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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.6/5
Ottimo
40 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.5
Servizio4.7
Pulizia4.7
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Tutte le recensioni(40)
Recensioni positive(37)
Recensioni con foto/video(12)
Soggiorno meraviglioso!(23)
Posizione conveniente(15)
Posizione ideale(14)
Pulito e ordinato(12)
Ottimi servizi(10)
Personale amichevole(10)
Camera piccola(5)
Recensioni negative(3)
Utente ospite
Monolocale (per una persona)
Soggiorno: feb 2025
Solo
21 recensione
5.0/5
Eccezionale
Pubblicata: 11 feb 2025
Lovely hotel in the Arab district. The majority of the hotel services/experiences operates via your mobile phone. I have never experienced this before but I liked it! There is a member of staff during the day to help if you’re not the best well technology. Speaking of the staff they were always available to help, 24/7 via WhatsApp or in person. The hotel has everything I could think of. They even offered free laundry and drying services with free washing detergent. Thanks for a lovely staff!
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Risposta dalla struttura: Thank you for your fantastic review, Luke! We’re thrilled to hear you enjoyed your stay with us and appreciated our mobile services. It’s great to know that our team was available to assist you whenever you needed help — we pride ourselves on being here for our guests 24/7! 😊We’re also glad you took advantage of our free laundry services — it’s a little extra touch we love to offer.Thank you for your kind words about our staff; we’ll be sure to share your compliments with the team! We hope to welcome you back soon for another lovely stay! 🌟
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abdulloh machruz
Loft (con balcone)
Soggiorno: gen 2025
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 29 gen 2025
Its nice experiences to stay in the middle of tourist area. Easy to access masjid dultan n halal food around the hotel.
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Risposta dalla struttura: Thank you for sharing your experience, Abdulloh! 😊 We’re so glad you enjoyed the convenience of staying in the heart of the tourist area, with easy access to Masjid Sultan and plenty of halal food options nearby. It’s always great to know our location made your stay even better. We hope to welcome you back on your next visit to Singapore! 😊
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Maria Angelica
Monolocale (senza finestra)
Soggiorno: dic 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 4 gen 2025
I had an absolutely wonderful stay at the Heritage Collection on Arab. From the moment I arrived, the customer service was nothing short of perfect. A huge shoutout to Mae, Divina, Shannen, and Ryan for their warm hospitality, professionalism, and attentiveness throughout my stay. They went above and beyond to ensure every aspect of my visit was seamless.
The location is unbeatable—conveniently situated in the heart of Arab Street, making it easy to explore all the nearby attractions. Cleanliness is another standout feature. The rooms and facilities are spotless, well-maintained, and thoughtfully designed, ensuring a comfortable and pleasant experience.
I highly recommend the Heritage Collection on Arab to anyone looking for a perfect combination of great service, prime location, and excellent cleanliness. Thank you, Mae, Divina, Shannen, and Ryan, for making my stay truly memorable!
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Risposta dalla struttura: Hi Maria! Thank you so much for your kind words! 😊 We're thrilled to hear you had such a great experience with us. It's wonderful to know that our location, cleanliness, and service made your stay enjoyable! We're always happy to go the extra mile for our guests, and we're so glad it made a difference for you. 🙌We can’t wait to welcome you back again soon! If you ever need anything during your next stay, just give us a shout. Take care! 🌟
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Utente ospite
Loft (con balcone)
Soggiorno: lug 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 9 ago 2024
Our stay was great! The location was incredibly convenient, with the Sultan Mosque, numerous restaurants, and souvenir shops just a short walk away. The Bugis subway station is also nearby ~10 min walk, making it easy to explore the city.
We booked a loft with a balcony, which was enough space for two people. The room was clean, well-maintained, and the AC was a lifesaver given Singapore's hot climate. While we didn't use the balcony as much as we'd hoped due to the heat, it was a nice touch.
The staff was outstanding! Shannen, Andrew, and Jarwin deserve special recognition for their helpfulness, professionalism and friendly demeanor.
Communication with the hotel was excellent. All interactions happened through WhatsApp, with clear instructions provided before check-in. Any questions we had were answered promptly.
