Hotel in zona Kiosco, Playa Del Carmen

Let me first start off and tell you that the reception staff and maids are absolutely lovely really helpful my issue is not them at all. I'm going to write this review completely honest because I don't want another person to go in blind like I did. If you like sleep and you like quiet do not stay at this hotel. First of all when we arrived at hacienda del Caribe after an 11 hour flight we were told we were being moved to their sister hotel which is a bit of a walk with a disabled child our daughter and four suitcases anyway we were tired and happily agreed.The hotel is the most noisiest hotel I have ever been in and we have travelled the world.Not street noise that I can understand as it's the town no it is people inside the hotel because the windows are sheet thin and the doors have huge gaps the security do not care. I took videos of the noise.i complained to the hotel who moved us up a floor however we were without a room entirely from 11am until 4pm my disabled son needs a quiet room and this is unacceptable. The noise was just as bad I took more videos of a man trying to kick our door down I rang reception for security no answer my husband ran out to restrain him as he was biting guests and he strangled the receptionist armed police turned up then security I did not feel safe after this and I told them this. It was packed with people who were like wild animals screaming all hours day and night not once told to be quiet? It ruined the holiday if I'm honest but you get what you pay for.oh might I add aswell I had earplugs in! Pros Pools nice but could do with a scrub The staff especially the maids are just lovely Local to everything really If you want to party definitely your hotel Cons Noisy like extremely noisy Attracts the wrong kind of people noisy,rude obnoxious The large windows to the room are extremely unsafe can easily be broken into The beds are like concrete The cafe next door is overpriced for the food you get but that's all of plays del Carmen horrible food

Piccolo hotel carino, a 3 isolati dalla Fifth Avenue. una zona tranquilla, bei ristoranti vicino al centro, buona colazione, l'unico svantaggio qui era che l'aria condizionata non funzionava, ma il responsabile ha fornito una nuova camera di aggiornamento. L'hotel ha un potenziale ma necessita di un aggiornamento esterno. La foto è una pizza vegana proprio accanto! Sorprendente.

Non consiglierei questo hotel. Non c'era acqua nella stanza e l'elettricità nella zona comunale (che significa non sollevamento) per il nostro soggiorno di notte scorsa. Dobbiamo portare il nostro pesante bagaglio nelle scale per controllare. Il ricevitore ha promesso di rimborsare i soldi per l'ultima notte, ma il nostro agente di prenotazione ha detto che l'hotel non è raggiungibile perché non rispondono mai alle chiamate telefoniche o alle email, quindi la nostra richiesta di rimborso è ancora in attesa. L'hotel si è impegnato a procedere immediatamente con il nostro rimborso, ma ovviamente non è così.

Incredibile. Situazione eccezionale, il personale è molto piacevole e sorridente . Les repas sont d’une qualité remarquable !

Tutto è andato bene, le strutture sono un po 'antica ma di buona dimensione, suggerimenti sarebbe che aggiungere un asciugacapelli nelle camere e che cambiare le tovaglie perché durante il nostro soggiorno non ci hanno cambiato le nostre - Una tovagliola.

Ottimo hotel , gentilissimo e disponibile il concierge italiano Francesco , ci dava indicazioni e consigli, anche gli altri due un ragazzo ed una ragazza del pomeriggio sono molto gentili, quello della notte un po' meno.camere pulite ,piscina sulla terrazza e ti forniscono gli asciugamani,esperienza positiva PS consiglio di escludere la colazione in quanto molto limitata dato che è in convenzione con un bar accanto all'hotel, la scelta era tra caffè (terribile) Pan dulce, o Pan tostado, e una spremuta, molto scarno e nemmeno di grande qualità

L'hotel sembra bello, ma è molto rumoroso. Soprattutto durante le mattine quando dormi. Il ristorante sul primo piano inizia a lavorare dalle 6:30 e le pareti sono molto sottili. Quindi si sentono un sacco di rumore e duro per dormire bene. Ma hanno ancora buone promozioni per messaggi e altre cose libere.

This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.

La posizione è perfetta! Accoglienza calda. Camere molto spaziose e decorazione raffinata. Un tetto straordinario