El Embajador, a Royal Hideaway Hotel

Recensioni su El Embajador, a Royal Hideaway Hotel

El Embajador, a Royal Hideaway Hotel

Av. Sarasota 65, Bella Vista, Santo Domingo, National District, Dominican RepublicDettagli hotel
El Embajador, a Royal Hideaway Hotel
El Embajador, a Royal Hideaway HotelEl Embajador, a Royal Hideaway HotelEl Embajador, a Royal Hideaway Hotel
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

9.3/10
Ottimo
119 recensione
Recensioni verificate
Ubicazione9.4
Strutture e servizi9.4
Servizio9.0
Pulizia9.4
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Tutte le recensioni(119)
Recensioni positive(19)
Recensioni con foto/video(6)
Utente ospite
Soggiorno: apr 2022
Famiglia
1 recensione
8.5/10
Molto buono
Pubblicata: 8 giu 2022
The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.
Traduci
Risposta dalla struttura: Thank you for your feedback. We're pleased to hear that you find the hotel beautiful and that you've returned for multiple visits. However, we deeply regret the issues you encountered with our reception staff and management. Your comments about customer service and booking difficulties are concerning, and we will address these matters with our team to improve our service. We sincerely apologize for any inconvenience caused and appreciate your patience. Your experience is important to us, and we hope to have the opportunity to better serve you in the future.
Antonio Solomon
Soggiorno: mag 2022
Lavoro
32 recensione
8.0/10
Molto buono
Pubblicata: 8 lug 2022
Nice hotel we know
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Risposta dalla struttura: 感謝您的評價！我們很高興您對酒店的環境、設施、清潔和服務感到滿意。希望未來能有機會為您提供更出色的體驗。期待您的再次光臨！
Yipailaile！
Suite Executive Boutique (1 letto a due piazze)
Soggiorno: mar 2025
Lavoro
11 recensione
9.5/10
Fantastico
Pubblicata: 8 apr 2025
總體而言，酒店給人留下了良好的印象， 房間很大，很乾凈，床很舒服，酒店有一個很棒的游泳池和水療中心。早餐很豐富，美味。
Traduci
Risposta dalla struttura: Thank you for sharing your positive feedback! We are so happy to hear that you enjoyed your stay in our Executive Junior Suite and that our facilities, such as the pool, spa, and breakfast, met your expectations. We apologize if the service didn’t fully meet your standards, and we will take note of your comments to continue improving in that area. We hope to have the opportunity to welcome you back and provide you with an even better experience. See you soon!
Utente ospite
Suite Executive Boutique (1 letto a due piazze)
Soggiorno: set 2024
Lavoro
45 recensione
10.0/10
Eccezionale
Pubblicata: 11 ott 2024
非常高檔，歐式風格，算是這裏很高檔的酒店，。 非常高檔，歐式風格，算是這裏很高檔的酒店。 非常高檔，歐式風格，算是這裏很高檔的酒店
Traduci
Risposta dalla struttura: Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be upscale and enjoyed the European style. It's an honor to be considered a top choice in the area, and we truly appreciate your kind words about our surroundings, amenities, cleanliness, and service. We hope to welcome you back for another exceptional stay in the future!
Mitch Han
Suite Executive Boutique (1 letto a due piazze)
Soggiorno: set 2023
Lavoro
33 recensione
10.0/10
Eccezionale
Pubblicata: 9 nov 2023
環境，位置，服務，設施超讚，花園有熱帶雨林的感覺，酒店本身歷史不短，周邊購物用餐方便，入住當天趕上有什麼政治活動，總統蒞臨了，會推薦給朋友，自己下次還會選擇這家。
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Risposta dalla struttura: 感謝您的詳細評價！我們非常高興您對環境、位置、服務和設施都感到滿意。聽到您喜歡我們的花園和酒店的歷史，我們感到非常榮幸。我們也很高興您在入住期間能夠體驗到特別的活動。期待您的下次光臨，並感謝您推薦給朋友！
TraveLEE
Suite Executive Boutique (1 letto a due piazze)
Soggiorno: ott 2023
Lavoro
36 recensione
10.0/10
Eccezionale
Pubblicata: 21 nov 2023
정말 방이 깨끗하고 시설이 좋아요.
Traduci
Risposta dalla struttura: 댓글 감사합니다! 저희 시설과 방이 깨끗하다는 말씀을 들으니 기쁩니다. 다시 방문해 주시기를 기다리겠습니다.
Utente ospite
Suite Executive Boutique (1 letto a due piazze)
Soggiorno: gen 2025
Famiglia
3 recensione
10.0/10
Eccezionale
Pubblicata: 3 mar 2025
酒店大堂太冷了 其他都很好
Traduci
Risposta dalla struttura: Thank you for sharing your feedback with us. We're glad to hear that everything else met your expectations. We sincerely apologize for the temperature in the lobby, and we’ll make sure to address this issue to ensure a more comfortable environment for all our guests.We appreciate your understanding and hope to welcome you back soon!
cathy_linghui
Suite Executive Boutique (1 letto a due piazze)
Soggiorno: giu 2024
Lavoro
34 recensione
10.0/10
Eccezionale
Pubblicata: 24 lug 2024
飯店設施很豪華，在這裡很舒服
Traduci
Risposta dalla struttura: 當然，以下是中文回覆：感謝您的精彩評論！我們很高興知道您覺得我們的設施豪華，並且在這裏感到舒適。期待您的再次光臨！
Kimi Santiago
Suite Executive Boutique Ambasciata (1 letto matrimoniale alla francese, non fumatori)
Soggiorno: ago 2023
Coppia
10 recensione
9.5/10
Fantastico
Pubblicata: 13 ott 2023
環境優雅，空調不給力
Traduci
Risposta dalla struttura: 感謝您的寶貴反饋！我們很高興您對環境、清潔和服務感到滿意。對於空調問題，我們深感抱歉，並會立即着手改善。期待您的再次光臨，希望下次能為您提供更完美的入住體驗。
Utente anonimo
Suite Executive Boutique (1 letto a due piazze)
Soggiorno: lug 2023
Altro
48 recensione
10.0/10
Eccezionale
Pubblicata: 30 ago 2023
各方面都不錯
Traduci
Risposta dalla struttura: 感謝您的好評！我們很高興您對我們的設施、環境、清潔和服務都感到滿意。期待您再次光臨，並祝您一切順利！