Mercure Urumqi High-speed Railway Station

Recensioni su Mercure Urumqi High-speed Railway Station

Mercure Urumqi High-speed Railway Station

36 Rongsheng 3rd Street, Kaixuan Mingshi Guangdong Building, Saybag District, Urumqi, Xinjiang, ChinaDettagli hotel
Mercure Urumqi High-speed Railway Station
Mercure Urumqi High-speed Railway StationMercure Urumqi High-speed Railway StationMercure Urumqi High-speed Railway Station
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

9.1/10
Buono
572 recensione
Recensioni verificate
Ubicazione9.2
Strutture e servizi9.1
Servizio8.9
Pulizia9.1
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Ottima colazione(37)
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JP33
Deluxe King Room (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: lug 2025
Viaggio con amici
58 recensione
9.0/10
Ottimo
Pubblicata: 17 ago 2025
This hotel is located at urumqi new area. The hotel is modern and comfortable. Breakfast is simple china style breakfast.
Traduci
Risposta dalla struttura: Thank you for your feedback!Dear Valued Guest：Thank you so much for taking the time to share your experience at our hotel! We’re delighted to hear that you enjoyed our modern facilities and comfortable accommodations during your stay in Urumqi New Area.Your kind words about our location and ambiance are truly appreciated. Regarding breakfast, we strive to offer authentic local flavors while catering to diverse preferences — we’re glad you experienced our traditional Chinese breakfast options! We also provide international selections daily, and we welcome any suggestions to enhance your future dining experience.It would be our pleasure to welcome you back soon. Should your travels bring you to Urumqi again, feel free to contact us directly for personalized assistance.
0dnary
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Soggiorno: apr 2025
Famiglia
10 recensione
9.0/10
Ottimo
Pubblicata: 6 giu 2025
Overall is okay. Free airport service is recommended. Toilet design is not that ideal that we are looking by travelling with family.
Traduci
Risposta dalla struttura: 尊敬的客人，非常感謝您選擇入住我們酒店並留下細緻的評價！很關於您提到問題，我們深感歉意給您帶來了不便。您的反饋對我們至關重要，正是每一位客人的建議，幫助我們不斷改進。期待未來能再次為您提供更貼心的服務，願您下次入住時能感受到我們的進步！祝您生活愉快，萬事順遂～
Peek Eem Wong
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Soggiorno: mar 2025
Viaggio con amici
11 recensione
10/10
Eccezionale
Pubblicata: 14 apr 2025
This is our third time staying in this hotel .. The staff are amazingly friendly and helpful especially security officer … 0068 Location is excellent and a lots of eateries around and rooms are spacious and super clean ! Breakfast in the morning is excellent and delicious ! Would definitely come back when we are in Urumqi ..
Traduci
Risposta dalla struttura: 尊敬的賓客：非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快
Utente anonimo
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Soggiorno: set 2024
Viaggio con amici
12 recensione
8.5/10
Molto buono
Pubblicata: 9 ott 2024
I like the hotel a lot. It's new, the staff is very friendly, helpful and attentive. They do provide free airport transport transfer which save me for the taxi. Their laundry room even provide the free detergents, which are not commonly in other hotel in Urumuqi.
Traduci
Risposta dalla struttura: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly
dav781
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: mag 2024
Famiglia
14 recensione
10/10
Eccezionale
Pubblicata: 9 giu 2024
A new hotel with high-tech amenities, like power curtains, voice control remote in the room, customer service robot, etc. Hotel provides free airport transfer and is within walking distance of the high speed rail station (you can see it from hotel and just need to walk towards it). The hotel is also flexible when it comes to late check out, allowing us to use the room till 5pm. They also have a laundry room equipped with excellent washer and dryer machines that are free for guests to use. If there is something to pick on the hotel, the breakfast can be improved, and should start earlier than 8am.
