Hotel a San Leandro, Stati Uniti d'America

Sono rimasto qui poche volte e non ho mai avuto problemi con la TBH. Il Front Desk è benvenuto e molto utile. Non ricordo il nome delle ragazze, ma è giovane e molto carina, comunque, era molto paziente con me dopo avermi controllato fuori e mi ha controllato subito. L'hotel ha preso un paio di soldi per ritrovare il mio conto, ma era disposta a lavorare qualcosa per me.Una cosa che vorrei che questo hotel avesse avuto è un po' di salsa di bacon e uova per il loro colazione mattina.

I chose this location because it was a Hilton and it was located near primarily the airport as well as other locations to dine and shop. Upon arrival Melissa at the front desk was very pleasant and professional. We had arrived early rooms were not immediately ready. Melissa volunteered to keep our luggage as she checked with Kim in Housekeeping to determine if any rooms were available that suited our requested needs for check-in. Not sure if this is a fair complaint as I did not report the problem until after checking out. The drain of the bathroom sink did not function very well. While washing your hands, face or brushing your teeth, the water in the basin backed up and created a pool of waste water from the hygienic activity being conducted. Ugh! The bathtub drain worked fine. For me, this begs the question, if the basin is being washed between guests, shouldn't the person cleaning the bathroom notice this problem and report it to the Maintenance team? Apparently there is a lack of communication within the departments that would have prevented this disgusting experience for the guests. I reported the problem via phone to Kayla, the professional and congenial overnight Front Desk person, shortly after checking out. All the team members we encountered were professional, friendly and helpful! Melissa at check-in took our needs into consideration, spoke with Kim in Housekeeping who confirmed that a room suited to our reservation request was available. Both ladies were very happy to be able to accommodate us! We had just returned from a cruise at the San Francisco pier and had a day layover prior to flying out from Oakland Airport. We did not have a car so we needed the Complimentary Shuttle Service to transport us to a few places as well as the airport for an early morning departure. The primary Shuttle Driver is Bernie. Bernie was professional, kind, and a wealth of information about things to do and places to go in the area of the Oakland/San Leandro Hilton. Bernie is a safe driver and an outstanding Ambassador for Hilton! Thank you very much Bernie! Melissa as well as the other Front Desk staff informed us that the Complimentary Shuttle hours are limited, but they would contact and pay for a Lyft or an Uber vehicle to get us to the airport for our early morning departure. Awesome! Worked like a charm and we left the hotel at 4:00AM for our 6:00AM flight. The Team members who staffed the Front Desk in the evenings were outstanding as well. Melissa had provided us with some information about dining options when the restaurant in the Hilton was closed, as well as did the wonderful Front Desk evening team. The ladies were professional and cheerful. I apologize for not being able to share the names of the four ladies we encountered working the evening shift during our stay. We also had a drink at the Hilton Garden Inn restaurant and bar. Again, the area appeared very clean and well lit. The lady who served us was pleasant

E'molto conveniente a bordo dell'aeroporto.Il tipo di camera e la prenotazione sono diversi, ma quando gli ho detto, ha immediatamente cambiato la stanza.La stanza originale era vicino alla reception, e'molto conveniente, quindi non ho cambiato la mia vita, ma mi dispiace per il drink e il cibo!

Solo il problema è che hai bisogno di più lavastoviglie sulla proprietà. Ero stanco di andare all'altra lavastoviglie dopo che il 1 vicino alla nostra stanza era stato utilizzato. Il personale era fantastico e utile. Il personale del ristorante era anche eccellente per il colazione.

Room smelled of tobacco smoke despite being a “non smoking” hotel.

La stanza dell'hotel è molto grande e in generale pulita!Andare a San Francisco è anche conveniente e personale pensa di vivere qui più sicuro di San Francisco Downtown. La colazione è semplice colazione americana, caffè gratuito 24 ore, parcheggio 15 bili per notte, anche economico, 600 metri a fianco ha una stazione di sollevamento e un dolce pasticceria! Il lago opposto è bello, è un po'di resistenza vicino ad alta velocità.

Ho avuto a che fare con Enrique e Renee e sono stati fantastici, così gentili e disponibili. Era la mia prima volta a Oakland e mi hanno parlato di tutti i posti meravigliosi da vedere e visitare. Si assicuravano sempre che stessi bene e se avessi bisogno di qualcosa. Ritornerò sicuramente a causa di quei due.

We stayed here one night while passing through the Oakland area. Hotel is right across the street from a Golfland Fun Park and is easy to miss as there are a lot of businesses surrounding it. Outside parking is limited, as the property is not very big, but they do have an underground parking garage as well. Room was good size and no issues with the plumbing or TV. Maintaining room temperature control via the automatic thermostat was challenging as we could not get it to properly cool on Fan-only mode and had to deal with the noisy A/C cycling on and off. WiFi service was poor, at least in our 1st floor room, and we both gave up after trying to establish a consistent signal at night. As noted, the hotel is in a fairly busy area and does not have much in the way of greenery or trees. The COVID-inspired continental breakfast was miserable with only pastries and bananas available, plus a juice machine. The large breakfast nook area was cleared of all tables and chairs to insure no one sat down. At least the coffee machine was available 24 hours, but otherwise this was a big disappointment. Also, breakfast didn't start until 7 AM, so early risers need not apply. Fortunately, there are several fast food places nearby, but the hotel should not be advertising their breakfast as a selling point. Outdoor pool was small and not very appealing.

Questo è il nostro posto per soggiornare nella Baia orientale. Il personale è qualificato e curato,. Siamo benvenuti e le nostre esigenze sono soddisfatte in modo appropriato. E 'sempre pulito, comodo e ospitato. I letti sono comodi e abbiamo molto spazio nella nostra stanza. Veniamo qui da anni (da quando era nuovo). Non siamo mai stati delusi. Una volta ho dovuto rimanere da me due settimane mentre mio marito era all'ospedale presso l'UCSF. Il personale era utile e gentile. Continueremo a rimanere qui quando nella baia orientale.

Il personale è il migliore - Trish, Lauren, Ree-Ann, Joey, Adham, Will, Anatero, Tupo, Jose, Laurence, Cole, Nikki, Trang, Martin, Theodore e il resto della squadra mi hanno reso eccezionalmente comodo il soggiorno di lungo periodo. Mi sentivo a casa e potevo facilmente stare più a lungo se i miei piani di viaggio non mi avessero portato in tutto il mondo. Il buffet del colazione era più che adeguato e il ristorante serve cibo molto delizioso. La piscina e la palestra aggiunge alla comodità e all'atmosfera.