The free laundry service was a pleasant bonus, and being able to leave our luggage until 6 PM on our departure day was incredibly convenient.
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Risposta dalla struttura: Dear valued guest,Thank you for your stay experience with us and happy to learn your stay experience with us was a positive one. We are sure to relay the good word to each of the team members mentioned in your review.If we are given the opportunity to welcome you again, do let us know. We are able to recommend our best available website rates.
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Rozita Ismail.
Monolocale (senza finestra)
Soggiorno: gen 2025
Solo
1 recensione
5.0/5
Eccezionale
Pubblicata: 5 feb 2025
I recently had the pleasure of staying at this hotel in Singapore, and I couldn't be more satisfied with my experience.
Location: The hotel is perfectly situated, just a short walk from the Bugis MRT station, making it incredibly convenient for public transportation. There are plenty of excellent shopping options nearby, as well as a variety of halal food and charming cafes. Plus, being close to a mosque is a great bonus for those who need it. The hotel is also right across from Haji Lane, a famous spot for strolling and shopping, which adds to the overall appeal of the location.
Room: While the room is on the smaller side, it was impeccably clean and had no unpleasant odors, which is a huge plus for me. Despite the size, it was quite comfortable and well-suited for my needs. However, I would recommend it more for solo travelers or couples, as it might be a bit cramped for families.
Customer Service: The customer service was outstanding! I encountered a minor issue with my digital key not working, but the staff attended to it promptly. A special shout-out to the team members—Mae, Diivina, Shannen, and Ryan—who ensured that everything was resolved quickly. I was also impressed by their proactive approach; they even reached out via WhatsApp to check if everything was okay and provided information swiftly.
Overall, I had a fantastic stay and would highly recommend this hotel to anyone visiting Singapore. Thank you for the wonderful experience, and keep up the great work!
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Risposta dalla struttura: Thank you so much for this amazing review, Rozita! We’re so happy to hear that you had a great time with us and that the location worked perfectly for your trip. It’s great that you were able to explore Bugis, Haji Lane, and enjoy all the nearby shopping and halal food options! 🛍️🍽️We’re also thrilled that the room suited your needs, even though it’s a bit on the smaller side—comfort is key, right? And thank you for mentioning our team! Mae, Diivina, Shannen, and Ryan will be so happy to know they made a positive impact during your stay. 🙏We really appreciate your kind words and are so glad we could help make your stay smooth and memorable. Can’t wait to welcome you back next time you’re in Singapore! 🌟Thanks again for sharing your experience with us—it truly means a lot! 😊
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RoZ77
Monolocale (per una persona, senza finestra)
Soggiorno: gen 2025
Solo
21 recensione
5.0/5
Eccezionale
Pubblicata: 1 feb 2025
Limited space, room space too small but still good for solo traveller that stay for 1-2days.
Location is superb at city center , easy to go everywhere. A lot of halal food around.
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Risposta dalla struttura: Thank you for your feedback! 😊 We’re happy to hear that the location worked so well for you, with easy access to the city center and plenty of halal food options nearby. We totally understand that the room size might feel a bit cozy, but we’re glad it was still a good fit for a short stay, especially for solo travelers. Thanks again for choosing us, and we’d love to welcome you back whenever you’re in Singapore!
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Venera Venera
Monolocale (per una persona)
Soggiorno: dic 2024
Solo
1 recensione
4.7/5
Fantastico
Pubblicata: 23 dic 2024
This is a nice hotel located on Arab street.
I stayed here two nights, and everything was comfortable. The room is clean although it’s small I had everything I needed. Sometimes I had problems with the internet which staff couldn’t help with but they really wanted to help.
Staff is extremely polite and helpful. Thank you Divina, Mae, Shannen, Ryan. If I visit Singapore once more I will definitely choose this place.
