Jilin, Cina: hotel pet friendly

La stanza è pulita e pulita, si può vedere che è un ospite a turno, l'effetto di isolamento è buono.L'atteggiamento del servizio è molto entusiasta, proprio come a casa, il capo guarda il mio bagaglio più, e aiuta a prendere il bagaglio!Trasporti conveniente, a distanza di Jidao II, città vitale, Star International, tutte le città sono vicine!

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

L'hotel ha offerto una fantastica esperienza. Le forze dell'hotel sono la sua pulizia, un grande colazione e un'ottima attrezzatura. La nostra camera è senza spot e ben mantenuta. Il colazione ha offerto una varietà di opzioni calde e fredde per iniziare il giorno. Dopo essere stato nel freddo tutto il giorno, la parte migliore era rilassante nelle pulite, tranquille e spaziose primavera calda. Molto consigliata!

La stanza non è molto grande, ma pulita e pulita, le strutture sono tutto bene, la sala è molto bella ～ Il cameriere è molto atteggiamento, il servizio è anche molto attento, il servizio di sorriso della reception, c'è una domanda e una risposta. Durante le tre notti, la zia pulita ha dimenticato di mettere la carta da bagno il giorno dopo. Il cameriere della ricetta e il cameriere del piano non solo hanno immediatamente riempito la carta, ma hanno anche dato carta e acqua. L'unico difetto è che il calore è troppo caldo, non può essere asciutto, non può aprire la finestra (la finestra è chiusa), la lavatrice può lavare i vestiti nella stanza e svolgere il ruolo di aggregatore. Ma il lavastoviglie del primo piano ha due e uno rotto. Devono essere in fila per ore. Questo è un po'difficile, spero di migliorare ～

Very comfortable room and especially the beds. Staff at the reception was very helpful even late evening. Using wechat to communicate with hotel is very easy. They allowed me even to check out later such that I had a shower after skiing and before leaving to the airport. Highly recommend this hotel.

Questo hotel è davvero oltre le aspettative!Le strutture sono nuove e complete, le camere sono pulite e pulite, letti comodi, la saliva è pulita, l'effetto climatizzato è anche buono, la zona pubblica è spaziosa e luminosa e l'ambiente generale è tranquillo. Il servizio è più attento e attento. La ricezione della reception è entusiasta ed efficiente, gestisce il soggiorno veloce, l'atteggiamento del personale è amichevole e necessario, la custodia è attenta e i dettagli possono sentirsi attenti.Vivere particolarmente comodo, il rapporto costo-beneficio è eccezionale, la prossima volta sceglierete qui!

Il complesso è ancora molto soddisfatto Impianti: le strutture dell'hotel sembrano essere un po'anni fa. Anche se sono in buone condizioni, l'igiene immediata deve essere rafforzata. Ambiente: l'ambiente è buono, ci sono neve intorno ～ Per vedere la scena di neve americana e americana, aprire la finestra Consegna dell'aeroporto di Changbai Mountain: questo deve essere elogiato!Puoi prendere il volo ✈️ Puoi anche trasmettere l'alta ferrovia 🚄 Puoi dire che è molto conveniente Ci sono diversi progetti gratuiti intorno a loro.Non dire sci, chi non è qui per sciare Il caldo ♨️ Devi andare una volta!!!!Specialmente il caldo esterno, sperimentare ”un secondo” la testa bianca, ciao! Anche la sciarpa è molto divertente! Inoltre, il buon colazione è meglio andare a mangiare prima delle otto, e poi andare in fila. Quindi, in generale, è ancora una buona residenza ～

I highly recommend this hotel.The room was big, hair dryer power was strong n made the hair dry up very fast. They also got laundry detergent for the guest to use too. Their customer service was very good especially for foreigners like us who did not have a Chinese local number. They will assign one person in charge for us. And if we want to play the activity, we just need to inform the PIC. He/she will send U the tickets/ QR code, if face any questions, can also drop message via WeChat. PIC will reply within the shortest time. Under the food district section, there are few nice restaurants. You can ask them to recommend their local food too. You can enjoy using clubmed onsen too. Advice to go earlier if you wish to shower and use their hair dryer. I would like to compliment our PIC '晚風'. His service is very good. Response to use very quick and he did something that touches our heart. Something happened inside our room and the technician guy had resolved.. We just gave feedback to him and although he is on his off day, he still gets his team to prepare something for us as a compensation. We did not expect this. This really shows he still cares and puts customers in first place even when he is on leave. 👍 For our PIC, '晚風'.

L'atteggiamento del servizio è buono, le condizioni sanitarie sono buone, il viaggio è conveniente, il prezzo è scontato, il soggiorno con i bambini, la stanza è aggiornata gratuitamente, sono davvero grato, l'atteggiamento del servizio è così buono, la prossima volta dovrai vivere qui, e raccomandare ai tuoi amici

What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families. For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though. I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective. Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building. I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle. But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat. The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient. It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C. There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort. Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol. Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding. We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day. The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around. Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back. We had an amazing time and would consider coming back.