Recensioni su Mahkota Hotel Singkawang

Hotel lobby looks nice. But people smokes openly inside this air conditioning space, such a turn off. Check in without hassle. Very fast. 2 person at the counter working. Warm face towel and welcome drinks offered complimentary. Swimming pool available but its raining during my visit. Didn’t get to utilize it. Room is okay but air conditioning is bad. Not cold. Complaint to receptionist but doesn’t seem to have any impact after the maintenance check it. View from room 1909 is amazing since its the 19th floor. Overall for a 4star hotel, its overated and overpriced

The bedsheets were so dirty they were beyond belief, not only were they not changed, they weren't even cleaned, there was a lot of hairs on the bed.. not to mention that I still wanted to give a 4 star review.. that night I was WhatsApped again, they said the TV remote was broken, we didn't even touch the TV remote. Came back late at night and wanted to ask for the bedsheets change, butthe kids were already sleepy, luckily my wife brought some sheets to cover them. Woke up in the morning, showered and checked out, and they blamed for the broken remote. The remote potision is not even changed for god sake. The management of this hotel is rotten, especially the housekeeping.. i would never go back again.. sorry only 1 star..