Hotel Neo Puri Indah - Jakarta

Recensioni su Hotel Neo Puri Indah - Jakarta

Hotel Neo Puri Indah - Jakarta

Jl. Kembangan Raya No.8, Kembangan Utara, Kec, Kembangan, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11610, IndonesiaDettagli hotel
Hotel Neo Puri Indah - Jakarta
Hotel Neo Puri Indah - JakartaHotel Neo Puri Indah - JakartaHotel Neo Puri Indah - Jakarta
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.4/5
Molto buono
403 recensione
Recensioni verificate
Ubicazione4.5
Strutture e servizi4.2
Servizio4.4
Pulizia4.4
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Tutte le recensioni(403)
Recensioni positive(394)
Recensioni con foto/video(150)
Pulito e ordinato(66)
Proprietario simpatico(46)
Comodo per lo shopping(13)
Troppo rumore(12)
Vicino all'area commerciale(12)
Ideale per viaggi di lavoro(9)
Ottima colazione(9)
Trasporti comodi(7)
Recensioni negative(9)
Santikasari
Camera Superior
Soggiorno: apr 2023
Altro
138 recensione
5.0/5
Eccezionale
Pubblicata: 7 mag 2023
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sunqisk
Camera Superior
Soggiorno: dic 2024
Lavoro
25 recensione
4.5/5
Ottimo
Pubblicata: 4 gen 2025
Spacious room! Great location! Walking distance to Puri indah mall, plenty of space for parking if you are driving. Service was great except the hostess at the restaurant on a night shift (not well trained and not attentive) For food options, with 2mins walk you will have many options from restaurant to local street foods. Overall a pleasant stay. Love the bed, very comfortable, had great sleep everynight
Traduci
Risposta dalla struttura: Dear Sir / Madam, Warmest greetings from Hotel Neo Puri Indah JakartaThank you so much for your review! We're glad to hear that you enjoyed the spacious room, great location, and ample parking space available. We also greatly appreciate your comments about our service, particularly regarding your experience at the restaurant. We will ensure to improve staff training to provide better service. We're glad you also enjoyed the food options available around the hotel area. Thank you for your valuable feedback, and we hope to welcome you back in the future for an even more pleasant stay.Best Regards,Panji Dwiswara | Hotel Manager
Edwin’s Travel
Camera Superior
Soggiorno: nov 2024
Lavoro
2 recensione
4.0/5
Molto buono
Pubblicata: 16 dic 2024
Good value for money. Not a lot of choices for breakfast but good enough for its price. The room is decent, a bit noisy if your room is facing the road. Staff has good service. Overall good value of money.
Traduci
Risposta dalla struttura: Dear Bapak Edwins Travel ,Warmest greeting from Hotel Nep Puri Indah JakartaThank you for your review! We're glad to hear that you found our service satisfactory and that you felt the price offered good value for the facilities provided. We also appreciate your feedback regarding the breakfast variety and the noise from rooms facing the road. We'll continue to work on improving the quality of our services and guest comfort. We hope to welcome you back in the future.Best regards,Panji Dwiswara | Hotel Manager
Utente ospite
Deluxe vista città
Soggiorno: apr 2024
Coppia
2 recensione
1.7/5
Pubblicata: 8 mag 2024
1, No compliman drinking water. . I have to buy. 2. Telephone unit out of order. 3. No. 1 lift not working properly. To go to 1st floor not worlking. Have wait for 2nd lift to the 1st floor. 4. TV not working properly. ( need to adjusted by engineer) 5. 6/5/2024 ,I arvd hotel at 13.00 p.m. no room available .( receptiones located me to connected room. I prefer separated room ) Then I have to wait half an hour. And checked in about 13.00 p.m. Time check in suppose at 14.00 p.m. As a regular travelle. I found NEO was very much dissapointed me.
