Tongli Lake Resort (Phase II)

沙堆，遊樂園，蹦床，遊樂設施還挺多的， 小朋友玩的很開心，疫情影響，入住的人不是特別多，室外遊樂設施也沒開，前台管家劉蘭蘭熱情招待，帶我們去房間，和我們介紹設施，室內遊樂園的盛亞雲很k有耐心，主動陪小朋友玩，讓家長解放雙手，還送了相框和娃娃，早餐還行吧，人不多是半自助型，還送了娃娃給小朋友，服務挺熱情，房間還送了歡迎水果，牛奶，晚安粥，房間還有温奶器，小馬桶，基本都圍繞小朋友，建議週末這樣去人多一點小朋友應該會玩的很開心

服務特別好，這可能是最近這麼多人推的原因吧！到店是工作日，人不多，升級樓層到5樓，環境不錯。小童泳池是温水，小朋友玩不錯，成人泳池有點冷。遊樂園和亞馬遜都是免費的，訂房是還説是什麼套餐，這點代理挺坑的，感覺白花了套餐的價。遊樂園主要是電玩，價格還不便宜，沙池和滑梯都很小。亞馬遜就是室外的攀爬架。有嬰兒床加，這點很滿意，晚上睡覺安心多了。有零食，牛奶，水果，管家張旋也很負責，有求必應。早餐是送到房間的，還算湊合。總的來説離五星還很有距離，作為親子酒店呢，遊樂設施，小童活動也有待改進。

去同裏玩兒，住在了這裏，非常好的酒店，補一個點評，後面的顧客可以參考： 1.位置。同裏湖邊，距離古鎮比較近。算是同裏周圍軟件硬件都比較好的星級酒店。本來想着去同裏古鎮裏面住一晚，古鎮裏實地考察了一下，民宿居多。看個人喜好吧，這裏條件和環境更好些。定了湖景房，推開窗户就是同裏湖（見圖1），早上聽到了各種鳥的叫聲，愜意～ 2.服務。用一個詞形容：賓至如歸。這家酒店在星級酒店裡服務是很好的。酒店辦理入住後，會有一個管家幫忙。我辦理好入住後，酒店安排了一個叫佳美的高個子小姑娘當管家，一路上幫忙拿行李，問寒問暖。晚上還問了要不要暖胃的銀耳湯和粥。這個酒店的服務是用心在考慮顧客的體驗了。非常感謝。 3.特色。有比較大的適合小盆友玩的區域，帶娃首選。 4.古鎮。提一句同裏古鎮，晚上比白天美，退思園晚上有燈光和表演。建議晚上去。 下次來同裏附近還會入住這家酒店。希望越來越好。

第一次帶寶寶離滬，選擇了同裏湖度假村二期，三天兩晚的行程真的很開心，寶寶很滿意，自助早餐和自助晚餐，寶寶的胃口都很好，特別喜歡吃小餛飩和意麪😂😂 到了之後入住很快，管家李佳美很熱情，主動幫忙搬行李，同時住的過程中經常微信温馨提示，並幫助預訂温馨小夜宵，真的很貼心，給她點贊👍🏻👍🏻👍🏻 寶寶愛玩沙，愛游泳，每天都開開心心的，問他下次還要不要來，還一直點頭，真的值得下次再帶他來，還要多玩幾天😁😁

隔了一個月又故地重遊呢，乘着暑假之際 和好友一起過來親子旅行，3天的時光總是這麼短暫，好想繼續待下去。非常感謝同裏湖度假村的貼心服務呢，寶寶住的還是非常開心愉快的週末。這次非常感謝 客服人員 張純，小張幫我們安排的房間非常的棒， 和友人的房間也安排在了一起，同時還幫我們升級了房型，小朋友們很開心。後續還幫我們安排 非常貼心的服務，每天早晚都會給我們發來温馨提示 ，深夜還為我們提供晚安粥服務，雖然是小小的一碗粥，温暖的不僅是胃，更是心靈深處的感動。再次還是感謝同裏湖度假村酒店的全體工作人員，謝謝你們又讓我們度過了一個很棒的週末。

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

😷前每年都會帶孩子和家人來住，三年後再來，娛樂設施比以前多了許多，更適合帶小孩來玩了。雖然裝修沒有以前看着那麼新了，但還是挺乾淨的，房間沒有異味。 特別誇一下酒店服務員小哥哥康文傑，五一假期最後兩天入住人比較多，拿到房卡已經下午四點，第二天麻煩小哥幫忙申請延遲兩小時退房，走時又馬大哈忘了開票，也是小哥哥幫忙開票快遞給我，服務超好！

和親戚一起出行，來蘇州和同裏古鎮，古鎮旁邊的這家酒店性價比挺高適合親子或者朋友出行，一樓🈶桌球泳池遊樂設施，酒店有管家服務，感謝管家餘婷，昨晚快十二點了酒店牀頭櫃燈關不上，聯繫管家後電工很快就過來了。 酒店早餐也很豐盛，nice。