Four Points by Sheraton Xi'an High-tech Zone

Recensioni su Four Points by Sheraton Xi'an High-tech Zone

Four Points by Sheraton Xi'an High-tech Zone

Building 8, Qianhai Park, Silk Road (Xi 'an), 900 Xitai Road, High-tech Zone, Xi 'an, Shaanxi, Chang'an District, Xi'an, Shaanxi, ChinaDettagli hotel
Four Points by Sheraton Xi'an High-tech Zone
Four Points by Sheraton Xi'an High-tech ZoneFour Points by Sheraton Xi'an High-tech ZoneFour Points by Sheraton Xi'an High-tech Zone
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

9.6/10
Eccellente
1198 recensione
Recensioni verificate
Ubicazione9.6
Strutture e servizi9.6
Servizio9.5
Pulizia9.6
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Tutte le recensioni(1198)
Recensioni positive(1172)
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Ambiente di classe(135)
Reception gentilissima(129)
Ottima colazione(113)
Ideale per viaggi di lavoro(66)
Camere ampie(61)
Vicino alla metro(38)
Palestra meravigliosa(18)
Ottimo caffè(5)
Recensioni negative(26)
N Lau
Superior King
Soggiorno: mar 2025
Affari
13 recensione
7.5/10
Pubblicata: 31 mag 2025
The hotel room is spacious and clean; however, the location is not very convenient. The breakfast leaves much room for improvement.
Traduci
Risposta dalla struttura: Dear Valued Guest, Greetings from Four Points by Sheraton Xi'an High-tech Zone! Please accept our sincerest apologies for the inconvenience you experienced during your stay. We take your feedback regarding the breakfast service very seriously, and our management team has placed great emphasis on improving the dining options. We have been actively optimizing the menu at our restaurant. It would be our genuine pleasure to have another opportunity to serve you, allowing you to witness the enhanced service attitude of every team member as well as the improvements in our facilities and environment. Looking forward to welcoming you back! ----Guest Service Manager Yolanda Qiang
paulrob200
Superior King
Soggiorno: dic 2024
Viaggio in solitaria
90 recensione
9.5/10
Fantastico
Pubblicata: 19 gen 2025
Stayed here as it had close access to a school where i had meetings. There is nothing much around but metro line 6 is by the hotel giving access to the main city attractions. Room clean, service good, breakfast fine. Room temperature arguably a little too warm but all in a good hotel. Lots of consruction in the area which suggests it will become a busier area in years to come.
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Risposta dalla struttura: 尊敬的賓客您好: 感謝您對我們的肯定, 我們也會給您提供更加細緻周到的服務體驗, 讓追求卓越的您即使在旅途中也會有如在家般的舒適與便捷。很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 歡迎您再回來體驗, 祝生活愉快!---賓客服務經理Yolanda Qiang
Utente ospite
Camera Premier(letto matrimoniale)
Soggiorno: giu 2024
Famiglia
5 recensione
7.0/10
Pubblicata: 16 lug 2024
A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.
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Risposta dalla struttura: Dear guest .Thank you for staying in our hotel and receiving your suggestions. We appreciate your support and attention and hope we can have the opportunity to serve you again. If you have any other questions or need help, please feel free to contact us and we will be happy to serve you.
Keen explorer
Superior King
Soggiorno: ago 2024
Viaggio in solitaria
29 recensione
6.5/10
Pubblicata: 24 set 2024
The hotel access was actually blocked by a road construction but I could not find any information on the website nor in trip.com. On top of that hotel staff did not say anything when I checked in nor that they show their regret about the inconvenient I had.
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Risposta dalla struttura: Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of check in is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with FO team to ensure the necessary guidelines are in place and reviewed to prevent not show concern to our guest from occurring in the future. We do apologize for hotel main entrance changed inconvenience caused.I hope you choose to stay with us again when your travels bring you back to the area. Front Office Manager - Tony Liu
EricM
Superior King
Soggiorno: mag 2024
Affari
24 recensione
7.0/10
Pubblicata: 19 giu 2024
Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.
Traduci