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Risposta dalla struttura: Thank you so much for your wonderful review, Venera! 😊 We're so happy to hear that you had a comfortable stay with us. It's great that you found the room clean and well-equipped, even if it was a bit small. We also appreciate your understanding regarding the internet issue, and we're sorry that it was a bit of a challenge. We're always striving to improve, and your feedback helps us a lot!We're thrilled that our team—Divina, Mae, Shannen, and Ryan—could make your stay memorable. They’ll be so happy to know they made a positive impact on your experience! We’d love to welcome you back whenever your travels bring you to Singapore. Safe travels and see you soon! 😊✨
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Baatr Tserenov
Monolocale (per una persona)
Soggiorno: dic 2024
Lavoro
9 recensione
5.0/5
Eccezionale
Pubblicata: 16 dic 2024
Hi!
I recently had the pleasure of staying at Heritage Collection on City Hall, and I must say, it was an exceptional experience. The hotel's historical charm combined with modern amenities created a truly unique and comfortable atmosphere.
I want to give a special shoutout to Divina, Shannen, Mae, and Ryan for their outstanding service. Their friendliness, helpfulness, and attention to detail made my stay even more enjoyable. They were always willing to assist with any request, and their positive attitude was contagious.
I highly recommend this hotel to anyone visiting the area. The location is perfect, the staff is exceptional, and the overall experience is top-notch.
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Risposta dalla struttura: Thank you so much for your wonderful review, Baatr! 😊 We're absolutely delighted to hear you had an exceptional experience at Heritage Collection on City Hall. The blend of historical charm and modern amenities is something we take great pride in, and we're thrilled it contributed to making your stay so memorable.A special thanks for recognizing Divina, Shannen, Mae, and Ryan—they'll be so happy to hear that their friendliness and attention to detail made such a positive impact on your time with us! 🌟We're also glad you loved the location—it’s truly one of the best spots in Singapore! We can't wait to welcome you back for another top-notch stay. Thank you for recommending us, and safe travels until we see you again! 🙏😊
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Utente ospite
Monolocale (per una persona, senza finestra)
Soggiorno: set 2024
Solo
8 recensione
4.5/5
Ottimo
Pubblicata: 5 set 2024
Nice area Arab street. 10 minutes walk to the metro. Digital check-in can be a bit challenging but the communcation with Andrew, Ryan and Shannen makes it easier. Room very small but functional. The laundry option is a plus! :)
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Risposta dalla struttura: Hi there,Thank you for your lovely review! We’re so pleased to hear that you enjoyed the vibrant Arab Street area and found our location convenient with just a short walk to the metro. We understand that the digital check-in process can sometimes be a bit challenging, so it’s wonderful to know that Andrew, Ryan, and I could make it easier for you.While the room may have been on the smaller side, we’re glad to hear it was functional and that you appreciated the laundry option—it's definitely a handy feature for our guests!We look forward to welcoming you back on your next visit. Please don’t hesitate to reach out if there’s anything we can do to make your stay even more comfortable.
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Gorgeousyq
Monolocale (per una persona)
Soggiorno: giu 2024
Lavoro
54 recensione
5.0/5
Eccezionale
Pubblicata: 21 giu 2024
Great location, beautiful surrounding atmosphere, great staff. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in assisting you with digital check in. THUMB UP!
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Risposta dalla struttura: Hi there,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our great location, beautiful surrounding atmosphere, and the exceptional service provided by our staff. It's fantastic to know that you found everything about the hotel exceptional, from cleanliness and style to spaciousness and our digital check-in service.Your kind words mean a lot to us. We look forward to welcoming you back for another exceptional experience soon!
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Jannis
Monolocale (senza finestra)
Soggiorno: mag 2024
Solo
12 recensione
4.7/5
Fantastico
Pubblicata: 28 mag 2024
Great value for money in a nice neighbourhood and despite having a room with no windows, I enjoyed my stay. Would prefer a normal key card instead the hustle with the app.
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Risposta dalla struttura: Hi Jannis,We're thrilled to hear that you found Heritage Collection to be great value for money and enjoyed your stay despite the absence of windows in your room. Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad we could deliver on that front. Thank you for your feedback regarding the key card system. We understand that some guests may prefer a traditional key card over the app, and we'll certainly take your suggestion into consideration as we strive to enhance our guest experience. Your satisfaction means the world to us, and we can't wait to welcome you back for another enjoyable stay in our lovely neighborhood!
