Hotel Family-friendly a Queenscliff

Caution: Think twice before booking here! Our group of six families had high hopes for this trip, primarily drawn by the promise of great amenities for our kids and the allure of firepits. We cherish the cosy atmosphere of gathering around a fire, toasting marshmallows, and the kids enjoying the colourful display of throwing rainbow coloured flame packs into the fire. Regrettably, upon arrival, we discovered that fires weren't allowed, despite being advertised otherwise. When we questioned the staff about this discrepancy, their response lacked professionalism, merely pointing to buried terms and conditions. While we understand the importance of adhering to these conditions, receiving them on the day of arrival—hidden on page 14 of a 32-page document—left us feeling trapped, especially given it was a long weekend. There is a gas firepit but pretty pointless as you cannot toast marshmallows there also. Our experience was marred further by the presence of a rowdy group near the playground and toilets, who harassed our friends without provocation. Despite our concerns, there was no apology or follow-up from staff, even after learning that one other family that stayed directly accross from the considered involving the police. Additionally, the rescheduling of kids' activities without notice added to our frustration as we had other plans that same day. And when we requested to light coals for a BBQ, another favorite camp tradition, we were met with another firm no. Privacy was also lacking, with constant foot traffic through our campsite. And people that stayed in the cabins behind us kept staring uncomfortably at our camp and what we were doing... Toilets and bathrooms were disgusting, the mop and bucket was left inside in the same spot the whole weekend, made me wonder if anyone came to clean the place at all? Overall, this park fell far short of expectations. Consider yourself warned: Stay at your own risk! And make sure you read the 32 pages of terms and conditions (hopefully before your arrival) Ps they offer free WiFi that doesn't work!!!