Mahasenpura, Tissamaharama, Tissamaharama, Southern Province, 82600, Sri LankaDettagli hotel
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1 notte
Recensioni degli ospiti
4.3/5
Molto buono
32 recensione
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Recensioni verificate
Ubicazione4.3
Strutture e servizi4.3
Servizio4.3
Pulizia4.3
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Tutte le recensioni(32)
Recensioni positive(29)
Recensioni con foto/video(1)
Recensioni negative(3)
Jaroslaw
Camera Deluxe con balcone o terrazza(letto matrimoniale)
Soggiorno: dic 2023
Famiglia
17 recensione
4.2/5
Molto buono
Pubblicata: 12 dic 2023
Value for money hotel.
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Lvchaxiong
Camera Deluxe con balcone o terrazza(letto matrimoniale)
Camera Deluxe con balcone o terrazza(letto matrimoniale)
Soggiorno: lug 2024
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 6 ago 2024
很乾凈,也很舒適的入住體驗,挺推薦大家入住的
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Utente ospite
Camera Deluxe con balcone o terrazza(letto matrimoniale)
Soggiorno: mag 2024
Coppia
23 recensione
5.0/5
Eccezionale
Pubblicata: 22 ago 2024
還是很好的,工作人員很熱情
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Utente ospite
Suite deluxe con balcone o terrazza
Soggiorno: feb 2024
Famiglia
8 recensione
5.0/5
Eccezionale
Pubblicata: 12 feb 2024
環境服務都不錯,離湖不還
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Utente ospite
Soggiorno: set 2024
Altro
5.0/5
Eccezionale
Pubblicata: 13 set 2024
Perfect getaway for busy life. large and clean swimming pool. food was delicious . very friendly staff always with positive mind to serve clients. they arranged us early morning safari to Yala national park and we were lucky to spot 2 leopards and more wild animals. Very interesting
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Utente ospite
Soggiorno: apr 2024
Solo
3.0/5
Pubblicata: 1 apr 2024
I stayed at this hotel as part of a tour. I was quite disappointed for several reasons. I am presuming Covid may have had a big effect on general maintenance etc. My room was dated. The aircon unit which was above the bed leaked onto the pillow. Coffee had been splattered on the wall at some stage and hadn’t been cleaned off the wall. The bar area was closed and furniture stored there The service in the restaurant was poor and we had to ask a few times for a drink or water. Unfortunately most of the staff don’t speak English so that didn’t help
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Utente ospite
Soggiorno: feb 2024
Solo
4.0/5
Molto buono
Pubblicata: 19 feb 2024
Lovely cool pool front room, spacious and clean. Nice hot shower with good water pressure. Outdoor dining with buffet breakfast and dinner, good selection of food. Kitchen packed takeaway breakfast to take on safari. Quiet complex, pool lovely and clean, plenty of lounges. Would be nice to have an area to lounge with a drink and relax. Overall a pleasant stay.
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Utente ospite
Soggiorno: feb 2024
Viaggio con amici
5.0/5
Eccezionale
Pubblicata: 14 feb 2024
Spacious room overlooking the large swimming pool. Dinner buffet was splendid and the chicken and macaroni to die for. We can highly recommend a stay when heading for Yala leopard safari. Staff very helpful and we enjoyed every minute of our short stay.
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Utente ospite
Soggiorno: gen 2024
Altro
3.0/5
Pubblicata: 25 gen 2024
This is a nice hotel, the rooms are very good, there is a lovely pool and the staff were lovely but for a 4* hotel we did feel let down on several occasions. We are reasonably seasoned travellers and know about the things that can happen in Sri Lanka which we are visiting for the third time. One of the main things that went wrong was the transport that the hotel arranged for us from Ella, I had clearly specified in writing that we wanted a vehicle big enough for 4 adults + 4 suitcases + 4 hang baggage when booking several months before. I followed this up, again in writing, a couple of days before our journey with the same information and was assured all was OK. The car that did turn up was way too small, resulting in a wasted journey for the poor guy that had driven for 2.5 hrs to get to us. The manager put the blame on another company for messing up but I think that he should have made sure that the vehicle we were getting was adequate. To his credit the situation was put right but this shouldn’t have happened in the first place. As I’ve said, the hotel itself is very nice indeed. The staff are really lovely but many didn’t speak any English so communication was very difficult when ordering, eg we just avoided having kottu (a Sri Lankan meal) bought to us when all we wanted was a coke. I can understand this is in a one or two star place but for somewhere that portends to be a cut above then I think that the customer can expect to be able to communicate. It was the same with most of the reception staff, some basic training would I think go a long way. Food was ok but I had to send a meal back because the fish I’d ordered was overcooked to the point that it was charred and brittle. The internet was lamentably slow and was frequently non existent. This should not be a problem even in Sri Lanka as we had good connections for the other 6 or so places we stayed of lesser rating. We only had hot water for 1 out of the three nights we stayed, when we mentioned it, it was fixed so probably just someone didn’t turn the water heaters on. Again, we’ve travelled around a bit and stayed in basic hotels and know that things may not materialise as you wish, but when one does decide to splurge a certain standard is expected. We were asked at checkout if our stay was up to standard and we told the person on reception about what had happened, he was obviously senior and spoke reasonable English. To his credit he was very apologetic and we were given some money off our food and drinks bill however we would have much preferred that the hotel lived up to its star rating. With a few tweaks this could be an excellent hotel, so up to the management really to do their bit!
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Utente ospite
Soggiorno: gen 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 9 gen 2024
We came from Australia as a family and stayed two nights. Excellent food specially Sri Lankan style rice and curries. Very clean and spacious rooms. Pool is nicely located. Very friendly staff and foods were amazed. Restaurant manger (Mr. Subasinghe was so professional and was helpful) . We definitely recommend the hotel. Thank you Aruna
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Utente ospite
Soggiorno: gen 2024
Altro
5.0/5
Eccezionale
Pubblicata: 5 gen 2024
This is a very pleasant hotel. Excellent and prepared staff. Large and clean pool, beach with towels and beds. We went on safari early in the morning. The hotel was prepared to pack a cold breakfast. The rooms are well equipped. This is a 1-story hotel. I will gladly choose it again next time.
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Utente ospite
Soggiorno: nov 2023
Altro
5.0/5
Eccezionale
Pubblicata: 4 nov 2023
I loved the arts on the wall. The staff are warm and ever smiling. I did not understand the cocktail list they had and and am glad the manager on duty Dolphine suggested for us a great ones.We had carnivore dawa with vodka and whyskie weekender . Music fron the inhouse Dj was jus a relaxing moment and our waiter Emmanuel was very proffesional.I will recommend this place being our first time.
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Utente ospite
Soggiorno: set 2023
Viaggio con amici
4.0/5
Molto buono
Pubblicata: 30 set 2023
Came to the hotel thinking it’s a isolated and near a lake. Yes my fault for not checking the map. But the staff of this place are very good. Helpful and considerate. Nice small hotel . Clean and simple rooms with a nice swimming pool. When we came in there was a wedding the loud and noisy music was a instant put off. But by evening everything changed to a nice and a quiet place.