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Wai
Monolocale
Soggiorno: mag 2024
Lavoro
93 recensione
4.7/5
Fantastico
Pubblicata: 10 mag 2024
Pretty good stay. Now value Heritage Collections over similar type hotels like ST Signature. Always near to major attractions, eateries and convenient for me to go for meetings. Only issue for this is the lack of a suitable chair in the room to work. But they did try to look for one, and it kind of fitted into the tight space. Other than that, their staff are very responsive with my requests and concerns. Would stay at their outlets again.
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Risposta dalla struttura: Hi Wai,We're thrilled to hear that you had a pretty good stay with us and that you value Heritage Collections over similar hotels like ST Signature. Providing a convenient location near major attractions, eateries, and meeting places is something we strive for, and we're glad it met your needs.We appreciate your feedback regarding the lack of a suitable chair in the room for work. Your comfort and convenience are important to us, and we're pleased that our staff made efforts to address this issue and find a solution that worked within the space constraints.It's fantastic to hear that our staff were very responsive to your requests and concerns. Ensuring excellent service is a priority for us, and we're grateful for your recognition of their efforts.We look forward to welcoming you back to our outlets in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Thank you for choosing Heritage Collections, and we can't wait to host you again!
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Dian Mayasari
Monolocale (senza finestra)
Soggiorno: giu 2023
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 8 giu 2023
We stayed here for 2 nights.
Was assisted by Anna and Jarwin, they were such a great help, from assisting us with the check in codes etc, daily follow ups on further assistance (with great care and details). And I left my stuff in the hotel after the check out, they promptly contacted me to info to retrieve. Room is super clean and comfy. As good as the pictures shown.
Location is super close to everything.
Will definitely come again to stay here or check out on the other Heritage collection locations.
Overall super satisfied with the stay here, in terms of location, space, assistance.
Ow ya they have laundry and also dryer facilities as well!!!!
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Hikki
Monolocale (per una persona)
Soggiorno: feb 2023
Solo
1 recensione
3.2/5
Pubblicata: 12 feb 2023
The service offered by this hotel management is immaculate; they open a line of communication via WhatsApp a day before check-in to drop a set of instructions. As the staff work a set of hours, they also check-in with you every morning and evening to ensure everything is smooth. For me, communication ceased the evening before the end of my stay to remind me of the check-out time.
As this hotel is digital, everything is communicated via mobile except for special circumstances such as dropping off your luggage only then will you meet a staff.
The room is compact with a comfortable bed and packed with the basics: hairdryer, iron, iron board. There’s also a mini kitchenette in the form of a multipurpose hot pot that allows you to cook but I wouldn’t recommend considering the windows were locked. Kitchen and dining necessities were also available in the room.
However the one drawback is the poor soundproofing. I can literally hear every time my neighbour clears his throat, and whenever he rummages through the drawers and hangers.
The hotel offers free laundry service, however the washing machines were right outside my room so I am aware every time it’s in use.
As the location is near a mosque, it’s understandable to hear prayers albeit a short duration of time. The streets are relatively quiet day in and night out.
But the main nemesis is the dance studio right next door so there will be loud music pounding on the walls in the evenings. You can even hear the instructor loud and clear. The first night lasted for an hour, whereas on the second night the class went on from 7:30-10pm with the same music on repeat. The hotel offers sound plugs upon request.
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D
Monolocale (senza finestra)
Soggiorno: feb 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 14 feb 2024
Shout out to Shannen and layla. Had a great stay
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Risposta dalla struttura: Hi there, our valued guest!Thank you so much for your wonderful review and the shout-out to Shannen and Layla! We're thrilled to hear that you had a great stay with us.Shannen and Layla are truly dedicated team members, and it's rewarding to know that their efforts contributed to making your experience enjoyable. We will be sure to share your kind words with them; I'm sure they will be delighted to hear about your positive feedback.If you have any specific highlights from your stay or if there's anything else you'd like to share, please feel free to let us know. We appreciate your time in providing feedback and hope to have the pleasure of hosting you again in the future.Thank you once again for choosing us!