Traduci
Risposta dalla struttura: 尊敬的賓客：您好！感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務！
Patdb
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: ago 2024
Coppia
10 recensione
9.0/10
Ottimo
Pubblicata: 6 ott 2024
Very nice hotel, nearly the railway station convenient for business people, but a bit too far from the city center. A warm welcome at the reception and very helpful people. We got an early check in without any problem. Very spacious room and bathroom. Excellent laundry machines. Breakfast is ok.
Traduci
Risposta dalla struttura: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Rattana Sihawong
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: ago 2024
Viaggio con amici
9 recensione
10/10
Eccezionale
Pubblicata: 23 set 2024
Really enjoy to stay here. Everything was perfect. Not far from Urumqi train station. The staff cannot speak english but they tried to communicate with us.
Traduci
Risposta dalla struttura: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Utente ospite
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: apr 2024
Viaggio con amici
43 recensione
9.0/10
Ottimo
Pubblicata: 30 mag 2024
Close to airport, only 20 minutes. Breakfast is good. Sight seeing 天山天池is wonderful.
Traduci
Risposta dalla struttura: 尊敬的賓客：您好！感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務！
Hutongerdaye
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: lug 2025
Famiglia
66 recensione
10/10
Eccezionale
Pubblicata: 10 ago 2025
這次攜全家來烏魯木齊玩，選了高鐵站旁的美居酒店，體驗感真的超預期，又方便又舒適又高性價比！ 首先地理位置太絕了！從烏魯木齊站出來，拖着行李箱慢悠悠走10分鐘就到。因為當天到達時已10點，酒店就派車來接了，服務免費並全面周到。酒店距離天山機場路程也衹有20分鐘，走的時候酒店也安排車送機了，感謝接送我們的黃師傅，人好有耐心，駕駛技術也好。酒店距離城市主要景點也都不遠，網約車10-20元都能到，十分便利。 酒店大堂透着法式輕奢感，客房裡的佈置簡潔又不失格調，莫蘭迪色系的軟裝讓人特別放鬆。關鍵是設施超貼心——全屋智能控制系統，躺在床上喊小度小度就能開關燈、調空調、開窗簾和電視等；衞生間的智能馬桶和熱帶雨林花灑，洗去旅途疲憊太舒服了。 服務更是沒話説！前台Katie辦理入住超快，熱情地填寫了早餐卡，介紹了酒店入住相關細節訊息。走時前台小哥贈送了本地的特色小食，酸甜解膩。晚上要牙刷礦泉水，阿文經理服務很快就送來了，態度特別好。 早餐品類簡單卻恰到好處，既有新疆特色的主食、麪包、現釀酸奶和水果，還有現煮的餛飩和麪條，吃的很舒服。 不管是趕高鐵、乘飛機，出差還是旅遊，這家都能打滿分，下次來烏魯木齊還住這！
