Though the staff was nice, this hotel is not in good shade. We requested early check-in, but the room was not ready when we arrived at 11;30. No big deal, it was a request not a promise. The desk took my name and number and said they would call when the room was ready. I called at 3:30 to check and no one answered (room was promised at 3:00). Waited and finally arrived at 6:30pm and a different person apologized saying the room had been ready for hours and they no one had told her to call. Annoying but time. We went to our room and quickly discovered the door didn't latch, so it could be pushed open from the outside and slid open from the inside. Obviously and outside safety/privacy issue and definitely not going to work with our two little kids. Front desk clerk spent a few minutes trying to fixed it, but said she would need to call maintenance and it would be a few hours. That's a no go, we already check in late and need to get our little ones to bed. We were moved to a different room and given a slight discount since we were moved from a bunk bed suite to a king double combo. I'm not actually sure if the discount wall less than the room would have been had I booked that one to begin with. In the second room the phone didn't work making contacting the front desk difficult. Office informed with no solution. We dealt with it. My parents stayed onsite as well and their shower had only a half wall causing the floor to flood with each shower. They could not move rooms since they needed the bunk bed and the only other bunk bed room (ours) couldn't lock, so they stayed put. This hotel also doesn't have an elevator, so we spent much of the early morning and late night listening to people bang their rolling bags up and down the adjacent stairs. That said, the room was clean and the breakfast was as expected with fruit, cereal, a waffle maker, etc. If you need s place nearby that is fairly clean and safe this place will work, but keep your expectations low. Also be warned- they have a pool that is open year round, but it is not heated.
Eccellente
105 Recensioni