Risposta dalla struttura: Dear guest: Hello! Thank you for choosing our hotel, the hotel is located near the high-tech Phase 3 supporting facilities are under construction, you can also contact the front desk to recommend the supporting entertainment near the hotel. We are deeply sorry that you have experienced problems with our service. We take your feedback very seriously and will take immediate action to address the root cause of the issue to avoid a similar situation happening again. Thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Utente ospite
Camera Superior per due persone
Soggiorno: ago 2025
Altro
9 recensione
10/10
Eccezionale
Pubblicata: 17 set 2025
酒店乾淨衞生,去市區有6號線和公交,房間望出去就是藍天白雲視野好。因要出門辦事來不及吃早餐,問能否打包。餐廳值班經理馬上拿來打包盒,還問需不需要水果和咖啡。一份水果和飲料價是有限的,但用心為旅客着想的服務理念價是無限的。以後還會住這裏。
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Risposta dalla struttura: 尊敬的賓客: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快!--賓客服務經理Yolanda Qiang
Utente ospite
Camera Superior per due persone
Soggiorno: lug 2025
Viaggio con amici
12 recensione
10/10
Eccezionale
Pubblicata: 17 ago 2025
酒店環境衞生一如既往的超預期👍,安排的房間可以清楚的看到秦嶺山風景非常漂亮,酒店服務更是不在話下尤其今天辦理退房的兩位工作人員,她們總能考慮到客人可能存在的需求,由於西安天氣比較熱貼心的詢問我們是否需要帶瓶水 是否有開車,全程微笑和藹可親,非常不錯,下次有機會還會再來
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Risposta dalla struttura: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理Yolanda Qiang
Utente anonimo
Camera Superior per due persone
Soggiorno: lug 2025
Altro
12 recensione
10/10
Eccezionale
Pubblicata: 14 ago 2025
設施:設施挺全的,體重秤熨燙機什麼的都有,小遺憾是電視不能投屏(也許是我不會用,不過也沒有找到投屏的説明) 衞生:挺好的,提個建議,墊腳毛巾可以掛在淋浴間的把手上,我們這間房間的淋浴間把手上掛的是一個大的浴巾,墊腳毛巾和浴巾混放在了洗手池子下面 環境:安靜,有個小花園,很喜歡,不過今天太曬了沒去溜達 服務:OK早餐的時候服務員幫忙沖咖啡送咖啡,挺細心的,但是早餐酸奶旁邊沒有放吸管,建議可以擺放一下,不然酸奶衹能撕開蓋子倒杯子裏喝,很容易弄臟手
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Risposta dalla struttura: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理 Alvin Wu
Utente ospite
Superior King
Soggiorno: lug 2025
Famiglia
2 recensione
10/10
Eccezionale
Pubblicata: 23 ago 2025
送孩子來西安電子科技大學報道入住這家酒店,酒店的整體氛圍温馨,房間舒適宜人。工作人員服務周到,能及時滿足客人的需求。酒店位置就在大學對面,離地鐵站很近非常方便!一次滿意的入住體驗!
Traduci
Risposta dalla struttura: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理Kevin Wang
Mei1997
Camera Superior per due persone
Soggiorno: lug 2025
Famiglia
1 recensione
10/10
Eccezionale
Pubblicata: 23 ago 2025
房間超大,床竟然有一米圖,對面就是娃學校,隔着窗户就可以看到西電的足球場,前後小美女Zara很熱情很貼心還送上了水果,要是價格再優惠點就更完美了,還有免費的洗衣房,
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Risposta dalla struttura: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理Yolanda Qiang
Yefengchaoxi
Superior King
Soggiorno: giu 2025
Affari
63 recensione
10/10
Eccezionale
Pubblicata: 27 lug 2025
絕對值得五星推薦!** 入住[福朋喜來登酒店]的體驗堪稱完美,從入住到離店每一個細節都令人印象深刻。 一進大堂就被高雅的設計和温馨的氛圍吸引,工作人員熱情周到,主動幫忙提行李、引導入住,前台辦理效率超高。客房整潔寬敞,床品舒適柔軟。 設施齊全:有洗衣房 早餐品種豐富,中西式搭配合理,還有本地特色小吃。 推薦給朋友,下次來[西安]的首選
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Risposta dalla struttura: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理 Tony Liu
Utente ospite
Superior King
Soggiorno: lug 2025
Affari
1 recensione
10/10
Eccezionale
Pubblicata: 14 ago 2025
房間很乾凈,酒店人員的服務和態度都非常好,有24小時健身房(跑步機啞鈴器械,無游泳池)還有乾洗服務。不足地方是早餐種類一般,然後房間不帶浴缸。但是五星級酒店這個價格非常給力
Traduci
6/8
Risposta dalla struttura: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理 Alvin Wu
Utente ospite
Camera Superior per due persone
Soggiorno: ago 2025
Coppia
37 recensione
10/10
Eccezionale
Pubblicata: 12 set 2025
設施:齊全,房間舒適 衞生:十分乾淨 環境:離市中心較遠,屬於高新區核心地帶 服務:很貼心,屬於看不到服務人員但能感受到服務的那種。
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Risposta dalla struttura: 尊敬的賓客: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快!--賓客服務經理 Alvin Wu
Utente ospite
Camera Superior per due persone
Soggiorno: lug 2025
Famiglia
5 recensione
10/10
Eccezionale
Pubblicata: 26 ago 2025
酒店地理位置不錯,出門就是地鐵6號線,直接到西安市中心,房間乾淨整潔,智能化服務,前台小哥人爽心美,給我們升級了房間,早餐環境不錯,下次來西安會繼續選擇。
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Risposta dalla struttura: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 您反饋的意見,我們非常重視,會轉達至酒店管理層。歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理 Cassie Wan
Utente ospite
Superior King
Soggiorno: ago 2025
Affari
6 recensione
10/10
Eccezionale
Pubblicata: 16 set 2025
房間寬敞明亮乾淨整潔又温馨,賓至如歸。前台人員和保潔阿姨都非常熱情,看着就讓人心生喜悦。還給我升級了套房,特別滿意。
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Risposta dalla struttura: 尊敬的賓客: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快!--賓客服務經理Cassie Wan