Traduci
6/11
Risposta dalla struttura: 哇哦，看到您的點評小美開心的都要飛起來啦～～能帶給您如此滿意的服務以及體驗，也是小美一直心心念念要做到的，看到小主這麼滿意，小美也代表酒店全體的小夥伴向您致謝，也期待您下次繼續入住烏魯木齊高鐵站美居酒店哦～～
Utente ospite
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Soggiorno: lug 2025
Viaggio con amici
2 recensione
10/10
Eccezionale
Pubblicata: 21 ago 2025
此次入住貴酒店的經歷，堪稱一次完美的感官與心靈享受，其無微不至的服務和堪稱驚艷的早餐體驗，讓我毫不猶豫地獻上全五分好評！ 關於服務： 從抵達門廊那一刻，禮賓員温暖真誠的微笑和主動上前搬運行李的舉動，瞬間洗去了我旅途的疲憊。前台辦理入住效率極高，工作人員不僅清晰地介紹了酒店的各項設施，還因為我隨口提及的慶祝紀念日，意外地為我免費升級了房型。入住期間，無論是客房服務人員見面時親切的問候，還是前台有求必應、迅速解決我一切小問題的專業態度，都讓我感受到了“家外之家”的温暖與安心。這種滲透在每個細節中的主動式、人性化服務，真正體現了酒店管理的最高水準。 關於早餐： 酒店的早餐遠遠超出了“吃飽”的範疇，而是一場真正的“舌尖上的盛宴”。餐廳環境優雅舒適，餐枱佈置整潔有序。餐品種類之豐富令人贊歎：中西合璧，既有地道的本地特色小吃（如現煮的粉面、饢），也有精緻的西點麪包、口味一流。服務人員收盤及時，咖啡茶飲補充迅速，始終面帶微笑，耐心滿足客人的個性化需求。每天清晨在如此美好的環境中享用一頓豐盛早餐，為一整天的行程注入了滿滿的元氣。
Traduci
Risposta dalla struttura: 尊敬的客人，您好！非常感謝您抽出寶貴時間，為我們留下這段深刻而專業的評價。您能感受到我們致力於“預見性”和“同理心”服務的初衷，並給予如此高的讚譽，這讓我們感到一切努力都是值得的。您提到的兩個服務案例——“快速送件”和“主動增枕”——已被我們作為服務典範在內部進行分享和學習。這正是我們鼓勵員工做到的：用心觀察，用行動表達關懷。能為您帶來驚喜和便利，是我們最大的成就感。同樣，您對早餐“本地特色檔口”和“食材品質”的深度解讀，完全説中了我們餐飲設計的核心理念——既提供地道風味，也堅守卓越品質。您的滿意是對廚師和餐飲服務團隊最高的褒獎。您的認可猶如明燈，為我們指明瞭繼續前進的方向。我們期待您的再次光臨，體驗我們更多用心的服務細節。[烏魯木齊高鐵站美居酒店] 全體員工 敬上
Utente ospite
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Soggiorno: lug 2025
Coppia
2 recensione
10/10
Eccezionale
Pubblicata: 17 ago 2025
絕對值得全五星好評！這次入住體驗超乎預期。從踏入大堂那一刻起，就感受到專業和熱情。前台辦理入住高效且細緻，主動介紹了酒店設施。房間設計現代簡潔，空間寬敞，最驚喜的是那張雲朵般柔軟的大床和高質量的床上用品，一夜好眠，疲憊全消！客房服務響應迅速且禮貌周到，一個小需求馬上得到解決。酒店位置也很便利，周邊餐飲選擇多。無論是硬件設施還是軟性服務，都體現了極高的水準，強烈推薦給追求舒適和品質的商務或休閑旅客，下次必定首選！
Traduci
Risposta dalla struttura: 尊敬的小主您好呀～～能在落地窗前為您呈現城市天際線，是我們的榮幸！酒店高層景觀房採用Low-E玻璃技術，既保證通透採光又隔絕噪音，特別適合觀景放鬆。離店時若需前往高鐵站或機場，還可以到前台預約哦，10:00～19:00免費接送的～～～
Utente ospite
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: lug 2025
Viaggio in solitaria
1 recensione
10/10
Eccezionale
Pubblicata: 16 ago 2025
