Museum Hotel

tl;dr: hotel put my safety at risk by letting a random stranger walk into my room at 2am, no safety lock I stayed at this hotel for a total of 5 nights and everything was fine for the first 4 (at least for my room, more on my mother’s room afterwards), the view was great (got a free upgrade) and the breakfast is exceptional. However, my final night was horrendous - at 2am I was woken up by a flashlight in my face and a random male stranger in my room staring at me. This was truly a traumatic experience as I was alone as a female. I thought I had put on the safety lock but after testing it the next day it does not work as long as the person has a key. After the sudden awakening I immediately phoned the receptionist, and this male receptionist had a horrible attitude and blamed the guest instead of admitting his own mistake. The next morning I asked the manager about what happened and only then I was told that the guest from the room next door forgot his key and simply asked the male receptionist for it, and mistakenly said my room number. Ok, of course this happens sometimes, but how on earth did reception give a random guy a key without checking the ID linked to the room ***?? Doesn’t make any sense and it is 100% the hotel’s fault. The hotel later compensated me with that night’s room stay and free transfer to the airport and a bottle of wine, but honestly, no amount of money can compensate for the fear I felt over my safety in a country that’s not really that safe to begin with. I woke up in cold sweat at least 4 times that night and could barely sleep before my 20 hour long flight. It was horrible and I do not recommend anyone staying at this hotel, unless they do something drastic to improve their management. Onto their facilities/amenities, my mother’s room’s bathroom light couldn’t be turned off, and the mechanic simply told her to twist the lightbulb herself to turn it off manually. ***?? The next morning we complained and they finally fixed it by installing a pulling mechanism to help her manually turn off the light. The same day when she used the hairdryer (provided by the hotel) the electricity cut off entirely in the bathroom. There were problems almost every night and we couldn’t be bothered to spend so much time on our vacation to fix this hotel’s issues.

Apart from everything else, which was pretty good, big scocker was that museum suite with kitchen has no dishes, glasses, cutlery or cooking pans etc. why offer kitchen with all gadgets incl dish washer if you do not provide the essential items??? The kitchen is for show and not for use by residents I still do not understand this. Otherwise other toiletries etc were good. Breakfast was reasonable, but could be better. .

The everything was nice thanks a lot for everything.