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Risposta dalla struttura: Dear Mr. Luca, Greetings From Neo Puri Indah Hotel Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.I apologize on behalf of everyone at Neo Puri Indah Hotel We’re normally known for our exceptional attention to detail, and we regret that we missed the mark, please know that your situation was an exception. As you can see from other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.I would appreciate another chance to earn your business. Please do email me or ask for me next time you’re back, I would be happy to assist you personally.Best Regards,Dafiesa AlyaAssistant Front Office Manager
Cute Taiwan
Camera Superior
Soggiorno: ago 2024
Lavoro
12 recensione
4.2/5
Molto buono
Pubblicata: 14 set 2024
Nice experience
Traduci
Risposta dalla struttura: Dear guest ,Thank you for your feedback! We're so glad to hear that you had a nice experience during your stay. It’s always a pleasure to know our guests are satisfied.We hope to welcome you back for another great stay soon.Regards,Panji Dwiswara | Hotel Manager
Utente ospite
Camera Superior
Soggiorno: feb 2024
Lavoro
2 recensione
4.7/5
Fantastico
Pubblicata: 27 mar 2024
Clean and tidy! The customers and cleaners there are very friendly and do their job well! I feel safe and sleep well during these few days trip in Neo Puri Indah Hotel.
Traduci
Risposta dalla struttura: Dear Mr/Mrs, Greetings From Neo Puri Indah Hotel Thank you for leaving such a great review, the team here at Neo Puri Indah is thrilled to hear such good feedback.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to seeing you again in the near future.Yours Sincerely,Dafiesa AlyaAssistant Front Office Manager
Utente ospite
Camera Superior
Soggiorno: lug 2024
Lavoro
11 recensione
4.0/5
Molto buono
Pubblicata: 15 ago 2024
Warmth welcome receptionist, helpfull and polite, appreciated. Good location nearby mal lippo and puri indah mal, it is really convenience. Air condition work well and smooth sound. Bath room quite clean and not smelly. Bed room surprisingly big enough for family members. Need to be improve please provide mini refrigerator and tv cable. Completed with all of these will be perfect, thank you for kind hospitality.
Traduci
Risposta dalla struttura: Dear Guest ,Thank you so much for your wonderful feedback! We’re thrilled to hear that you received a warm welcome from our receptionist and that our team was helpful and polite. We're also glad to know that you enjoyed our convenient location near Lippo Mall and Puri Indah Mall, as well as the comfort of your spacious room and the smooth functioning of the air conditioning.We truly appreciate your suggestions about adding a mini refrigerator and TV cable. These are great points, and we will certainly consider them as we work to improve the amenities for our guests.Thank you again for your kind words and thoughtful feedback. We hope to welcome you and your family back for an even better stay in the future.Regards,Panji Dwiswara | Hotel Manager
HailiS
Camera Superior
Soggiorno: lug 2024
Viaggio con amici
9 recensione
5.0/5
Eccezionale
Pubblicata: 8 ago 2024
Beautiful hotel! The location was ideal, very close to nearby malls. The staff were friendly and everything was clean.
Traduci
Risposta dalla struttura: Dear Mr. Hailis ,Thank you for your kind review! We're so happy to hear that you found the hotel beautiful and enjoyed our ideal location near the malls. It's also great to know that our friendly staff and clean facilities helped make your stay more enjoyable.We truly appreciate your feedback and look forward to welcoming you back for another wonderful experience.Regards, Panji Dwiswara | Hotel Manager
Utente anonimo
Camera Superior
Soggiorno: giu 2024
Lavoro
7 recensione
4.5/5
Ottimo
Pubblicata: 20 lug 2024
Very nice hotel, great service from the staffs. The breakfast was okay as expected. The impressive point is the hotel room and aircon. Clean, nice and cool aircon
Traduci
Risposta dalla struttura: Dear Guest ,Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our service and that you were impressed with the room and air conditioning. It's always our goal to provide a clean, comfortable, and cool environment for our guests, and we're happy to know we met your expectations.We also appreciate your thoughts on the breakfast, and we’ll continue working to improve all aspects of the guest experience. We hope to welcome you back soon for another excellent stay.Regards,Panji Dwiswara | Hotel Manager
Chin
Camera Superior
Soggiorno: mag 2024
Lavoro
7 recensione
3.5/5
Pubblicata: 7 lug 2024
Compare with Neo in Other location in Indonesia, this Neo hotel condition not as good as other. Consider average only
Traduci
Risposta dalla struttura: Dear Mrs.Chin,Greetings From Neo Puri Indah Hotel Thank you for your detailed feedback. It is unfortunate to learn that we could not live up to your expectations in certain aspects.Our team is continuously enhancing the service and facilities for comfort and to meet our Guest's satisfaction. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We would like to get in touch with you directly to learn more about where and how we fell short in details. Would you kindly contact us directly.Thank you again for sharing your thoughts and we look forward to welcoming you to our hotel.Best Regards,Panji Dwiswara | Hotel Manager
Utente anonimo
Camera Superior
Soggiorno: ago 2023
Coppia
19 recensione
4.7/5
Fantastico
Pubblicata: 25 set 2023
Room is clean, near to puri indah mall and alot of foods close to the hotel.
