Scopri il tuo soggiorno a San Juan

Ciqala Luxury Suites was a nice experience for our group of six, considering that we had to book it very last minute when our previous accomodations with another location fell through. The suite - which had three bedrooms, two full baths, a laundry room, kitchen, dining area, and living room - accommodated us nicely. The front desk personnel were friendly, informative, professional, and spoke very good English (we had particularly lovely interactions with Leti who checked us in and continued to help us throughout our stay). The hotel is well situated a short Uber drive to most places we wanted to go, and their rooftop bar (Eter) has great 360 degree views of San Juan and is very popular at night. What kept us from giving a higher rating were some very specific things that, if addressed, could easily give this hotel a higher score. We stayed here for four nights on the sixth floor, and when we arrived, the floor tiles just outside the two elevators on the sixth floor were broken so they'd laid down some other construction material to cover it up. One of the tiles was eventually fixed during our stay; while being repaired, they had placed red tape across the elevator door on the sixth floor to keep people from using that elevator. But the elevator wasn't taken out of service so you could still enter the elevator from the ground floor, arrive at the sixth floor, and be blocked by construction tape. Once the tiles were fixed, the tape never came down so we ended up just taking it down so the elevator could be useable. The other set of tiles in front of the other elevator were not fixed during our stay. It was things like that: just needed to be managed better. Our room was not serviced one of the four days we were there; we requested a hair dryer multiple times and it never arrived (the room was supposed to have one but it didn't); the kitchen could have been much better stocked with glassware and utensils; and small repairs around the property (fixing cracked windows, for instance) would immediately bring this hotel up to a four or five star review. I would otherwise still recommend this place: the AC worked very well, the included breakfasts were made to order and arrived on time, and everyone we interacted with on the property was friendly and helpful.

SORRISCITA!!! Eravamo rimasti in Costa Bahia qualche mese fa, quindi non pensavamo due volte quando dovevamo rimanere nella stessa zona per un triathlon. La notte in cui siamo arrivati per l'ispezione, ci è stato detto che “hanno avuto un problema informatico che ha causato sovrabooking.” Secondo loro, qualcuno doveva contattarmi, ma non ho mai ricevuto una chiamata, un testo o un'e-mail per informarmi del problema. Il giorno dopo, viaggiavo con due atleti che partecipavano al triathlon, e ci stavamo panicando perché era notte e non sapevamo abbastanza bene la zona o altri luoghi per rimanere. Abbiamo finalmente contattato un amico che ha offerto un posto sicuro per tutti noi. La cattiva esperienza con questo hotel ha cambiato il nostro parere. Disappunto e super folle!

Questo è il mio secondo soggiorno a El Convento e era anche meglio del primo (che è molto di più perché il primo era grande.) Amo questo hotel. Si trova direttamente intorno alla strada dalla Catedral, a pochi passi da tutti i negozi, e vicino a alcuni grandi ristoranti. (La Caleta, che è direttamente intorno alla Plaza Doña Fela su Caleta de San Juan, ha il miglior toast francese che abbia mai avuto!). Il personale è molto amichevole, conosciuto e sempre felice di dare le sue direzioni e consigli. (Un grido speciale a Candysbeth e Giancarlo. Erano i miei andamenti alle persone ogni volta che avevo una domanda su qualcosa.) Le camere sono confortevoli e confortevoli. Ogni camera ha un mini frigo, un caffè e tutte le altre necessità. (La mia stanza aveva un tavolo di ferro e un ferro. Avrei preferito un vaporizzatore. Non ho mai controllato se c'era un altro posto sul desk.) Era un altro soggiorno memorabile e mi aspetto molto di più.

I will start with the most important reason for the low rating. The hotel is not clean. We had to wear shoes in our room because it had not been swept. The building next door is under construction and work starts at 7am sharp - no sleeping in if your balcony faces that side. Speaking of the balcony, when it rained, water came in from under the door. To help lessen the strong musty smell we had to keep the A/C super cold. There were mosquitos in the room both alive and smeared on the walls - see photos. The bed skirts have not been laundered in a long time. The hallways made me think of a mid-century sanitarium. I told the front desk there was a water leak going down the hall, so they put up a wet floor sign. As the the water continued to flow, the decided to toss a pile of towels on it. The breakfast area was treated by the exterminator during meal time...nope, not ok. Also the breakfast selections were sub-par, nothing fresh. Also they didn't turn on the A/C during the week. The lobby area is a hot mosquito playground. The side door to the courtyard is left open with a mosquito lamp inside the lobby, thus inviting them inside. Make sure stock up on what you may need. While the hotel had water and soda, the vending machines are out of order and appear to be so for quite some time. And they did not have laundry detergent as posted in the laundry area. I did a medium size load that took 2 cycles in the dryer totaling $6. Taking the elevator is a scary experience. If it comes when you push the button. It doesn't always stop evenly with the floor. So be prepared to step up or down when the door opens. And it stops with such a jolt that it actually loosened my hair clip. As stated, on their website, the pool pictured is not at the hotel. And the ”beach club” is about 2 blocks away and is on the water, but the water is not accessible. It is for sunbathing only. The photo of the beach on their website, is not related to the beach club they offer. When we decided to take the long walk to the beach, they didn't have any beach towels available. I would not recommend this hotel, regardless of price.

Non c'è niente vicino all'hotel, ma la stanza non è male

We found ourselves here during our trip after our original hotel canceled our reservation, and it turned out to be a real blessing in disguise! Right from the moment we arrived, the lovely young woman at the front desk made us feel right at home with her warm welcome. Checking in was a breeze, and we were thrilled to find our room on the third floor, complete with a charming balcony. The rooftop area, featuring a small pool, was such a refreshing spot to cool down on those hot, sunny days! Looking back, I’m actually glad I didn’t read the reviews before our visit because we enjoyed clean rooms and saw that our room was tidied up daily. Plus, the location couldn’t be better! It’s within walking distance to so many attractions in beautiful old San Juan, making it super convenient for exploring.

房間舒適，市中心繁華地段出行方便