Nakakasai 3-32-13, Edogawa Ward, Tokyo, 134-0083, JapanDettagli hotel
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1 notte
Recensioni degli ospiti
4.3/5
Molto buono
124 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.1
Strutture e servizi4.3
Servizio4.2
Pulizia4.4
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Tutte le recensioni(124)
Recensioni positive(20)
Recensioni con foto/video(5)
Soggiorno meraviglioso!(6)
Vicino all'area commerciale(6)
Camere magnifiche(5)
Ottimo rapporto qualità-prezzo(5)
Comodo per lo shopping(5)
Recensioni negative(4)
Charles
Soggiorno: dic 2023
Lavoro
3 recensione
2.0/5
Pubblicata: 22 gen 2024
This is my 2nd time booking this hotel, it's not convenient for shopping coz it far from the shopping areas. I have no choice because I got something to do in that area.
I would like to "complain" to the hotel receptionist, that the guy is really impolite and rude.
First of all, the receptionist lost my booking details saying I did not book the room, and then yelled at me to check with my agent company, which is TRIP.com.
After checking, he gave me a room which had guests occupied. The most awkward thing is I came to know it when I opened his room's door.
I cannot expect such a stupid thing to happen in such a modern city, particularly since the receptionist communicated with me not in-person, but through skype. I cannot even see his face.
I finally got a smaller room (for 3 adults) than I originally requested, and the arrangement took me almost an hour...
I will not book this hotel again!!!!
Everyone should try to avoid such Hi-tech hotel
Traduci
Risposta dalla struttura: Thank you very much for your stay and taking the time to share your feedback about your recent stay with us.First and foremost, we would like to extend our sincere apologies for the inconvenience and frustration you experienced during your recent stay with us. Your feedback is invaluable, and we appreciate you bringing these issues to our attention.We have thoroughly investigated the issues you have raised. The interaction with our receptionist and the errors in room allocation were unacceptable lapses in our service. We deeply regret the impact this had on your experience and are taking immediate steps to address these issues with our team. Additional training and a review of our procedures are underway to prevent a recurrence.We understand that your trust in our hotel has been affected, and we genuinely hope you will consider giving us another opportunity to exceed your expectations. Your satisfaction is our top priority, and we are dedicated to ensuring a flawless experience for you in the future.Thank you once again for your feedback.
Utente ospite
Camera Moderata (4 Letti)
Soggiorno: ott 2024
Famiglia
1 recensione
4.7/5
Fantastico
Pubblicata: 26 nov 2024
Thank you for the amazing experience, keep up the good work.
Traduci
Risposta dalla struttura: Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience with us. Your feedback motivates us to continue improving and providing the best possible service.We look forward to welcoming you back in the future! Thank you again for your support.Sincerely,The entire team at Minn Kasai
Charles
Soggiorno: giu 2024
Famiglia
3 recensione
4.5/5
Ottimo
Pubblicata: 27 lug 2024
This time is much better than early this year.
The only inconvenience is the use of teleconference with hotel reception.
Anyway, appreciated
Traduci
Risposta dalla struttura: We would like to express our sincere gratitude for choosing our hotel. We are delighted to hear that your recent stay was more comfortable than your visit earlier this year. We apologize for any inconvenience caused by the video call with our front desk. We are committed to improving our communication methods to better serve your needs. We look forward to welcoming you back in the future. Minn Kasai crew
Utente anonimo
Soggiorno: nov 2023
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 10 feb 2024
Good service. Good amenities. Nice room. Washing machine available
Traduci
Risposta dalla struttura: Thank you very much for staying at our hotel. We are delighted to hear that you enjoyed your stay with us. We will continue to strive to provide you with satisfactory service in the future. We look forward to welcoming you again.Minn Kasai Crew
Utente ospite
Soggiorno: mag 2023
Famiglia
2 recensione
4.2/5
Molto buono
Pubblicata: 19 giu 2023
Clean,cozy and safe but not convenient. If u like shopping not suggest this place but if u not enjoyed crowded like me u will like it very much.
