When we informed the front desk, they said they will speak to the guests to keep the noise down. However the noise continued. When we escalated the issue during checkout, the duty manager said she could not do anything about it. I am sure the noisy group had disturbed the other guests staying at the resort too. Furthermore, I don't understand what's the point of choosing a non-smoking room when the guests next door are smoking throughout the night with the cigarette smoke wafting into our room, because all rooms do not have aircon and hence not fully shuttered. We called the front desk to complain but once against their hands were tied. If you were attracted to the activities that they offered online, please do not place much hope in it. For the two nights we stayed, they said the yoga and singing bowls classes were not being offered. Not that it's full but it just wasn't taking place despite it being a daily activity. We also needed to check out early at 630am but breakfast starts at 7am. Some hotels with better service will ask if guests would like them to pack a small take out box, but this place didn't suggest that, and when I asked if they could do that, they said no. The worst part was when their WhatsApp to me as a guest got my name wrong, seriously do they not check their records first?? For an extremely expensive hotel by Indonesian standards, this place is super disappointing. It has a great view but everything else just spoilt the trip. Sure they offered us a return 2 night stay for our inconveniences, but as an overseas tourists why would I return again to Lake Toba that soon when I can travel elsewhere, and why would I even want to stay here again.

The rooms are cozy, but the cleanliness could be more improved. Housekeeping come every day to clean the rooms. Location is good. Breakfast prepared is local cuisine. Almost all deluxe room is smoking room, and if you need non smoking room you need book executive room (in which much bigger).

Very friendly service at checkin and around the lobby. Room service does a very good job but the towels are worn and not very fresh, desperately need replacing. Only 2x towels are given, plus a floor mat. Nothing else. Feels like a 3-4 star hotel with budget level amenities. Pity.

The best hotel in Medan. Breakfast is good. Staff is friendly. Room partially refurbished.

The room was comfortable overall, but I was disappointed to find that one of the towels had visible stains on it. Towels should be clean and spotless for every guest. Housekeeping should inspect them more carefully and replace any stained towels before the room is assigned. I hope the hotel improves its quality control in this area. If you’d like, I can also  make it more concise,  more formal, or  more strongly worded.

A place that has passed its prime...A decent place for the price paid. No complaints about that.. Great superb location to everywhere.. between 2 hospitals ...and walkaway from malls.. still recommend to take a trike or grab a car . About the hotel... Receptionists were friendly and attentive 2 last elevator to reach floor Rooms are super spacious a king and a twin Have 2 toilets... So no need to scream and shout for a spot But sad thing... Place is poorly maintained Pillows past their shelf life. Toilet floor are slimy... It's a dry toilet I know but cleaning it with water and the smell.. uhh don't get me to start.. sewer smell plus pee smell.. uhhh not a fan.. have to buy moth ball and fresher to make it smell good House keeping... Shall not say much.. not the best. Don't know if they sweep or mop the floors .. So if location is a thing.. a good place to stay if u are not fussy. A decent place that's pasted it's prime

Ottimo ubicazione “Buona posizione, buone camere confortevoli, amichevole e utile personale.” Il personale è amichevole, il colazione è buono, le camere sono pulite

Check-in experience was quite disappointing. We were initially given a smoking room despite requesting non-smoking, and were told to upgrade with an extra charge as no rooms were available on that floor. It was late at night and cancellation wasn’t possible, so we had to proceed. Unfortunately, the new room also had issues with the air-conditioning, making the stay uncomfortable. After a long day, we just wanted to rest, so we didn’t further complain. Overall, the experience was rather underwhelming and could have been handled better.

Book a family suite it comes with 2 rooms with a bathroom in each. However the cleanliness is not like what I'm expecting, it was quite dusty. The amenities weren't complete. Normally a hotel/cottage will provide an iron, but this cottage didn't. We have to call and keep asking from the receptionist yet they didn't send it till the next morning. As for the surrounding from outside the cottage looks very nice especially the morning weather, it was cold and it had a nice view around the cottage. You can take as many photos as you want around it before you leave.