Recensioni su Heritage Collection on Arab - Mobile App Check-In

I had an absolutely wonderful stay at the Heritage Collection on Arab. From the moment I arrived, the customer service was nothing short of perfect. A huge shoutout to Mae, Divina, Shannen, and Ryan for their warm hospitality, professionalism, and attentiveness throughout my stay. They went above and beyond to ensure every aspect of my visit was seamless. The location is unbeatable—conveniently situated in the heart of Arab Street, making it easy to explore all the nearby attractions. Cleanliness is another standout feature. The rooms and facilities are spotless, well-maintained, and thoughtfully designed, ensuring a comfortable and pleasant experience. I highly recommend the Heritage Collection on Arab to anyone looking for a perfect combination of great service, prime location, and excellent cleanliness. Thank you, Mae, Divina, Shannen, and Ryan, for making my stay truly memorable!

Our stay was great! The location was incredibly convenient, with the Sultan Mosque, numerous restaurants, and souvenir shops just a short walk away. The Bugis subway station is also nearby ~10 min walk, making it easy to explore the city. We booked a loft with a balcony, which was enough space for two people. The room was clean, well-maintained, and the AC was a lifesaver given Singapore's hot climate. While we didn't use the balcony as much as we'd hoped due to the heat, it was a nice touch. The staff was outstanding! Shannen, Andrew, and Jarwin deserve special recognition for their helpfulness, professionalism and friendly demeanor. Communication with the hotel was excellent. All interactions happened through WhatsApp, with clear instructions provided before check-in. Any questions we had were answered promptly. The free laundry service was a pleasant bonus, and being able to leave our luggage until 6 PM on our departure day was incredibly convenient.

I recently had the pleasure of staying at this hotel in Singapore, and I couldn't be more satisfied with my experience. Location: The hotel is perfectly situated, just a short walk from the Bugis MRT station, making it incredibly convenient for public transportation. There are plenty of excellent shopping options nearby, as well as a variety of halal food and charming cafes. Plus, being close to a mosque is a great bonus for those who need it. The hotel is also right across from Haji Lane, a famous spot for strolling and shopping, which adds to the overall appeal of the location. Room: While the room is on the smaller side, it was impeccably clean and had no unpleasant odors, which is a huge plus for me. Despite the size, it was quite comfortable and well-suited for my needs. However, I would recommend it more for solo travelers or couples, as it might be a bit cramped for families. Customer Service: The customer service was outstanding! I encountered a minor issue with my digital key not working, but the staff attended to it promptly. A special shout-out to the team members—Mae, Diivina, Shannen, and Ryan—who ensured that everything was resolved quickly. I was also impressed by their proactive approach; they even reached out via WhatsApp to check if everything was okay and provided information swiftly. Overall, I had a fantastic stay and would highly recommend this hotel to anyone visiting Singapore. Thank you for the wonderful experience, and keep up the great work!

Hi! I recently had the pleasure of staying at Heritage Collection on City Hall, and I must say, it was an exceptional experience. The hotel's historical charm combined with modern amenities created a truly unique and comfortable atmosphere. I want to give a special shoutout to Divina, Shannen, Mae, and Ryan for their outstanding service. Their friendliness, helpfulness, and attention to detail made my stay even more enjoyable. They were always willing to assist with any request, and their positive attitude was contagious. I highly recommend this hotel to anyone visiting the area. The location is perfect, the staff is exceptional, and the overall experience is top-notch.

We stayed here for 2 nights. Was assisted by Anna and Jarwin, they were such a great help, from assisting us with the check in codes etc, daily follow ups on further assistance (with great care and details). And I left my stuff in the hotel after the check out, they promptly contacted me to info to retrieve. Room is super clean and comfy. As good as the pictures shown. Location is super close to everything. Will definitely come again to stay here or check out on the other Heritage collection locations. Overall super satisfied with the stay here, in terms of location, space, assistance. Ow ya they have laundry and also dryer facilities as well!!!!

The service offered by this hotel management is immaculate; they open a line of communication via WhatsApp a day before check-in to drop a set of instructions. As the staff work a set of hours, they also check-in with you every morning and evening to ensure everything is smooth. For me, communication ceased the evening before the end of my stay to remind me of the check-out time. As this hotel is digital, everything is communicated via mobile except for special circumstances such as dropping off your luggage only then will you meet a staff. The room is compact with a comfortable bed and packed with the basics: hairdryer, iron, iron board. There’s also a mini kitchenette in the form of a multipurpose hot pot that allows you to cook but I wouldn’t recommend considering the windows were locked. Kitchen and dining necessities were also available in the room. However the one drawback is the poor soundproofing. I can literally hear every time my neighbour clears his throat, and whenever he rummages through the drawers and hangers. The hotel offers free laundry service, however the washing machines were right outside my room so I am aware every time it’s in use. As the location is near a mosque, it’s understandable to hear prayers albeit a short duration of time. The streets are relatively quiet day in and night out. But the main nemesis is the dance studio right next door so there will be loud music pounding on the walls in the evenings. You can even hear the instructor loud and clear. The first night lasted for an hour, whereas on the second night the class went on from 7:30-10pm with the same music on repeat. The hotel offers sound plugs upon request.