必須給滿分！這次入住體驗堪稱完美，酒店在細節上的用心令人印象深刻。房間不僅乾淨整潔，佈局合理且充滿巧思（如充足的充電接口、舒適的閲讀燈）。衞浴空間寬敞明亮，水壓強勁穩定，備品品質上乘，淋浴體驗極佳。早餐種類豐富多樣，食材新鮮，中西式選擇都很精緻，開啟元氣滿滿的一天。健身房設施維護良好，滿足基本鍛鍊需求。特別要表揚的是員工真誠的微笑和主動關懷，無論何時遇到都親切問候，讓客人有賓至如歸的感覺。物超所值，強烈推薦！
Traduci
Risposta dalla struttura: 尊敬的小主您好呀～～能在落地窗前為您呈現城市天際線，是我們的榮幸！酒店高層景觀房採用Low-E玻璃技術，既保證通透採光又隔絕噪音，特別適合觀景放鬆。離店時若需前往高鐵站或機場，還可以到前台預約哦，10:00～19:00免費接送的～～～
KaidiKatie
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: lug 2025
Viaggio con amici
2 recensione
10/10
Eccezionale
Pubblicata: 16 ago 2025
毫無疑問的五星體驗！酒店從預訂到離店全程無槽點。地理位置優越，交通極其便利，無論是高鐵還是機場都很方便，周邊購物餐飲也很齊全。入住時前台效率高，主動升級了房型並詳細説明瞭各項服務。房間景觀很棒，落地窗採光充足，視野開闊，讓人心情愉悦。房間內設施智能化程度高（如窗簾、燈光控制），免費Mini Bar飲品豐富貼心。最打動人的是服務的温度：吧枱有酸梅湯、咖啡還有馥芮雅之吻（他們自己調的）；離店時主動詢問是否需要幫忙叫車並協助搬運行李。這種潤物細無聲的周到，讓人倍感温暖。無論是商務出差還是家庭出遊，這裏都是絕佳選擇！
Traduci
Risposta dalla struttura: 哇哦，看到您的點評小美開心的都要飛起來啦～～能帶給您如此滿意的服務以及體驗，也是小美一直心心念念要做到的，看到小主這麼滿意，小美也代表酒店全體的小夥伴向您致謝，也期待您下次繼續入住烏魯木齊高鐵站美居酒店哦～～
Utente ospite
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Soggiorno: lug 2025
Viaggio con amici
1 recensione
10/10
Eccezionale
Pubblicata: 15 ago 2025
位置優越：緊鄰高鐵站，出行超便利。 房間舒適：設施智能，床品親膚，隔音效果好。 服務暖心：前台響應迅速，主動升級房型，自製冷飲好喝。 衞生細節：浴室無積水，地毯無污漬，光腳走動無塵。 性價比高：這個價位能享受高端體驗，強烈推薦！
Traduci
Risposta dalla struttura: 尊敬的小主您好呀～～能在落地窗前為您呈現城市天際線，是我們的榮幸！酒店高層景觀房採用Low-E玻璃技術，既保證通透採光又隔絕噪音，特別適合觀景放鬆。離店時若需前往高鐵站或機場，還可以到前台預約哦，10:00～19:00免費接送的～～～
Daizhenzhuerhuandepangmeimei
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Soggiorno: giu 2025
Affari
22 recensione
1.2/10
Pubblicata: 26 lug 2025
奇葩！！！！ 入住第二天早上，拖鞋洗澡濕了，問保潔再要一雙拖鞋，阿姨問我你們今天續房嗎。我還以為是普通關心，我説今天退房。阿姨回答我去：一般退房我們就不給補拖鞋了…服！500多的房價，要兩雙拖鞋都不行。 中午退房和前台説了這事，前台説，阿姨太忙了。這是忙的事情？ 第二件：退房特地給前台説錄一下車牌我要走了，前台説地面停車場是免費的直接出去。結果，我到閘口就去要收費。後面一排車，我就付費出了。我給前台打電話，詢問情況。前台説我沒給保安説我要出去。 從客房到前台和着沒有一個清醒人…完全影響我一開始的好印象，本來還覺得挺乾淨的。哦對了，刷牙牙刷掉我一嘴毛…
Traduci
Risposta dalla struttura: 尊敬的小主您好，對您入住感受到的不滿酒店深表歉意，同時也對客房部門提出了要求，針對客人提出的合理訴求務必要滿足客人，避免給客人造成不便；針對您提出的停車出車問題我們已跟物業積極溝通，儘快更改為輸入車牌號後出場，再次感謝您提出的寶貴意見，也期待您能下次繼續入住高鐵美居，讓我們的改變讓您感受到～～