Hotel 4 stelle a Malacca

It’s a super nice vacation home, just like staying in Bali itself. Lots of eateries around the location. We love it so much!

I stayed at this unit on 1st August 2026 (Sat - Sun). While I checked in around 10:00 PM and understood that immediate late-night fixes might be difficult, the condition of the unit and the host’s clueless, irresponsible handling made this stay unacceptable for the price paid. The host hides behind an automated AI system that spits out completely inaccurate, unhelpful, and generic replies. After wasting precious time forcing my way through to a human, the support was even worse. When I brought up all the missing facilities I had paid for, they turned around and asked me ”what they could do for me” instead of taking charge responsibility. I shouldn't have to tell a host how to run a proper accommodation when I paid full price for the listed amenities. - The floors were sticky and stained. Cleaners were sent immediate in 10 mins, change the floor bucket by using the kitchen sink. - The bedsheets that weren't even the proper fitted size for the bed. - The washing machine failed to function (told me that its broken), and the Wi-Fi/TV setup didn't work (we were absurdly told the Wi-Fi modem was located in a completely different unit's ceiling!, the cleaner told this is New Unit, Wifi Havent install !) - The master bedroom water heater was broken, they went and check, then left the floor with dirty foodprints. Since the water heater couldn't be fixed at night, their ”solution” was to send a technician at 10:30 AM the next morning, offering a late check-out until 1:00 PM or 2:00 PM as ”compensation.” Offering extra hours in a broken, dirty unit while forcing guests to sacrifice their privacy and endure technician repairs on their final morning is not compensation... Instead of offering a proper refund or a fair remedy, the host simply offered copy & pasted apologies (”sorry for the inconvenience caused”), took our money, and left us to tolerate their mess. This host fails to take responsibility even for basic, functional essentials. I’d be better off staying in a homestay or a simple hostel bunk bed. Save your money and avoid Alviv Homestay entirely. Preferring another host for this property as a returning guest. Love the property itself, great location, easy parking, smooth check-in, and low lift wait times.

The hotel is near housing area, good as it’s quiet, however it is near to Jonker, about 5-10mins by car. They have plenty of free parking. Room is spacious, Cleanliness is acceptable. T

I like the room size big and comfy. All amenities are there. iron board hairdryer. dont have bathroom slippers and hand towels though. bed and pillows very comfortable. Quiet and peaceful even though i request room facing main road. elevators are fast. no need wait. ample parking. there is a food court just 3 min walk from hotel. Staff are helpful

La stanza era spaziosa e confortevole e la posizione era molto buona.Molto conveniente per viaggiare e esplorare la zona. L'unica cosa ci ha deluso durante il check-out. Avevamo informato il desk front personalmente perché avevamo bisogno di un check-out tardivo fino alle 2:00 e poi avevano pagato RM50 per questo. Il desk front ha preso la nostra chiave e il numero della stanza per aggiornare dopo il pagamento. So Despite this , around 1.15 pm , one of the hotel staff come to our room and ran the clock to tell us that it’s already over the check out time . Riteniamo che il personale avesse dovuto controllare il sistema o confermare il proprio ufficio prima di arrivare nella nostra stanza e informarci che abbiamo superato il tempo di check-out. Comunque, ci piaceva la nostra permanenza e la camera spaziale e la posizione conveniente.

La camera è del The Pines Hotel, la posizione è ottima e la camera accogliente. Ma non c'erano servizi come il minibar o lo spazzolino da denti. L'unico articolo disponibile erano gli asciugamani. Inoltre non c'è la connessione wifi. La camera è pulita e biq. E la vista dalla camera (23° piano) è spettacolare. Non c'era la doccia per la doccetta vicino al WC.

Come sempre, abbiamo trascorso un soggiorno fantastico in questo appartamento. Le camere sono spaziose e il letto comodo. A pochi passi si trovano molti ristoranti. Il check-in è stato rapidissimo. Il personale è stato disponibile e professionale. Torneremo sicuramente. Pollice in su!

Absolutely one of the best hotels I've stayed at in Melaka! From the moment we arrived, the staff made us feel truly welcomed with their warm hospitality and professionalism. The room was spotless, spacious, and very comfortable, with everything we needed for a relaxing stay. The breakfast was delicious with a wide variety of options, and the facilities, especially the swimming pool, were well maintained. The location is also very convenient, making it easy to explore the city. Excellent value for money and outstanding service. I will definitely return to Swan Garden Resort on my next trip to Melaka and highly recommend it to anyone looking for a memorable stay.

The third night we stayed at the Imperial hotel I want to thank you to the staff especially to the one named Hariz he helped me and family the other staff also well my family was very comfortable staying at the imperial hotel thank you for all May you continue to be successful and become the first choice of the guests

Ci sono molti cibi vicino, ci vogliono meno di dieci minuti per guidare in gallina...Se puoi prenderti meglio, non sto cercando un parcheggio......