Hotel in zona Biblioteca de Vitacura, Santiago del Cile

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.

The warmest of welcome from a great team at Ugo Hotel. The hotel is well placed in a nice area. It was modern, very light, airy and clean. Our room (334) was on the third floor facing towards what looked like residential apartments. Our only wish was that our view hadn’t been slightly obscured by a wall to another part of the hotel. The reception / lobby / bar was a good place to sit. The main light hanging above made a statement. The room itself whilst not the biggest had everything we needed for a comfortable stay (3 night) during our tour. There were two big, very comfortable beds. This combined with the pillows supplied led to 3 good nights sleep. The second bed was great for laying clothes out and packing ‘ unpacking. The WC / Shower were in the ensuite with the washbasin just outside in an area divided from the bed space by a divider and hanging space. The shower was very good although some might find the floor slippy. There wasn’t a plug in the sink (by design). This was the moment we remembered the travel plug had been left at home. This was an inconvenience when shaving and meant that more water was used than might have been had there been one. We pointed this out as a water saving idea at reception who welcomed the positive feedback. There was good air-conditioning but like most you need to leave one of the key cards in if you want it to continue working when you go out. That said from an energy saving point of view it didn’t take long to cool the room down once we returned. We did turn the AC down at night as like most installations the noise can be a bit of a pain when trying to sleep. There was a good choice of food for breakfast and a nice looking bar with a fantastic team. Not everyone spoke English but we didn’t speak any Spanish but we got by just fine. We had some great Chilean wine and loved the Pisco Sour. Thanks to Laos Silizar for giving me his recipe. There is an enclosed garden area at the back close to the bar with a variety of seating among greenery and to one end a pool. The lifts were quick and we never had to wait more than a few seconds for one. There were two ice cream shops within seconds of the main entrance and a number of nice restaurants. The tallest building in Latin America Sky Costanera was only about a 10 minute walk away. By virtue of its height it has the highest viewing platform in Santiago, from where the 360 degree panoramic view from the 61st and 62nd floors including The Andes is exceptional. Beneath this is a very big shopping centre containing many restaurants of all sorts. We went our for a walk each evening in the direction of the adjoining residential. There were some nice apartment blocks / homes. The area was well lit and felt safe. To summarise we enjoyed staying at Ugo Hotel very much. All of the staff were fantastic. Postscript: Having left Santiago to visit Atacama we returned to Santiago and had a night in an airport hotel before flying home. Rather than stay within the conf

Per due notti abbiamo soggiornato in questo hotel mentre visitava Santiago de Chile, e la mia esperienza è stata piuttosto buona. Il processo di check-in è stato semplice con nessuna denuncia, eccetto la mancanza di personale per esportare il bagaglio. Abbiamo una stanza nel centro dell'edificio e la stanza era spaziosa e confortevole con riscaldamento e aria condizionata per avvertire dal freddo clima di Santiago. Purtroppo non siamo riusciti a godere del colazione a causa delle limitazioni della nostra tour, ma in generale abbiamo avuto un soggiorno molto bello e lo consigliereremmo a chiunque stia cercando un buon alloggio nel centro di Santiago.

The hotel is clean and located in the heart of Santiago. The staff are amazing. Everyone we encountered was friendly and helpful. There are bus and train stops within a couple of blocks of the hotel. Water, beer, wine and snacks are conveniently available for purchase in the lobby any time of the day or night. The hotel is still ramping up its operations to become more “full service” so some services, such as an in-house laundry service, are not yet available. The pool/bar area is beautiful and makes for a great place to hang out. Compared to a four star hotel in Chicago, some may find the interior a bit lacking, but my family and I really liked it.

Hotel dotato di tutto quanto deve avere un 4 stelle compreso un ottimo ristorante e bar. Personale competente gentile ed accogliente pronto a soddisfare ogni esigenza sia per i tour che per esigenze particolari. Consiglierei una maggior scelta di dolci per la colazione. Le camere ai piani bassi sono un po’ rumorose quelle su piani alti con un ottima insonorizzazione. ( ho prenotato in 2 tempi all’inizio e alla fine del mio viaggio in Cile). Ottima la posizione vicino alla Moneda, il Metro e la zona pedonale. Consigliato. Wifi migliorabile nelle camere

The hotel itself is in a downtown location near to transport links and main city attractions, so that’s good. The main part of the hotel is quite nice, but the rooms and bathrooms need serious updating. I know some people have mentioned the decor, but I can overlook unusual decor as long as things are clean and comfortable, and the rooms in this hotel are unfortunately not. The hotel was not particularly cheap either, so we felt like we had paid for better than we got. The bathrooms look like they haven’t been updated for a few decades, so there are broken tiles and grouting. Our room still had rubbish in it from the previous guests, and we had to find our own toilet paper since we weren’t provided any. The room next door was being renovated so we had drilling noises and a paint smell. Then they left the window of the room next door open one night to clear the smell, and the wind made the window creak all night so we couldn’t sleep and we couldn’t access the next door room to close the window. We asked at reception the next day and weirdly they couldn’t just close the window, instead we had to change rooms. Our new room had no working air conditioner, so we were far too hot and lost another night of sleep. We asked for someone to come and fix it, but they just came to the room, looked at it, said it was broken and shrugged and suggested we move rooms again. By this time we were on our last night of our stay and we decided it was just too much hassle to move again. We slept with the window open for some cool air and got some sleep inbetween the city noises. All in all, the hotel could have done a lot more to help us and make our stay a bit more comfortable, so we were not impressed.

Had a lovely stay, friendly helpful staff and clean, modern, spacious rooms with stylish decor. Nice breakfast and reasonable price. Great location close to central Santiago, Santa Ana and Cumming subway stations and many restaurants. Would recommend to anyone.

4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua

Aveva bisogno di una notte prima della nostra crociera. Poiché avevano una navetta aeroportuale e prezzi decenti, abbiamo prenotato una stanza. Prima di tutto il servizio di navetta ha un punto di pick-up interessante in una delle aree di parcheggio. Abbiamo dovuto scappare dai taxi e salire due scalatori per una passeggiata. Non male se seguite le istruzioni che hanno mandato. La zona di attesa è un po' vasta e sarebbe facile perdere il pick-up, ma ho chiamato e è stato raccolto in circa 20 minuti dopo la 12 prenotazione che abbiamo fatto. Non andremo in giro in giro sull'hotel, era, molto eccitante potrebbe essere una parola ok. Per quanto riguarda l'hotel, il personale di ufficio era professionale, utile e ci ha portati in una stanza velocemente. L'hotel era utilizzato per altri passeggeri e lavoratori di crociera, ma ci hanno preso cura rapidamente. Il ristorante era buono ma non grande. Il numero di persone era troppo presto e non erano pronti per i numeri, così diverse tavole sedute dopo che abbiamo lasciato prima di avere anche il pane. L'hotel era pulito e le camere erano molto belle, quindi lo userei di nuovo, ma rifletterei su posti per cena.

It’s still 15 min drive from the airport and shuttle needs to be booked 48 hours ahead. We did NOT know as did not check the hotel WhatsApp profile picture that says so in Spanish… but they did provide us shuttle transfer for free the next morning upon our request at check-in. Facilities are nice despite of average service