Dormy Inn Premium Ginza Natural Hot Spring

This experience had everything... exceptional service, attention to detail, and a perfect balance of innovation and comfort. It not only met but far exceeded my expectations, leaving a lasting impression. Truly a remarkable experience that stands out for its quality, care, and commitment to excellence. Highly recommended!

The decision to book at the Dormy Inn Ginza Hot Springs was swayed by a positive comment that I read from a previous review that remarked on the quality of Dormy Inn staff. Our experience could not have been more opposite. We stayed for four nights over the 2024/2025 new year, and I was appalled at the complete absence of customer service. We had unexpectedly been joined by our adult daughter and asked if she could stay in our room or if we could book a room that could accommodate three. When we indicated that we would like to check the room, front desk staff physically blocked our entry to the elevator, in which were other guests; it was intimidating. I have never experienced such rudeness and inhospitality and we were made to feel untrustworthy. When we were finally permitted to inspect the room, we had to be accompanied by two staff; incredible. I regret that we had prepaid for the four night, because I would have preferred to go to any other hotel in Tokyo than stay at that Dormy Inn. Our daughter did find another hotel rather than book a separate room there. There had been no advice from the front desk about the hotel facilities. We were surprised to learn from a fellow guest about the availability of the lounge on the second floor and the evening ramen. In the lounge another guest told us of the hot springs in the basement. This was information that should have been brought to our attention at check-in. There are many hotels in Tokyo, look elsewhere if you value hospitable, friendly, courteous front desk staff. You will not find any of these qualities at the Dormy Inn Premium Ginza Natural Hot Springs Hotel. It is inhospitable, unfriendly, discourteous and most definitely unwelcoming.

Room is very small otherwise service was great. Breakfast was delicious. Free night time soba and ice lollies were yummy. Insen was comfortable

It’s absolutely Amazing we could enjoy real Onsen water in the heart of Tokyo! Hotel is brand new n love it I could bathe every night after a tiring day waking around! Apart from Hoshinoya Tokyo which is very expensive Dormy Inn Premium is the only place in GINZA that has this facility

Can never go wrong, with DORMY INN. Best Brand of Japan.

Exceed my expectation for the services, room, ice-cream and everything. The hotel is new and I love the design very much.