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KevinLiau
Camera Superior
Soggiorno: dic 2023
Lavoro
15 recensione
3.7/5
Pubblicata: 11 mar 2024
Nothing much to expect other than it was a standard hotel. It has a good location, so-so amenities. Food was alright. The price is of value. Will stay again if it's for business.
Traduci
Risposta dalla struttura: Dear Mr. Kevin, Greetings From Neo Puri Indah Hotel Thank you so much for having stayed with Neo Puri Indah Hotel and taking the time to write your feedback.It is great to hear that you love our food and location.Looking forward for the next stay.Best Regard,Dafiesa AlyaAssistant Front Office Manager
TEONGJOO
Camera Superior
Soggiorno: dic 2023
Lavoro
4 recensione
3.7/5
Pubblicata: 21 gen 2024
The hotel service and cleanliness are acceptable. The only set back is the smelly air. Especially when the central air conditioning system is turned off. Seems that the hotel wants to cut down their electricity bills.
Traduci
Risposta dalla struttura: Dear Mr TEONGJOO, Warm greetings from Hotel NEO Puri Indah Jakarta Thank you for staying and taking the time to provide a review and input for our hotel. We hope to always be able to provide services that meet your and your family's expectations. On behalf of the management, allow us to apologize for the inconvenience you've experienced while staying here. We have checked AC that is not functioning optimally, will definitely make you very uncomfortable, we apologize very much, Mr TEONGJOO, our team has made special repairs to the lobby area AC and checked it every day by our team of technicians so that it is functioning properly and not happened again at a later,We will make sure to always improve the quality of our services from time to time. So, on future visits, you get an even better stay experience. If you still have questions or feedback about us, please contact us again. Once again, thank you for your attention and input. We will always look forward to your return to stay at NEO Puri Indah jakarta and provide the best service from us. Regards, Panji Dwiswara. Hotel Manager.
Utente anonimo
Camera Superior
Soggiorno: giu 2023
Coppia
2 recensione
4.7/5
Fantastico
Pubblicata: 14 lug 2023
Very good and strategic hotel. The staffs are kind and polite on answering questions. Check in and check out was simple. But there is only one person on the receptionist which make the check in and check out slow. Other than that, this is a great place to stay ✨
Traduci
Utente ospite
Camera Superior
Soggiorno: dic 2023
Viaggio con amici
3 recensione
3.5/5
Pubblicata: 16 gen 2024
Very noise as the hotel on a busy street and having no double glass to prevent the noise . The wedding parties make worse and more noise. The Mentenace of air-condition is a nother contours repeated issue The staff are very nice and they try to help
Traduci
Risposta dalla struttura: Dear Mr.尼欧房, Warm greetings from Hotel NEO Puri Indah Jakarta Thank you for staying and taking the time to provide a review and input for our hotel. We hope to always be able to provide services that meet your and your family's expectations. On behalf of the management, allow us to apologize for the inconvenience you've experienced while staying here about noise and We have checked AC that is not functioning optimally, will definitely make you very uncomfortable, we apologize very much, Mr 尼欧房, our team has made special repairs to the lobby area AC and checked it every day by our team of technicians so that it is functioning properly and not happened again at a later,We will make sure to always improve the quality of our services from time to time. So, on future visits, you get an even better stay experience. If you still have questions or feedback about us, please contact us again. Once again, thank you for your attention and input. We will always look forward to your return to stay at NEO Puri Indah jakarta and provide the best service from us. Regards, Panji Dwiswara. Hotel Manager.