Hotel a 4 stelle popolari a San Juan

Uno dei motivi per cui abbiamo prenotato il vostro hotel è che abbiamo chiamato il servizio clienti e ci hanno detto che potreste tenere il nostro bagaglio per più di un giorno. Abbiamo quattro valigie da 28 pollici e dobbiamo trovare un altro posto per tenerle, anche se abbiamo ancora una prenotazione dopo due giorni.

Durante il soggiorno al Double Tree By Hilton San Juan, io e mio marito abbiamo avuto la migliore esperienza di sempre. Non so perché qualcuno non sarebbe mai d'accordo. Il personale era cordiale, l'intera area era pulita e accogliente per il COVID, e c'era persino acqua e trasporto gratuiti giornalieri per la spiaggia che si trova a pochi passi dall'hotel. L'hotel offre anche teli mare, sdraio e ombrellone! mi sono divertito un mondo!

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

È stato un ottimo hotel. Il personale del desk front was extremely helpfula special thanks to Alejandra and also to a young guy (as I wish I would remember his name) at the concierge desk- who made my trip memorable by guided me to do some fun things on this short trip.

Definitely the best place you can stay within the old san juan.

L'hotel era pulito, il personale era amichevole, e l'A/C era perfetto (grande per entrare dopo un lungo giorno nel caldo Porto Rico!)

Great place and great service. Kind and smiling folks. A very hooked up hotel. Lots of amenities.

L'hotel di San Juan è generalmente prezioso.Questo è un rapporto di prezzo più alto.L'hardware può, ci sono supermercati, hotel in 10 minuti a piedi, e si può godere di un altro gilet e gilet offerto da Marriot vicino alla spiaggia.C'è $45 di credito ogni giorno che si può mangiare sul bordo della piscina panhouse. Il personale è dotato di un sacco di soldi. Una volta arrivato all'hotel, qualcuno ha aiutato il parcheggio di valet. Quando si registra, è stato detto che non sapeva quando la stanza sarebbe pronta. Ho ricordato di voler una stanza tranquilla. Qualcuno ha aiutato a salvare i bagagli con esperienza. Abbiamo ricevuto un messaggio di messaggio appena ci siamo seduti accanto a cena e abbiamo detto che la stanza era buona. Quindi la stanza era sul lato opposto della porta fuori, molto timido.La prima notte, alle tre e mezza, è stata svegliata due volte dalla porta, e non c'è nessuno fuori. Una mattina ho detto alla reception, ho ricevuto un messaggio intime e ho chiesto se era soddisfatto di stare. Ho detto che qualcuno ha chiuso la porta e ha detto alla reception. La risposta è anche un'indagine.Non ho ricevuto risposta finche'non sono uscito dall'hotel.C'è un pannolino in un hotel, non oso usarlo. Se parcheggiate, cercate il personale manualmente ogni volta che avete bisogno di prendere il biglietto di parcheggio all'ingresso per caricare il numero e il nome della stanza nel sistema, e poi potete uscire dall'altra stazione di parcheggio. Sembra che tutti i servizi siano flussi sulla superficie, registrarsi e parcheggiare potrebbero essere più scivolosi. I requisiti della stanza non dovrebbero essere ignorati. La porta del camion dovrebbe essere data in tempo.

Ciqala Luxury Suites was a nice experience for our group of six, considering that we had to book it very last minute when our previous accomodations with another location fell through. The suite - which had three bedrooms, two full baths, a laundry room, kitchen, dining area, and living room - accommodated us nicely. The front desk personnel were friendly, informative, professional, and spoke very good English (we had particularly lovely interactions with Leti who checked us in and continued to help us throughout our stay). The hotel is well situated a short Uber drive to most places we wanted to go, and their rooftop bar (Eter) has great 360 degree views of San Juan and is very popular at night. What kept us from giving a higher rating were some very specific things that, if addressed, could easily give this hotel a higher score. We stayed here for four nights on the sixth floor, and when we arrived, the floor tiles just outside the two elevators on the sixth floor were broken so they'd laid down some other construction material to cover it up. One of the tiles was eventually fixed during our stay; while being repaired, they had placed red tape across the elevator door on the sixth floor to keep people from using that elevator. But the elevator wasn't taken out of service so you could still enter the elevator from the ground floor, arrive at the sixth floor, and be blocked by construction tape. Once the tiles were fixed, the tape never came down so we ended up just taking it down so the elevator could be useable. The other set of tiles in front of the other elevator were not fixed during our stay. It was things like that: just needed to be managed better. Our room was not serviced one of the four days we were there; we requested a hair dryer multiple times and it never arrived (the room was supposed to have one but it didn't); the kitchen could have been much better stocked with glassware and utensils; and small repairs around the property (fixing cracked windows, for instance) would immediately bring this hotel up to a four or five star review. I would otherwise still recommend this place: the AC worked very well, the included breakfasts were made to order and arrived on time, and everyone we interacted with on the property was friendly and helpful.

La posizione era ottima. Il servizio clienti era eccezionale. Nessun reclamo.