Traduci
Risposta dalla struttura: この度は当ホテルをご利用いただき誠にありがとうございます。またのご利用をお待ちしております。Minn葛西クルー一同
Risposta dalla struttura: ご滞在いただき、誠にありがとうございました。チェックイン・チェックアウトがスムーズに行えたこと、お部屋の広さや設備にご満足いただけたようで、大変嬉しく思います。お客様のご期待にお応えできるよう、今後もより良いサービスを提供してまいります。またのご利用を心よりお待ちしております。minn葛西クルー一同
Risposta dalla struttura: 感謝您入住本酒店,並抽出時間留下詳細的評價。我們非常高興得知您對房間的寬敞度和設施感到滿意,也很榮幸能為您提供便利的周邊環境。此外,感謝您對清潔服務的理解。如果您需要額外的毛巾或洗漱用品,隨時可以聯繫我們的前台。今後我們將繼續努力提供更好的服務,期待您再次光臨。Minn葛西全體員工
Risposta dalla struttura: ขอขอบคุณที่เลือกเข้าพักกับเราและแบ่งปันความคิดเห็นค่ะ! เรารู้สึกยินดีที่ท่านพึงพอใจกับสิ่งอำนวยความสะดวกและทำเลที่สะดวกสบายของโรงแรมเรา สำหรับข้อเสนอแนะเกี่ยวกับระยะทางไปยังสถานที่ท่องเที่ยว เราขอขอบคุณเป็นอย่างยิ่ง และหวังว่าท่านจะเผื่อเวลาในการวางแผนการเดินทางในครั้งต่อไปนะคะ เราหวังเป็นอย่างยิ่งว่าจะมีโอกาสต้อนรับท่านอีกครั้งในอนาคตค่ะทีมงาน Minn Kasai ทุกคน
Utente ospite
Moderated Room (3 Beds&Bank Beds)
Soggiorno: giu 2024
Famiglia
2 recensione
4.5/5
Ottimo
Pubblicata: 2 ago 2024
Отличный номер, есть все, что нужно. от метро близко, но сама станция далековато от центра, утром и вечером очень много народу в вагонах
Traduci
Risposta dalla struttura: Дорогие гости,Благодарим вас за выбор нашей гостиницы.Мы очень рады, что вам понравились комфорт номера и разнообразие удобств.Благодарим вас за ваш отзыв о транспортной доступности от станции метро.Мы постоянно работаем над улучшением наших услуг, чтобы сделать ваше пребывание еще более приятным.Будем рады видеть вас снова.С уважением,Команда Minn Касай
Risposta dalla struttura: この度は当ホテルをご利用いただき誠にありがとうございます。またのご利用をお待ちしております。Minn葛西クルー一同
1life2travel
Soggiorno: set 2023
Coppia
9 recensione
4.7/5
Fantastico
Pubblicata: 29 ott 2023
Uno de los mejores alojamientos que pudimos disfrutar en nuestro viaje por Japón. Aunque no estaba en el "centro" de Tokyo si es que hay uno solo, con el metro en media hora estás en muchos de los lugares que todo turista desea visitar.
La habitacion estaba súper limpia, muy amplia para los estándares de este país, con baño muy bien equipado privado, cama super cómoda, productos de higiene personal incluidos.
Todo perfecto. Lo malo fue comenzar el viaje con un alojamiento tan bueno, luego fue difícil superarlo.
Sin duda repetiría y lo recomendaría
Traduci
Risposta dalla struttura: ¡Nos llena de alegría saber que su estancia en nuestro alojamiento fue uno de los mejores momentos de su viaje por Japón! Apreciamos mucho que haya tomado el tiempo para compartir sus experiencias.Nos complace saber que, a pesar de no estar en el centro de Tokio, pudo aprovechar la conveniencia del metro para acceder fácilmente a muchos lugares turísticos. La limpieza y amplitud de la habitación, así como la comodidad de la cama y la dotación del baño, son aspectos que valoramos y cuidamos para ofrecer a nuestros huéspedes una experiencia memorable.Lamentamos si la alta calidad de nuestro alojamiento hizo que los demás lugares fueran difíciles de igualar. Agradecemos sinceramente su recomendación y estaríamos encantados de darle la bienvenida nuevamente en el futuro.Si tiene algún comentario adicional o alguna solicitud especial para su próxima visita, no dude en hacérnoslo saber. ¡Le agradecemos nuevamente por elegir nuestro alojamiento y esperamos volver a recibirle pronto!
Risposta dalla struttura: 首先,我們為您在我們酒店的不愉快經歷表示誠摯的歉意。您的反饋對我們來説至關重要,我們深感抱歉無法滿足您的期望。關於衞生狀況、通風問題以及床墊異味的情況,我們對此深感遺憾。我們將立即對這些問題進行詳細的調查和處理,以確保將來的客人不再遇到類似的困擾。此類問題與我們的服務標準明顯不符,我們將採取措施加強培訓和監管,以提高服務質量。對於電話服務的不悦經歷,我們也深感抱歉。我們將對此進行內部調查,以確保類似的狀況不再發生。對於您在更換房間時未收到酒店的歉意,我們也向您表達我們的歉意。我們將確保在類似情況下采取更為積極主動的態度。感謝您對我們提出的強烈意見,我們將認真對待您的建議,以改善我們的服務。如果您願意提供更多的詳細訊息,以幫助我們更好地瞭解問題的根本原因,我們將不勝感激。如果您願意再次考慮我們的酒店,並給予我們改善的機會,我們將竭誠歡迎。再次向您表示歉意,並希望您未來的旅行能夠更為愉快。
Risposta dalla struttura: この度は当ホテルをご利用いただき、誠にありがとうございます。お客様からのご感想、大変嬉しく拝読しました。コンロのご利用がお役に立ち、良かったとのお言葉、心より感謝申し上げます。また、お風呂の清潔さについてもご満足いただけたとのこと、大変嬉しく存じます。ただし、洗面用具や部屋着に関するご要望了承いたしました。お客様のご要望を反映し、より快適な滞在を提供できるよう努めてまいります。今後もお客様に満足いただけるよう努めてまいります。またのご利用を心よりお待ちしております。Minn葛西クルー一同
Utente ospite
Soggiorno: lug 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 6 set 2024
位置優越,樓下就是各種超市和美食店,離地鐵站特別近
Traduci
Risposta dalla struttura: 感謝您入住本酒店,並留下如此美好的評價。我們非常高興得知您對酒店的地理位置以及周邊的超市和餐飲店感到滿意。地鐵站的便利位置也讓您的住宿更加舒適,這讓我們倍感欣慰。周邊還有更多有趣的商店和景點,期待您再次光臨時能夠有新的發現。我們全體員工期待您的再次入住。Minn葛西全體員工