Recensioni su Fragrance Hotel - Kovan

Risposta dalla struttura: Dear Guest,We would like to provide some clarifications on your feedback, based on our investigation findings from reviewing the CCTV footage. Another guest whom was staying next to your room had unintentionally mistook your room to be his. From the CCTV footage, your room door was probably not closed properly after you had entered and hence the other guest was able to enter your room without tapping his key card. We had checked and can confirm that the key card which had been assigned to the other guest did not have access entitlement to your room. We also understand that my colleague at the Front Desk had verified in your presence that the door lock was working properly.Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Guest,The Hotel Team is delighted to receive your awesome rating! Our hotel is indeed conveniently located in close proximity to many eateries, public transport and convenient amenities. NEX shopping mall and Serangoon MRT station are only 9 minutes walk away from the hotel. We hope you had a great time touring Singapore and look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Guest,Thank you for giving us a perfect rating! We are heartened to hear that your stay was an impeccable one, from the location of the hotel to the services of the staff. Our hotel location is indeed very convenient for travellers with our close proximity to public transport, eateries and convenient amenities. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Guest,Thank you for your five star review! We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Nin Hong,We strive to make each stay as comfortable and affordable for all our guests and we are happy to learn that we had met your expectations. We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Guest,Thank you for choosing to stay with us! As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We are confident that our rooms offers great value for money. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Zexon,We are pleased to hear that you had enjoyed your stay with us, in particular from our hotel cleanliness and complimentary parking lots. We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear SIONG-ENG,Thank you for giving us a perfect rating and for recommending our hotel to other travellers! We are delighted that you had been impressed with our hotel's cleanliness and great accessibility to a wide range of amenities. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Guest,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! Please do not hesitate to contact my colleagues at the front desk for assistance in restoring a pleasant environment for optimal rest. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Myo,Thank you for your rave review. We are delighted that you had spotted a great bargain in staying with us and we certainly look forward to welcome you back soon! Warm Regards,JanetGuest Experience Executive

Risposta dalla struttura: Dear Jade,Thank you for leaving compliments for our lovely hospitality team. We are pleased to hear that you have enjoyed our efficient check-in service. We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear Aily,Thank you for sharing your positive stay experience. We are happy that we are able to meet to your stay expectations and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Risposta dalla struttura: Dear MinLi,The Hotel Team deeply appreciates your kind words for Fragrance Hotel Kovan and is delighted to learn of your very good hotel experience. It has been an absolute delight to have exceeded your expectations during your stay with us. We certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive