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Mercure Quiberon Hotel and Spa (Ouverture Juin 2024)
4/549 Recensioni
We originally booked a family room for three nights and let the hotel know that we had a wheelchair user in our group. The manager made contact to let us know that the family room wasn't suitable, as it was on the first floor and there was no lift. He suggested we book a wheelchair accessible room and an adjoining room, which would cost €40 more. Maybe the details were lost in translation, but the rooms cost over €50 more, per night, and they weren't adjoining, they were next door to each other. The wheelchair accessible room was very small, the bed was right next to the door. My daughter's wheelchair actually blocked the door when she was in bed. I stayed in the room with her. The sliding door to the bathroom was impossible for my daughter to close. Our room was next to the entrance to the swimming pool, on the third night the noise from the filter system woke me up. I complained about the noise, but was told nothing could be done about it. The receptionist asked if I wanted to change rooms, but I didn't want to disturb my daughter. A sleepless night followed. We ate dinner in the hotel restaurant on the second night of our stay. Roast chicken was the main course. It was very disappointing, chicken breast on the bone, a tomato cut in half and watery boiled potatoes. I asked for a small portion for my daughter, she received an adult portion. It was one of the most uninspired restaurant meals I have ever eaten. With dessert and wine, our meal for three came to €96. When we checked out I reiterated my complaint about the noise. The receptionist apologised that there were no other wheelchair rooms available, even though I had been offered one the night before. She said the rooms and breakfasts had been paid in full, and I owed for the dinner. At this stage I presumed that the extra €40 was being deducted. I paid for the meal, got my receipt and we left. When I checked my bank balance later an extra payment of over €150 was taken. No mention of this was made at checkout, why say my bill was paid in full when it wasn't? We felt robbed, to put it mildly. This hotel is in a great location, the rooms are clean but very small and outdated, they are not worth the nightly rates. The wheelchair accessible room is not fit for purpose, in my opinion. The food at breakfast was good, but dinner was overpriced, mundane and indifferent. A very disappointing stay.
Sofitel Quiberon Thalassa Sea & Spa
4/557 Recensioni
The thalasso and its staff are outstanding. I have been coming for over 30 years and the facilities are really great and the 25 meters swimming pool with warm sea water is fantastic. But the hotel is not up to 5 star standards and clearly there is not enough staff (especially in the restaurant) and there seems to be a lot of young people with little experience. The exception to this is the concierge desks: dedicated and excellent advice and service. Also upsetting is the lack of transparency of the bill so check out is a nightmare. I found a difference of 40 euros (on a multi thousand euros bill) as apparently for the last night my room was more expensive (nobody told me so before). There was nobody who had the authorities (or willingness) to admit to the mistake as the general manager, Madame Gali, was absent all week. A 40 euros mistake is not a big deal, but for an Accor Platinum customer who has come for over 30 years I find it unacceptable that staff cannot say ”sorry”.

Domande frequenti

  • : quali sono gli hotel con Ristorante più richiesti?

    : che tu sia in viaggio in questa città per lavoro o piacere, Sofitel Quiberon Thalassa Sea & Spa , Ibis Styles Quiberon Centre e Best Western Hotel le Bellevue sono tutti hotel preferiti.

  • : qual è la tariffa media degli hotel con Ristorante?

    : per gli hotel con Ristorante, il prezzo medio nei giorni feriali è pari a 1.417 HKD, mentre quello nei fine settimana (venerdì e sabato) è di 1.477 HKD.

  • : quali sono gli hotel di lusso con Ristorante?

    : molti hotel con Ristorante sonodi lusso. Sofitel Quiberon Thalassa Sea & Spa è molto richiesto.

  • : quali promozioni sugli hotel con Ristorante sono disponibili?

    Trip.com offre agli utenti vari sconti e promozioni durante tutto il corso dell'anno. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.

Informazioni di viaggio locali

Numero di hotel22
Numero di recensioni348
Prezzo più alto6.584 HKD
Prezzo più basso550 HKD
Prezzo medio (giorni feriali)1.417 HKD
Prezzo medio (fine settimana)1.477 HKD