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JW Marriott Hotel Riyadh
3.9/548 Recensioni

JW Marriott Hotel Riyadh

Riad|1.5km dal Albulaihed Mosque
I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...

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Swiss International Royal Hotel Riyadh
3.8/512 Recensioni
Ho passato due notti qui. Quando sono arrivato per la prima volta, mi hanno dato un aggiornamento gratuito, che era bello. Tuttavia, la posizione è molto rumorosa. Ci sono un sacco di rumore di traffico. Ma è anche un grande sito di costruzione vicino alla porta che ha fatto il sepolcro dal sollevamento al risalto del sole ogni giorno. La mia stanza era buona, ma il segnale WiFi era piuttosto povero e spesso cadde. Il secondo giorno, tornai da cena per trovare la pulizia della mia stanza dopo le sette, che è ridicolo; e, in fretta, si dimenticarono di sostituire le tovaglie da bagno che avevano rimosso, lasciando la loro chiave maestra nella mia stanza. Un'ora dopo, mi hanno colpito la porta per recuperare la carta chiave. Questo era un piccolo angoscio, più di qualsiasi cosa. La questione che non era minore era come mi trattavano quando ho chiesto se potessero stampare il risultato del test COVID19. All'inizio hanno accettato, ma la stampa era di qualità estremamente scarsa (come una fotocoppia malvagia), e quando ho chiesto loro di provare una stampante diversa, hanno insistito che non c'era una. Quando mi chiesi dove andare a stamparmi, chiamarono il loro manager. Egli acconsentiva a stampare nel suo ufficio (il detto che non c'erano altre stampanti all'hotel era chiaramente una bugia), e io aspettavo nel lobby che il manager tornasse. Dopo 20 minuti di attesa, mi sono arreso e sono tornato nella mia stanza. Trenta minuti dopo hanno portato una buona stampa nella mia stanza. Questo processo non avrebbe dovuto essere così difficile. Il letto era comodo, il AC funzionava bene. Anche il parcheggio sotterraneo era bello, e dubito che tornerò quando ci saranno tante altre opzioni a Riyadh.
Anan Hotel
3.7/59 Recensioni
離店時遺漏物品,回頭去找回來了,體驗還是不錯的,邊上施工有噪音,其他都挺好。高層看利雅得風景不錯。 注意感覺沙特酒店晚上熱水比較足,早上沒什麼熱水,住過3家感覺都這樣。
JW Marriott Hotel Riyadh
3.9/548 Recensioni
I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...
Dorar Darea Hotel Apartments- Al Malqa 2
3.8/53 Recensioni
Reception and check in is fantastic. Didn't find a towel, but fortunately I had mine with me so I didn't bother to ask whether it's a mistake or intended. Room is comfortable and clean. For my visit location was good.
Swiss Spirit Hotel & Suites Metropolitan
3.7/517 Recensioni
the location is good and was near to my working site, nice and clean place Riyadh is nice city where you find somewhere to visit this was my second stay and i can see some improvement, breakfast was better and hotel cleaning as well i recommend the place for those who need to stay long time with a good price
Crown Rose Hotel
3.8/523 Recensioni
La stanza può anche essere isolata dal suono, la posizione non è lontana dalla sala espositiva, è molto conveniente mangiare vicino. La colazione non è molto adatta alla mia guancia. La signorina della ricetta può anche aiutare molto entusiasta. Il servizio della stanza è molto lento, in definitiva.

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