Recensioni su Four Points by Sheraton Lagos

Excellent Hotel! hghly recommended! very good service!

Great service, good food excellent environment and secured location. The room was well lit and comfortable.

Great hotel for business travellers! Fast Wi-Fi, a cafe to work from and a very comfortable bed.

Great stay but it was boring restaurant needs to desperately upgrade.

房間都算不錯，挺大也很乾凈，唯一就是丟了一台手機，不知道是不是被搞衞生的順走了

在拉各斯，這個酒店也不錯了。吃的很好！

每天的房間濕度80，導致輩子都是濕的，而且無法改變，黴味黴味比較重，無法居住

Ho pernottato qui per due notti. Conoscevo già questo hotel, e tutto sommato non è male, anche se il rapporto qualità prezzo non è equilibrato. Questa volta però sono rimasto deluso. Arrivato alle 21.00 di sera di venerdì 18 agosto, ho dovuto fare un check in lungo 30 minuti. Il desk non vedeva la mia prenotazione, fatta dalla app Bonvoy, e mi hanno mandata nel vicino ufficio prenotazioni. Dopo una ventina di minuti, ne sono venuto fuori. Tornato alla reception, mi è stata consegnata la chiave, senza alcuna indicazione su orari e posizionamento dei ristoranti interni, ne sulla connessione internet. Questa mattina, domenica 20 agosto, non ho potuto farmi la doccia perché mancava l’acqua calda per un problema tecnico. Ho aspettato fino alle 10.30 e poi sono andato a fare il check out. Senza chiedere sconti, ho detto al front desk che io ho pagato per dei servizi di cui non ho potuto usufruire, e si sono limitati alle scuse. Ho chiesto di pagare gli extra con la mia carta in euro, chiedendo quale fosse il tasso di cambio. Mi hanno risposto 790. Ho contestato questo tasso e il ragazzo della reception ha alzato i toni, parlando sopra la mia voce, sostenendo che quello fosse il tasso di cambio della CBN. Ho risposto che non era vero, mostrando il tasso ufficiale odierno della CBN, pari a 809, 42. E comunque, andrebbe applicato il tasso di cambio internazionale euro-Naira, oggi quotato a 838,10. Mi ha risposto in maniera ancora più arrogante che quello era il tasso del mercato nero locale. Segnalo che mi sono spostato al Marriott di ikeja per ragioni logistiche lasciato il 4 point. Li il tasso di scambio era pari a 843. In poche parole: - ho pagato 450 USD per non fare la doccia - il tasso di cambio che applicano è indecente - il ragazzo alla reception di un arroganza notevole In compenso il resto dello staff era veramente gentile. Ci penserò bene prima di tornare qui.

I had a very exciting experience during my stay at four points by Sheraton, Lagos. From the buffet experience to the security down to the great experience from their customer service. I also had a thrilling experience at the roof top bar also know as the palm terrace. The gym also have all the needed amenities for every workout. The whole experience was a relaxing one with my friend and it’s a place I’d love to visit again.

The pillows were actually the fluffiest. -The food was great. -The staff are some of the nicest I’ve encountered. -The service I got during my visit was swift and near faultless. I will definitely be coming again. If you’re considering a stay at Four Points, stop considering now. This is where you should stay. 100% recommended!

I had a very peaceful and comfortable stay this weekend, the bed and pillows are just sooooo comfortable! Loved it here and didn’t want to leave! I stayed in the classic suite and it felt like home! Very spacious and comfortable! 10/10 👌👌👌

There's a certain standard that I, as a business traveler, have for international business hotels such as Four Points. My stay in February 2024 was terrible. Where to start? The first morning, when I woke and was preparing to get ready for my morning meeting, there were no towels, so I couldn't shower. It took 2 calls and 15 minutes to get the situation rectified. The following when I got back to my room around 16:00, the room had not been cleaned. This time I called specifically for a manager, but a supervisor came instead. He confirmed that he had checked the roster and the room had indeed not been cleaned and he saw the bed was not made. Cleaning rooms, beds being made and having bath towels in the rooms are basic, basic things in the hospitality industry. Four Points Lagos couldn't even get these things right. When checking out I again noted these issues and told them I expected some type of communication by a manager about these issues. A month later, nom one has bothered to contact me. Needless to say, I'll be going back to Eco Signature even though I won't be able to add to my Marriott points

Highly recommend NOT staying at this hotel. The rooms are not clean. The air in the rooms is damp and moldy and the AC doesn't work well. If you like a smelly room that is 25-28 degrees, this is the hotel for you. After moving to a different room, the AC worked ok, but the bed was horrible. I did not sleep well. I can not see how this hotel maintains the Bonvoy/Sheraton brand. I have submitted my complaints to Bonvoy as well and have encouraged all of my colleagues that stayed there to do the same.

High level of security at entrance. Front desk staff were efficient. Nice lobby. Nice roof top bar and restaurant with adequate service. Room was okay but had a musty smell and had mold in the bathrooms. The room was also very humid with slightly damp sheets. Overall for Nigeria definitely above average.