Hotel Villa Fontaine Tokyo-Kayabacho

Si trovava a 5 minuti dalla stazione di Kayabacho (raggiungibile a piedi) e la stanza era abbastanza grande, abbastanza per aprire i miei bagagli e avere ancora spazio per camminare. Ma il personale non era bravo in inglese e non forniscono molti servizi.

Il personale della reception è molto disponibile e puoi depositare i bagagli se arrivi prima dell'orario di check-in alle 15:00. La stanza era abbastanza spaziosa per gli standard di Tokyo e fornivano anche un umidificatore per aiutare con l'aria secca causata dal riscaldamento. Il WiFi era facile da connettere e stabile. L'unico aspetto negativo erano i capelli neri che ho trovato sul pavimento del bagno e su uno dei miei asciugamani.

Hotel pulito a pochi passi (5 minuti) dalla stazione ferroviaria! Nelle vicinanze si trovano anche minimarket

L'hotel è bello e pulito. Anche la posizione è ottima e a pochi passi dalla metropolitana. C'è il Family Mart e il 7 Eleven dietro l'angolo ed è molto comodo. È possibile ordinare un taxi anche dalla reception dell'hotel e il personale è molto gentile e disponibile.

Very new and clean hotel, able to fully open 2 medium size luggage. Near to subway station from exit 3/4, nearby got total three convenience store, family mart, Lawson and 7-11. Reception is very friendly and helpful, luggage already in the room as we leave our belongings at lobby since we reached earlier than check in time. Although full room cleaning is not everyday but they will change the towel and some minor cleanup will do.

Excellent stay ! The staff are super helpful, the location is near a subway station and there is a lot of service such as cash exchange in the hotel

There is very good hotel, it is not too far from Tokyo station. Moreover, you can take the airport bus by walking it's very convenient.

Hotel was well located. Room was clean and spacious with a good bath. Service was good and reception very helpful. The breakfast was disappointing with a very limited selection. There was no fruit available.

See attached for the "********" (If you don't see this picture that means trip.com block this picture to prevent "freedom of speech" since trip.com is a Chinese company which former company named Ctrip.com) I don't get why this ******** is still working at this hotel. She had no manner to work as a front desk but more as a janitor who does not need to apply a skill for good attitude and communication skill. I told this ******** to change the bedsheet. ******** replies "2pm is cleaning time now 3pm". I told this ******** to ask the cleaning lady to see if they are willing to do so, if not, it's fine. ******** replied with threatening voice "only this time next time we will not clean your room" I don't get how you guys hired this ********. I've been staying at your hotel on and off for almost 3months. The rest of the staff are great except this rat **** ..?! Suggestion: If I'm your CEO of this hotel business I will fire this ******** right on the spot to make sure her poor service does not ruin the rest of the business. Hope you'll be mindful about your future business Also many hairs on the floor.