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5 stelle

The Tokyo Edition, Toranomon
4.3/5120 Recensioni

The Tokyo Edition, Toranomon

Tokyo|0.73km dal systemsGo Tokyo Head Office

Ultima prenotazione 22 ora/e fa

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Candeo Hotels Tokyo Roppongi
4.1/5123 Recensioni

Candeo Hotels Tokyo Roppongi

Akasaka/Robbongi/Azabu Tokyo|0.73km dal systemsGo Tokyo Head Office
Overall this place was just ok. Japan has a high bar for hotels, most of them are going to be good, if not great. This hotel just has a lot of small annoyances that add up and made it my least favorite hotel out of the four I stayed at on this trip. First the good: Good location within walking distance of the two big malls in Roppongi, Tokyo Midtown and Roppongi Hills. Two metro lines stop nearby. The hotel itself is nice but feels slightly dated. There’s a view of Tokyo Tower from most of the rooms but especially higher floors. Overall I liked Roppongi. It seems like a place where real Tokyoites live and work as opposed to the more popular places mobbed by tourists. The bad: The bathrooms. Incredibly small, with absolutely no space between the toilet, bathtub, and sink. I know Tokyo rooms are small but this bathroom is especially bad. Also, the floor in the bathroom is sunken, as in lower than the rest of the room so you have to step down every time you enter. This caught me by surprise more than once. Also the floor felt a bit unstable…kind of like it was made of a plastic layer you stand on above the real floor. At least it was clean. There’s a lot of weird unsafe parts of the room, which is especially a worry with kids. The step down into the bathroom I mentioned. There’s a sharp edge next to the bed on the couch/nightstand that I scratched myself on. There’s a glass table with pointy edges that just feels out of place in the tiny room. The plugs and light switches are right in the middle of the bed headrest which makes them easy for kids to play with and makes it so your charging cables are running across the bed. The elevator is annoying. It ALWAYS stops on the 3rd floor (reception) no matter what. The ground level exit is on the 2nd floor, so you always stop unnecessarily on 3 when either entering or exiting the hotel. The 1st floor is inexplicably the parking area behind the hotel, don’t get caught assuming the first floor is the ground level exit. There’s a real lack of breakfast in the area. The hotel breakfast opens later (7:30?), we never went because it was too late. One day we just gave up and ate breakfast at FamilyMart. Roppongi is not well connected to the rest of Tokyo on the Metro. Most places you want to go are going to require a transfer. Neither of the lines that stop near the hotel go directly to Tokyo station. Both Haneda and Narita require extra transfers. Even Shibuya which is not far away at all requires two trains or a bus. Especially annoying if you have luggage or kids in tow.

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Leggi le recensioni degli ospiti sugli hotel di Tokyo

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Janu Tokyo
4.7/55 Recensioni
Akasaka/Robbongi/Azabu
Janu Tokyo è l'hotel Anxiey, che ha appena aperto la settimana scorsa. L'hotel è situato nella mia sezione più favorita di Tokyo, la macina di legno, meno di una poesia, più di Anxie. Il cocktail del bar è molto caratteristico. Ogni tipo di cocktail della lista corrisponde a una zona diversa di Tokyo, Con pittura artistica e presentazione di testo, ho ordinato due tipi di vino con la gioia di Dio. Sono davvero due ”spazzature”. Devo bere due mani per chi ha la gioia.La gioia è la posizione del bar preferita al salone del palco, ci sono solo poche tavole, che non mi piace molto.
Floral Iron Tower Hotel Tokyo
5/50 Recensioni
Tutti gli aspetti sono buoni.
Mitsui Garden Hotel Roppongi Tokyo Premier
4.4/5355 Recensioni
Akasaka/Robbongi/Azabu
Usiamo questo hotel regolarmente , sempre il standard è coerente e non si lamenta . A volte il prezzo può essere piuttosto alto , ma
Oakwood Hotel & Apartments Azabu Tokyo
4.5/5116 Recensioni
My stay at Oakwood was excellent. The room is spacious - including the bathroom and with kitchen and washing machine facilities. The room was very clean, including all the kitchenware and bathroom. My stay was extremely comfortable. The location is very close to the Metro station, and a few min walk to the azabu juban area with lots of shops, supermarket and restaurants. I also have to commend that the staff and concierge at the hotel are extremely helpful and responsive, they helped with my various requests promptly. I stayed in 2 different rooms, one of the rooms had the view of Tokyo tower. I will definitely be back!
Hotel Villa Fontaine Grand Tokyo-Roppongi
4.3/5185 Recensioni
Akasaka/Robbongi/Azabu
Le strutture sono vecchie e il bagno e la vasca sono leggermente ingialliti e sembrano un po' storici. Dovresti prendere in considerazione un copripiumino con cerniera per la tua trapunta? Almeno la trapunta e il nucleo della trapunta non si confondono quando è coperta, il che è una pessima esperienza. Nel complesso la camera dovrebbe essere considerata uno standard a tre o quattro stelle in Cina. Se i servizi igienici e la vasca da bagno venissero aggiornati, l'esperienza degli ospiti potrebbe essere migliore.
Guest House Tokyo Azabu
3.4/515 Recensioni
Questa volta, ho vissuto per diverse notti consecutive. Il personale lo spiegava in primo luogo molto attentamente, anche se era un po'scioccante, potevo passare un tempo molto comodo. La sala generale di riposo per uomini e donne è aperta fino a mezzanotte alle 8:, e'un po'inadeguata (perche' non posso mangiare o bere a mezzanotte), ma oltre a questo, il pavimento e l'area pubblica si rilassano ogni giorno.Mi sento come se fosse un hotel molto pulito Voglio usarlo di nuovo.

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